We stay at this hotel every Christmas to attend The Holly Ball as it is easier to book the ball as a package.
Given this is the 5th year we have stayed here you would expect a hotel that calls itself 4 star would remember repeat guests but every year you get asked have you stayed here before?
Every year our room is smaller and more disgusting. This year Room 401 was where they stuck us. Clearly these rooms are not unless the hotel is fully occupied, given the amount of dirt, cobwebs and grime everywhere. There were hair grips all over the floor, so no doubt hadnt been used since the ball last year. We also had a beautiful view of the train station. As they had set the temperature of the room at Caribbean setting we had to sleep with the window open and from 5am were wide awake due to the regular train announcements.
The ball is usually a beautiful event but this year the hotel decided to put "nightclub bouncers" all over the communal areas which gave the feel of the event a really awful atmosphere. The people who attend the ball arent the types that need removing from a venue!
The next issue was the disgusting buffet. My husband had a side plate of food but was still hungry and as he had hardly had anything went to take a little more, but was told you can only come up once.
Then and this was the real treat. As the bouncers and hotel staff were policing the stairs and lifts, presumably to stop people returning to their rooms to get a drink. My husband went up to the room on his own and after a while we couldnt find him so I attempted to go up to find him. I was almost rugby tackled by the bouncers as I attempted to walk up the stairs. I therefore tried the lift and the same happened. I explained to them that my husband was in the room and because I didnt have the key they thought I must be lying. When I suggested they look at the booking I was told in no uncertain terms that I couldnt go upstairs. I therefore had to get the key belonging to our friends in order to get to my own room.
Breakfast was ok but the bacon felt like it had been warmed up from the previous day.
The ball is one of our favourite events of the year. We felt that it was completely spoilt by the hotel with the military style approach and inflexibility. They even rendered one lift out of order as they didnt have enough bouncers to police it.
The hotel is also disgusting and it is not as if it is cheap to go. Perhaps if the drinks prices werent so ridiculous you wouldnt need to bring your own drink.
So alas we have already decided that we are not going to attend next year and having spoken to many people at breakfast they felt the same.
PS: Who in 2012 doesnt have a duvet. Sheet and blanket and dirty ones at that!!!!
- Official Description (provided by the hotel):
- Torquay's Historic Jewel For old world grandeur and traditional British charm, the Grand has been Torquay's landmark hotel for over 130 years. Overlooking one of the finest bays, this elegant Victorian hotel offers 132 individually styled bedrooms, The Grand spa, AA rosette restaurant 1881 and is surrounded by 22 miles of spectacular Devon coastline. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Ebookers, Hotels.com, Priceline, Travel Republic (UK), Superbreak UK, Hotel.de, Traveltool, S.L.U. and HotelQuickly so you can book your The Grand Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Grand Hotel Torquay, Devon