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“In-room sauna!” 4 of 5 bubbles
Review of The Grand Hotel

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The Grand Hotel
Ranked #35 of 89 Hotels in Torquay
Nottingham, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“In-room sauna!”
4 of 5 bubbles Reviewed 2 December 2012

If you're looking for a 'characterful', quirky and eccentric hotel then this is the place to choose! We were a party of 11 arriving in four cars on a Friday and all parking without difficulty. The overall impression as we entered was very impressive, especially with the hotel decorated for Christmas, although on closer inspection the upholstery in the bar area in particular is shabby. Plenty of public space to sit and relax with family and friends, with attentive, in fact over attentive staff in bar, eager to help but rather intrusive at times with constant offers of refreshment. Only real negative experience was when directed to seating area in bar on Sunday morning 'the morning after the night before Mistletoe Ball', where someone had obviously been sick on the carpet and the attempts to mask the smell had been unsuccessful! When we realised we complained about it to staff who suggested we move (which we were obviously in the process of doing!) but they still didn't cordon the area off so we watched other people sit down there, only to move a few minutes later...very unpleasant!

Our room was clean but 'tired' ... ours had a magnificent and impressive sea view which made up for the rather cramped and 'granny's parlour' feel of the room. Unfortunately we also had an 'in room sauna'! Despite an overnight frost, open windows (which meant dreadful traffic noise from road at the front of the hotel) and radiators turned off, the room was still unbearably hot. When we commented on this to staff (not in a complaining way) we were told 'a lot of people have said that'...which made us wonder why something couldn't be done about it...and how the situation arose anyway. This was typical of the staff's attitude for any other minor complaint we had to make...a sort of good natured dismissal, which we found quite amusing but not very helpful especially if it had been a serious problem, which thankfully it wasn't.

In general we found all the food very good and the service, especially at dinner, excellent, despite it being a very busy night.

Only other 'problem' was the very dodgy and variable internet connection, which at times was excellent and at others non existent, although at one stage I did have several young members of staff all doing their best to help me get online!

Overall a pleasant, interesting and entertaining weekend despite (or maybe because of) the mixed experiences!

Room Tip: Upgrade to 'sea view' but beware of road noise if windows need to be opened
See more room tips
  • Stayed December 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sue J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,165 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (649)
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English first
Weymouth, United Kingdom
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 2 December 2012

We have stayed at The Grand on short breaks over a number of years. The location is perfect, stunning view across the bay and a short walk along the seafront into town. Our recent stay at the end of November was as usual very good. The dinner is excellent and the staff in restaurant and bar are very friendly and attentive. A bonus is the availability of a real ale on tap. It is an old building and the room we stayed in reflected that, a little tired but still comfortable, clean and a decent size. Very chilly outside but warm and confortable inside, Christmas decorations also made a real impression.
The irritation - paid for the first night on booking at short notice, £2.50 charge for using a credit card, checking out the same. Absolutely ridiculous, never experienced this in a hotel before, I just hope this policy is removed soon.

  • Stayed November 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RodericWey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter W, Manager at The Grand Hotel, responded to this review, 13 August 2016
Thank you for your review
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London, Bangkok
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 1 December 2012

The hotel itself was great. Breakfast was really good. My room was fantastic as I paid extra to upgrade to a seafront view. All was fine until I checked out and was told that if I use my credit card to settle the bill, there will be a £2.50 surcharge. I've never been charged for using my credit card in any hotels in the entire United Kingdom and elsewhere in the world. How does this hotel get away with doing this?

  • Stayed November 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank absolutbkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter W, Manager at The Grand Hotel, responded to this review, 13 August 2016
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NEWQUAY
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 24 November 2012

My Wife and I stayed at The Grand Hotel for a short break In November and we really loved it. It is located close to the beautiful Tore Abbey and only a short walk to Torquay harbour r. It was a fantastic experience from arrival to departure. The hotel itself is tastefully decorated in a grand style and was very welcoming after our drive from Cornwall. Our room was really spacious everything was superbly clean and tidy,
The food for dinner and breakfast was wonderful, we certainly couldn't fault it, the service in the restaurant and bar was quick and efficient and the staffs were all really friendly and helpful, the Compass Bar has a very good range of drinks and snacks. And the whole service was run like clockwork. All in all,
We must say that although we might agree with some comments about the hotel at it is clean and warm and one thing we found was the atmosphere in the hotel and the staff being so helpful and friendly!! We have stayed in hotels where the staff have been appalling so
So Well Done to The Grand, whatever you're doing, keep it up!!
We would highly recommend this hotel to anybody wishing to stay in the Torquay

  • Stayed November 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank COUPLENewquay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atherstone
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 24 November 2012

Have just returned from a 2 night break at the Grand Hotel,celebrating my wife's birthday.Cannot praise the service,hospitality and efficiency of all staff we came in contact with from reception to loung areas and restaurant.Arrived at 2.30pm and had no problem parking in hotel garage.Check in was efficient and professional,room allocated was 325 inland double,overlooking the Rugby Club.Room was very pleasant and fitted out with all amenities.Would suggest fridges are added for guests' comfort.Excellent atmosphere in hotel and all staff are really friendly and make every effort to engage in conversation .Food in restaurant was very good and has an excellent ambience for diners.Could find no fault with this hotel and would definitely return and recommend to friends/family.The hotel owners should be proud that they have such good staff to make anyones stay a memorable and delightful experience,will be returning for a "Grand" stay hopefully not too far in the future.

Room Tip: Have a seaview room on third floor for great views over bay.
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  • Stayed November 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravelmanAtherstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter W, Manager at The Grand Hotel, responded to this review, 13 August 2016
Thank you for your review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 24 November 2012 via mobile

There are many cheaper places to stay in Torquay but The Grand is good value at its price. The rooms are spacious and clean, the breakfast buffet is generous for those with a big morning appetite and if you're coming by train, the station could hardly be closer. It's a bit of a walk into town but no problem if you're driving. For the real ale drinker, the bar serves a very acceptable pint of Bays.

  • Stayed November 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Bill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter W, Manager at The Grand Hotel, responded to this review, 13 August 2016
Thank you for your review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
yelverton
Level Contributor
82 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed 23 November 2012

Inside and out this hotel very much needs up dating, the decoration and furnishings are very tired
We went to a wedding here and the staff were attentive and the food was good.The other problem the hotel has is very limited parking available to residents.Good view over the bay.

  • Stayed November 2012, travelled with family
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ggjsg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter W, Manager at The Grand Hotel, responded to this review, 13 August 2016
Thank you for your review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Grand Hotel

Property: The Grand Hotel
Address: Sea Front, Torquay TQ2 6NT, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Torquay
#12 On the Beach Hotel in Torquay
#16 Luxury Hotel in Torquay
#16 Business Hotel in Torquay
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Grand Hotel 4*
Number of rooms: 132
Official Description (provided by the hotel):
Torquay's Historic Jewel For old world grandeur and traditional British charm, the Grand has been Torquay's landmark hotel for over 130 years. Overlooking one of the finest bays, this elegant Victorian hotel offers 132 individually styled bedrooms, The Grand spa, AA rosette restaurant 1881 and is surrounded by 22 miles of spectacular Devon coastline. ... more   less 
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Also Known As:
The Grand Hotel Torquay, Devon

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