Neither of our two room service requests arrived. We were staying as a group and we asked for the best room to go to the one celebrating their Birthday (the recptionist stated there was no difference between the rooms). We found out much later that evening that there was a big difference in the 'superior rooms' which was embarrasing. All the rooms for our group weren't spotless hence the score of two. The floor of the male changing room in the fitness centre hadn't been washed in a while. The restaurant staff were good and knowlegeable. However the food was attempting to be fine dining but was poorly executed. The bar staff were overrun with a wedding party and ignored us. But what made things worse was when two of the politley raised these issues with the duty manager the next morning he dismissed and contradicted the points raised. What was strange is he kept saying there was no room service deptartment and he insisted that all superior rooms were of the same size and quality which they clearly weren't. The location is only average because there is very little parking near the hotal and there was no sign to say the hotel garage was full resulting in us driving around it. We won't be back.
- Official Description (provided by the hotel):
- Torquay's Historic Jewel For old world grandeur and traditional British charm, the Grand has been Torquay's landmark hotel for over 130 years. Overlooking one of the finest bays, this elegant Victorian hotel offers 132 individually styled bedrooms, The Grand spa, AA rosette restaurant 1881 and is surrounded by 22 miles of spectacular Devon coastline. ... more less
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- Also Known As:
- The Grand Hotel Torquay, Devon