I had never stayed in a 4-star hotel before, and was greatly looking forward to it. I'd paid extra for a sea view, and had phoned ahead to say I'd be arriving early (normally, you can't book in until 3 pm, which to my mind is very late: I arrived by train at 11.30). When I arrived, my room wasn't ready and I had to wait in the bar. Although I was given a complimentary cup of tea, I got very bored and frustrated, and had to wait over an hour for a room. When I was given my key, I found they'd allocated me a room at the back overlooking the station. I asked for it to be changed, and the receptionist asked to see my booking email as if she didn't believe I was entitled to a room with a sea view. I had to ask to see the manager to get it sorted out, and by that time I was really fed up and I didn't have time to try out the pool. I went to the Winter Carnival, which was good, but the town is quite a walk from the Hotel. Back at the hotel, there was supposed to be a turn-down service for the beds, which didn't materialise. The heating seemed to be on only between about 6 and 10 pm. Breakfast was ok, but was a buffet with no trays! Perhaps so you couldn't take too much? There was no top-up water for my single small pot of tea. The toast was barely warm and the butter hard and cold. The bacon and sausages were fatty and inedible. Though a fantastic building, it definitely wasn't a 4-star Hotel, and I was very very disappointed, and would never go there again.
- Official Description (provided by the hotel):
- Torquay's Historic Jewel For old world grandeur and traditional British charm, the Grand has been Torquay's landmark hotel for over 130 years. Overlooking one of the finest bays, this elegant Victorian hotel offers 132 individually styled bedrooms, The Grand spa, AA rosette restaurant 1881 and is surrounded by 22 miles of spectacular Devon coastline. ... more less
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- Also Known As:
- The Grand Hotel Torquay, Devon