Visited the Grand today to have a luxury day at the beauty spa. I cannot express my degree of disappointment sufficiently. The hotel is clearly under-staffed as the bar was closed and had to be manned by the swimming pool life guard. The restaurant runs at a snails pace 3/4 of an hour to get the first course on the table. The place is a shabby , tired old hotel that is well overdue for a makeover and staffed by personnel that should seek employment elsewhere as hospitality does not feature very high on their agenda. The indoor pool is more suitable for children as it was filled in to reduce the depth so that under health and safety a life guard was not required and would save on the employment costs. The showers were dirty , the lockers were the same - just long term neglect was visible everywhere. One of the Spa staff was so rude it spoilt the day because the restaurant took so long to serve food it put her schedule out - apparently a situation that happens frequently. For a days visit I was appalled at the general state of apathy, staff confusion and overall shabbiness of the hotels fabric and very disappointed that it cost me £200 to find that a 4 star hotel could be in such a state. These are only a small sample of what to expect at The Grand - Torquay can offer far better than this - and at half the cost!
- Official Description (provided by the hotel):
- Torquay's Historic Jewel For old world grandeur and traditional British charm, the Grand has been Torquay's landmark hotel for over 130 years. Overlooking one of the finest bays, this elegant Victorian hotel offers 132 individually styled bedrooms, The Grand spa, AA rosette restaurant 1881 and is surrounded by 22 miles of spectacular Devon coastline. ... more less
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- Also Known As:
- The Grand Hotel Torquay, Devon