If you're looking for a 'characterful', quirky and eccentric hotel then this is the place to choose! We were a party of 11 arriving in four cars on a Friday and all parking without difficulty. The overall impression as we entered was very impressive, especially with the hotel decorated for Christmas, although on closer inspection the upholstery in the bar area in particular is shabby. Plenty of public space to sit and relax with family and friends, with attentive, in fact over attentive staff in bar, eager to help but rather intrusive at times with constant offers of refreshment. Only real negative experience was when directed to seating area in bar on Sunday morning 'the morning after the night before Mistletoe Ball', where someone had obviously been sick on the carpet and the attempts to mask the smell had been unsuccessful! When we realised we complained about it to staff who suggested we move (which we were obviously in the process of doing!) but they still didn't cordon the area off so we watched other people sit down there, only to move a few minutes later...very unpleasant!
Our room was clean but 'tired' ... ours had a magnificent and impressive sea view which made up for the rather cramped and 'granny's parlour' feel of the room. Unfortunately we also had an 'in room sauna'! Despite an overnight frost, open windows (which meant dreadful traffic noise from road at the front of the hotel) and radiators turned off, the room was still unbearably hot. When we commented on this to staff (not in a complaining way) we were told 'a lot of people have said that'...which made us wonder why something couldn't be done about it...and how the situation arose anyway. This was typical of the staff's attitude for any other minor complaint we had to make...a sort of good natured dismissal, which we found quite amusing but not very helpful especially if it had been a serious problem, which thankfully it wasn't.
In general we found all the food very good and the service, especially at dinner, excellent, despite it being a very busy night.
Only other 'problem' was the very dodgy and variable internet connection, which at times was excellent and at others non existent, although at one stage I did have several young members of staff all doing their best to help me get online!
Overall a pleasant, interesting and entertaining weekend despite (or maybe because of) the mixed experiences!
- Official Description (provided by the hotel):
- Torquay's Historic Jewel For old world grandeur and traditional British charm, the Grand has been Torquay's landmark hotel for over 130 years. Overlooking one of the finest bays, this elegant Victorian hotel offers 132 individually styled bedrooms, The Grand spa, AA rosette restaurant 1881 and is surrounded by 22 miles of spectacular Devon coastline. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Odigeo, Agoda, Hotels.com, Priceline and Superbreak UK so you can book your The Grand Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Grand Hotel Torquay, Devon