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“Very impressive professional and friendly service and staff” 5 of 5 bubbles
Review of The Imperial Hotel

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The Imperial Hotel
Ranked #23 of 89 Hotels in Torquay
1 review
“Very impressive professional and friendly service and staff”
5 of 5 bubbles Reviewed 20 April 2014

We visited the hotel with our family and a group of friends. Using the facilities and restaurant only. Initially myself and 3 of my girlfriends had used the spa with a groupon offer. Unfortunately the pool was not in use. We were very disappointed but the hotel staff handled the situation professionally and offered us a return visit with our families. It really is refreshing to have received a friendly and understanding response to our needs as parents. allowing us to come back and use the pool with our children and partners on a date that was suitable for us.

The swimming pool was a lovely temperature, facilities are well looked after and clean too.

The restaurant staff were efficient and provided us with a really lovely lunch for our party of 16. Great views and surroundings.

  • Stayed April 2014
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank Beckpowell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (946)
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Nottingham, United Kingdom
Level Contributor
65 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 20 April 2014

It is always worth paying upgrade to deluxe room for the magical views. Really enjoyed this our third stay at this hotel. Restaurant food good, bar food which we had on our second evening was excellent and also the afternoon tea which was in our deal was very good.It was unfourtunate that we were not told on booking that the indoor pool was shut for redecoration during our stay but fortunately and unusually we had chosen not to swim this timeand only found out we could not have done anyway on our last day!Staff all friendly and helpful though the restaurant can be a bit stiff and formal in the evening.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Jan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winchester
Level Contributor
82 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed 18 April 2014

I recently stayed at the hotel for three nights with my elderly mother. I asked for rooms not too far from a lift and with bright, sunny balconies. The rooms were perfect, very clean, a good sized single bed, next door to each other and the balcony captured the afternoon sun. Staff are all very friendly and helpful and are used to dealing with elderly visitors, they are very patient indeed. Good varied menu with a light and airy dining room. You have to book a time for dinner each evening and although you may request a window table, in order to appreciate the stunning view of Torbay, it isn't always possible. However due to the huge expanse of glass in the restaurant, there are always good views. The hotel is situated half way up a hill with parking on site, £7 for outside, £15 underground per day. Plenty of interesting places to visit in the vicinity. I would certainly go back.

Room Tip: Pick a room on the first floor or above to ensure you get plenty of afternoon sunshine on the balcon...
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  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PennWinchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guildford
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 April 2014

First stay here & stayed for 3 nights in a single bedroom.. Hallway, Room was superb, spotless, nice decor, large single bed, large flat screen TV, tea & coffee, plenty of drawers, large wardrobe.. Ensuite with bath & stand in bath shower, plenty of towels & complimentry toiletries.. Bright opening windows to balcony with a sun lounger & spectacular views over the bay of Torbay. Staff: faultless!!! Very friendly & helpful.. Breakfast was great, plenty of choice & smoked salmon for brekkie was lush plus a help yourself full English & served in the restaurant area again with views of the sea.. The rest of the hotel, spotless & beautifully decorated was like going back in time.. Has to be seen to be believed.. Bar was nice, I wouldn't say the drinks were that overpriced but hotels are always more expensive so to be expected plus a nice bar menu.. Try it, the is excellent. Didn't eat in the restaurant but will try that next time.. Plenty of facilities, gym, swimming pool, spa, jacuzzi, sauna, steam room.. Changing rooms could do with a bit of a facelift but then you're only in there for 10 minutes so didn't worry me.. Snooker table, pool tables, air hockey, table tennis, childrens play room... Outside, lovely gardens which are well maintained, childrens playground, outside swimming pool (season dependent), mini golf.. Plenty of balconys & seating areas to eat or drink. Plenty of parking but is charged at £7 a day which I imagine is because they are close to town, didn't worry me.. As I said this is my first say as I usually stay at the Palace.. The Imperial runs rings around the Palace & I really can't wait to go back.. I'm trying to find a niggle & the only one I can find is not enough coffee in the bedroom!! LOL Hey can't be perfect ;-) Thank you to all the staff for a wonderful stay & see you soon!!

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jeremy78210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bordon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 April 2014

We had a briliant two nights at the hotel, comfortable beds and lovely breakfast choices. Staff were friendly and helpful. Would definitely recommend to anybody. Fantastic views of the ocean and Torbay.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Sally L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bovey Tracey, Devon
Level Contributor
46 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed 14 April 2014

Stayed at the Imperial for 1 night to attend a weeding reception in Torquay on 12th April, with family, taking 2 rooms. On arrival at the hotel there was nowhere to park as I was told there were many day visitors using the car park. The hotel staff however did allow us to use the garage parking which is normally extra cost.
We were allocated room 131 which appeared to be perfectly adequate. We returned to the room at around midnight and all was well until 5am when an extractor fan outside our window started up and from then on there was no chance of sleeping at all.
My son and his wife were in 104 and had no problems with noise at all.
I'd like to add that in no way should anyone be worried about staying at this hotel as the Imperial is superb. The staff and the food are excellent but if you are staying here you need to avoid 131 and the adjacent rooms on that side of the hotel.
We actually held our youngest sons wedding here in August 2012 and wrote a superb review at that time.

Room Tip: Avoid 131 and the adjacent rooms due to extractor fan noise early am.
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  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank tannerp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bideford, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 14 April 2014

Stayed here for a wedding booked three rooms for the family at a good price.Lovely views across the bay of Torquay.Had brekfast which was great .Only a littel moan staff at checkin and checkout are a bit slow and drink prices are to high ,but overall is a good hotel and would stay againg.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank dawnbromell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Imperial Hotel

Property: The Imperial Hotel
Address: Park Hill Road, Torquay TQ1 2DG, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Torquay
#10 Business Hotel in Torquay
#10 On the Beach Hotel in Torquay
#12 Luxury Hotel in Torquay
#27 Romantic Hotel in Torquay
#31 Family Hotel in Torquay
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Imperial Hotel 4*
Number of rooms: 152
Official Description (provided by the hotel):
The Imperial Hotel is a 19th Century four-star hotel in a stunning cliff-top location on the English Riviera. Of the 152 bedrooms, 60 are sea-facing premium rooms, 29 deluxe rooms with sea views, and 13 suites. Just a mile from Torquay train station, and 10 minutes walk from the town centre and its famous promenade, this Mediterranean-style hotel is a great base for exploring Devon and North Cornwall. Close by are sandy beaches, the Eden Project and Dartmoor National Park. After a day of exploring relax in the Health & Leisure Club then enjoy delicious food in the award-winning Regatta Restaurant. ... more   less 
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Also Known As:
Imperial Hotel Torquay
Barcelo Torquay
Imperial Torquay
Torquay Imperial Hotel
Hotel Imperial Torquay
The Imperial Hotel Torquay, Devon

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