I booked a two night break for me and my husband at a promotional rate of £218 for a two night stay including breakfast and dinner. We were very much looking forward to our stay and eating at the hotel but were very concerned to learn that the most recent food hygine inspection had highlighted major concerns and that the hotel had scored zero out of five. I contacted the hotel manager who assured me the kitchens were now up to standard and invited me to visit the kitchen during our stay.
We arrived at the hotel, parked in the garage and check in was quick and eficient and we had been upgraded to a lovely large sea view room with a balcony (301). The free wifi worked well and our room had a small fridge and the TV played DVDs which are available from reception. I met with the manager and he took me on a tour of the kitchen, which was very interesting, everything was spotless and I was shown some new equipment that had been installed since the inspection.
We had very nice meals on both nights, the food was of a very good standard. Breakfast is buffet style with some items such as poached eggs, fried bread cooked to order, toast and tea / coffee are served at your table. All the bread and pastries are made in the hotel and were a lovely.
The staff were all very helpful and we received good service. The public areas such as the lounge and reception were very comfortable but there are some parts of the hotel that are not so grand. The lifts could do with some TLC as they were a bit shabby, the pool changing rooms were disappointing - shabby, tiles coming off. Some refurbishment has been done but there is a lot more work needed to bring it up to standard.
The hotel is very old and this shows - creaky floorboards, sloping floors, sticking windows and the exterior is in need of updating as the paintwork is peeling badly .
It may not be as grand as it once was but we had a lovely time and are already planning to go back.
- Official Description (provided by the hotel):
- Torquay's Historic Jewel For old world grandeur and traditional British charm, the Grand has been Torquay's landmark hotel for over 130 years. Overlooking one of the finest bays, this elegant Victorian hotel offers 132 individually styled bedrooms, The Grand spa, AA rosette restaurant 1881 and is surrounded by 22 miles of spectacular Devon coastline. ... more less
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- Also Known As:
- The Grand Hotel Torquay, Devon