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“"NOT value for money"”
Review of The Grand Hotel

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The Grand Hotel
Ranked #37 of 88 Hotels in Torquay
Bridgwater, United Kingdom
Level Contributor
78 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“"NOT value for money"”
Reviewed 24 June 2014

We stayed here on 19th June 2014 in room 210. I chose here very carefully as it was our 10th Wedding Anniversary and having stayed at other Rchardson Hotels thought it was a safe bet. Unfortunately I was wrong! I know this is subjective but I thought a 4 star hotel charging £194 for one night (Bed, breakfast and evening meal) should be good.(Standard Room)
Car parking is ad-hoc, the garage holds about 20 cars, some spaces at the station (opposite) and various other spaces around and about. I was told to take 'pot luck' !!!! and hope for the best.
The room was pleasant (sea facing) the bed however was old and very lumpy - result, very little sleep. Service at the bar was abysmal, it took 3 people and 15 minutes to get a drink and we were the only ones there!
One of the reasons for coming to this hotel was the on-line sample menu in the 1881 restaurant. Lots of choice and an A la Carte menu. Reality was no A La Carte offered and a choice of only 3 main courses (Fish, Meat, Rissoto ) Desserts - we chose ice cream and were asked how many lumps would we like? !!. Service was awful - One man seemingly doing everything, loads of other staff wandering around doing nothing except getting the tables ready for breakfast and it was only 7.45 pm. Cost of meal for two was £59.90 !!!!!! plus drinks.
Thats about it. Breakfast was good but should be @ £14.95 a head. I do not think we will be going back.

Room Tip: If you must go here make sure it's sea facing.
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  • Stayed June 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Rod W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Plymouth, UK
Level Contributor
197 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 22 June 2014

We stayed here over night whilst attending a function in the local area it was more for convenience than anything else however we were very impressed, the weather was amazing and the sun terrace and views are beautiful it makes you feel as if you are on the French Riviera or something! The bar does a wide variety of drinks and food options and for a 4 star hotel the prices are quite reasonable! If you fancy a rest try a champagne cocktail!
The only comment I could make that was cause for concern was the level of service in the Compass Bar, there appeared to be a young dark haired lady in charge who was very very dressed out, understandable as they were busy however it seemed to be stressing out the rest of her staff and barking out orders which somewhat effected the atmosphere, there was a slight delay on our food however it wasn't an issue with us several people commented that they had waited over an hour for food, that said, when we returned later in the evening after said the manager had finished her shift the service was a lot quicker and the staff seemed more relaxed.
The rooms were lovely, same amazing view as the terrace and well worth the upgrade money some other reviews had mentioned that they were small however we couldn't complain ours was a good size with a comfortable bed and selection of pillows, we also used the indoor pool which was although small very refreshing and the sauna, again small was clean, it was a disappointment that the jacuzzi was closed for cleaning however I suppose that can only be a good thing!
Over all there are areas that could do with freshening up at this large hotel however there are other as that more than make up for it?
Over all a wonderful stay and we can't wait to go back, ideal location for Riviera Centre, Torquay and also Paignton.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cashaxl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dartmouth, United Kingdom
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 June 2014

My girlfriend and i stayed at this hotel after a wedding reception ,to be quite honest the room had a few faults ,the main one being although the window was open the bed was a human sauna which was uncomfortabley hot to actually sleep in and that was also minus the bed covers !! The decor was outdated and could do with a freshen up to brighten up the room ,as for the damn pigeons that woke us up at 4 in the morning i was not a happy person !!!!!

Room Tip: Don,t get a room at the back facing a wall and full of PIGEONS !!!!!!
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  • Stayed June 2014, travelled with friends
    • Value
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Helpful?
1 Thank Clive M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brixham, United Kingdom
Level Contributor
96 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 21 June 2014 via mobile

Always enjoy good functions in lovely surroundings - recommend the season Balls, dinners out at the stylish restaurant and drinks in the Bar overlooking Torquay Seafront. Lovely environment to enjoy quality time. Consistently good each time we visit. Have been coming to the Grand for many years - the hotel is enjoying a good era.

Stayed July 2013, travelled with family
Helpful?
Thank SimonJKaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poulton Le Fylde, United Kingdom
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 June 2014

Great location, front desk were very helpful, breakfast ok, heated pool great for kids, we had a family sea view premier room, room was fine for 3 people but...... No air conditioning and it was very hot there was an electric fan but too noisy to sleep with it on, no double glazing so you could hear traffic, hotel was tired and could do with a refurb...but... We had a great time would recommend Torquay, the weather was superb and a lovely walk down the sea front, great stopover before driving to st ives, seriously thinking about staying on way back...

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tjmusic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bedford, United Kingdom
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 June 2014

Read the reviews and booked. Not all were complementary.
On arrival felt as if we had gone back in time to 1930's. Smart well manned reception, booked in very quickly. Parking was in the Cricket club opposite.
Room was not overly big, but comfortable. Tea & coffee & biscuits supplied,fan and hairdryer.
WiFi worked well as did TV.
Breakfast was excellent,help yourself having been welcomed and shown to a table.
Swimming pool outside was clean and lifeguarded. Only problem it was as hot as a bath first few days but eventually it was made colder.
Meal other than breakfast were very expensive and far to gourmet for our liking.
Overall I would return but as for a larger bed.
Needs some TLC in places.

Room Tip: Don't worry about being at back of hotel it is the railway side but much quieter than at front w...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fooers1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 June 2014

We had an early supper in the Compass Lounge while we were passing through Torquay and had a lovely meal. The restaurant was closed at that time and which was disappointing at the time but we could not fault the service and food. Joanna Cassidy, (?manager) deserves a special mention as she could not have been more accommodating to everyone, (even with a few difficult patrons on the next table). the food was beautifully prepared and presented and I really do recommend their chips (which I don't usually eat but came with the fabulous fish!) We sat outside on the terrace which had wonderful views of the bay. we were also lucky to witness a book signing with Anne Widdecome which was going on in the main reception. A lovely end to the day.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank magpieok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Grand Hotel

Property: The Grand Hotel
Address: Sea Front, Torquay TQ2 6RH, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Torquay
#12 On the Beach Hotel in Torquay
#16 Luxury Hotel in Torquay
#16 Business Hotel in Torquay
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Grand Hotel 4*
Number of rooms: 132
Official Description (provided by the hotel):
Torquay's Historic Jewel For old world grandeur and traditional British charm, the Grand has been Torquay's landmark hotel for over 130 years. Overlooking one of the finest bays, this elegant Victorian hotel offers 132 individually styled bedrooms, The Grand spa, AA rosette restaurant 1881 and is surrounded by 22 miles of spectacular Devon coastline. ... more   less 
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Also Known As:
The Grand Hotel Torquay, Devon

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