Arived in Torquay for my fathers funeral jet lagged from an overnight flight from Canada to be greeted by a receptionist who didn't care why I was there and insisted on blocking my Visa card for the full four day stay "in case I left without paying the bill" ...
Can't remember any hotel anywhere ever implying I was likely to commit fraud before so it was certainly an unusual welcome..
Hotel main floor has been nicely renovated & public areas are good - but the rooms are something else again.... Think Fawlty Towers or 1950s British vacation hotel.
First room I was given must once have been a maid or child's room - tiny single bed in a room you could barely turn around in.
Asked for a normal size room & double bed & was told that the room they'd given me was a standard single one [fellow single travellers beware] and whilst they eventually agreed to switch me they were very snitty about it.
2nd room had a small entry area in which the light bulb had burnt out, gving it the feel of a very dark cave - finally finding & opening the door to the room itself revealed a small but adequate room with a lumpy double bed & a very old fashined bathroom.
Finally got somone from housekeeping to change the lightbulb which helped - but shoudn't the housekeeper be checking things like this before they OK the room for rental ?
I was there for a funeral, the funeral tea was being held there [food is suprisingly quite good - understand that's how the hotel makes its money] & it was somewhere to sleep - but this place is in deserate need of a complete room renovation, some new beds and some customer oriented service training
- Official Description (provided by the hotel):
- Torquay's Historic Jewel For old world grandeur and traditional British charm, the Grand has been Torquay's landmark hotel for over 130 years. Overlooking one of the finest bays, this elegant Victorian hotel offers 132 individually styled bedrooms, The Grand spa, AA rosette restaurant 1881 and is surrounded by 22 miles of spectacular Devon coastline. ... more less
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- Also Known As:
- The Grand Hotel Torquay, Devon