I booked this hotel with the expectation that I would be with my family in a family room with balcony and sea view. Upon arrival I was shown to my room with a sea view but no balcony. I asked to see the manager and was told that due to health and safety that all balconies had been declared unsafe and as such we would not be able to have a room with a balcony. Also I was informed that there were no family rooms with balconies so there must have been some mis-understanding regarding the booking.After explaining that I do not make mistakes like that the error lay with the hotel and its reception team and not with me.To be fair to the hotel manager I dealt with we were offered a high tea for 3 at not cost and, although not mentioned to me at the time a reduiction of £25 per night was made to my bill.
In regards to the hotel itself, one of its main claim to fame is that Agatha Christy stayed there following her wedding. Well, what ever excited good old Agatha and prompted her to stay there has been lost in the mists of time.
Parking, If you arrive early and are very lucky you may get a space in the minute car park located at the rear of the hotel. if not then its on the road or in the station car park opposite. We did get a parking space but did not move the car for the whole of our stay due to fear of not getting back in again.
The corridors at the hotel are laid with threadbear carpets tatty wallpaper and are just dull and unattractive.
Rooms are okay I would have thought 3 star max.
The outside of the hotel on the terrace area shows the real issue with this hotel. As you look at the hotel it is tatty, in need of a good lick of paint with a flock of pidgeons who have taken up residence in the roof space.
Breakfast is buffet style and is adequate but not very exciting, eggs bacon sausage etc.
We did take an evening meal there and this was fine,this was due to the lack of decent places to eat in the Torquay town centre area.
During our stay there were a number of weddings taking place in the hotel so at times the terrace was taken over by wedding guests to the exclusion of hotel guests.
Overall the Grand is a great example of what is wrong with the English seaside hotels.
This hotel is living on its past glories and really does need to spend a considerable amount of money on a quality refurbishment.
- Official Description (provided by the hotel):
- Torquay's Historic Jewel For old world grandeur and traditional British charm, the Grand has been Torquay's landmark hotel for over 130 years. Overlooking one of the finest bays, this elegant Victorian hotel offers 132 individually styled bedrooms, The Grand spa, AA rosette restaurant 1881 and is surrounded by 22 miles of spectacular Devon coastline. ... more less
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- Also Known As:
- The Grand Hotel Torquay, Devon