Our family of 4 adults decided to call in for an birthday evening meal on 22nd Feb, We have used the Grand many times over the years and have positive memories of our experiences, the views are superb the ambiance great and the food had been decent, however this visit did not live up to expectations. The waitress who showed us to our table was very charming, she went to great pains to tell us her name and assure us she would be looking after us well for the duration of our meal, but after taking our order she didn't serve us again, and we had a succession of staff we needed to summon for our needs. After quite a long wait the food finally arrived. One meal, a risotto,was tepid, as we could not attract a member of the waiting staff my daughter went to the bar area to request the cool food be changed for hot. by the time her meal was replaced the rest of us were two thirds of the way through our meal my daughter having sat watching us eat. When her meal was replaced the risotto dish differed from the 1st, it had no truffle oil and consisted of watery tasteless rice containing a few bits of mushroom. My daughter again called staff and complained. By this time as the rest of the family had finished eating she decided enough was enough and declined any other replacements.
The food in general was mediocre, our other daughter left most of her meal, my husband ate his but was not complimentary about it and I had a fish pie which was OK but I have had better fish pies as pub grub and cheaper. Come on Grand pull your socks up, you did not come close to competing with other places we have eaten recently.
On the plus side, staff, when we managed to attract their attention were polite and helpful, the view was still stunning, the hotel warm and comfortable and the toilet facilities clean and pleasant to use. We were not charged for the dishes we had taken issue with and that were uneaten. but this was still a disappointing experience we would not wish to repeat, it marred a celebratory event.
- Official Description (provided by the hotel):
- Torquay's Historic Jewel For old world grandeur and traditional British charm, the Grand has been Torquay's landmark hotel for over 130 years. Overlooking one of the finest bays, this elegant Victorian hotel offers 132 individually styled bedrooms, The Grand spa, AA rosette restaurant 1881 and is surrounded by 22 miles of spectacular Devon coastline. ... more less
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- Also Known As:
- The Grand Hotel Torquay, Devon