This hotel is wonderfully placed above the sea just ten minutes (down a very steep hill) from the marina. We had a 'superior' room, which consisted of a large lobby, spacious bathroom and very large sittingroom/bedroom, with french windows onto the balcony with its' wonderful view of the bay and the town. The beds were comfortable and the room was kept scrupulously clean during our visit. We found the staff who serviced it, and those in the main restaurant, very friendly and helpful. That is more than can be said of the reception staff, who seemed to have very little idea of the hotel facilities and and even less inclination to find out for us. They were unable to tell us if the bottled water we found in our room was part of our package or not, and were not at all sure if the water in the taps was drinkable ! The most they would say was that they couldn't recommend it ! Also the 'musak' in the reception area was so loud and intrusive that it was difficult to hear yourself think ! The whole hotel really does need a facelift, with peeling/battered paintwork on doors and skirtings, and carpets that have obviously seen better days. The gardens are pretty, with a lovely outdoor, heated, swimming pool, and the leisure suite has a comprehensive list of services as well as a good swimming pool. However, the staff didn't seem to want to interact with users at all - barely a greeting out of them when one arrived.
We were aware that there was a charge for parking at the hotel, but feel that this really is taking advantage of the fact that there is nowhere on the roadside to park - £7 per day ? Very naughty.
We stayed on a bed, breakfast and evening meal basis; the breakfast was the usual British fare, it was plentiful and the hot dishes were hot; but as usual in this country the coffee was horrid, and although an espresso machine was available it wasn't always provided with the proper cups, and one was expected to use a mug ! The evening meal was just not worth bothering about; the starters were acceptable, as were the sweets, but the main courses were pretentious and didn't live up to their descriptions; at each meal the vegetables were raw (we don't mind al dente, but raw is not acceptable), and things such as crushed potatoes were obviously plated up long before service, with the result that the outside of the portion was hard and dry. Very disappointing indeed. We used the 'all day' cafe/bar for lunch one day, and this was also just not up to scratch; the service was extremely slow. We ordered mini burgers with barbequed chicken wings, and when the meal (eventually, after a considerable wait) arrived the chicken wings, far from being barbequed, had been deep fried in oil that had been used for fish ! Ghastly. Needless to say we sent them back, and were served two more mini burgers instead.
- Official Description (provided by the hotel):
- The Imperial Hotel is a 19th Century four-star hotel in a stunning cliff-top location on the English Riviera. Of the 152 bedrooms, 60 are sea-facing premium rooms, 29 deluxe rooms with sea views, and 13 suites. Just a mile from Torquay train station, and 10 minutes walk from the town centre and its famous promenade, this Mediterranean-style hotel is a great base for exploring Devon and North Cornwall. Close by are sandy beaches, the Eden Project and Dartmoor National Park. After a day of exploring relax in the Health & Leisure Club then enjoy delicious food in the award-winning Regatta Restaurant. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo and Hotels.com so you can book your The Imperial Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Imperial Hotel Torquay
- Barcelo Torquay
- Imperial Torquay
- Torquay Imperial Hotel
- Hotel Imperial Torquay
- The Imperial Hotel Torquay, Devon