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“Mixed feelings”
Review of TLH Toorak Hotel

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TLH Toorak Hotel
Ranked #35 of 87 Hotels in Torquay
Certificate of Excellence
Reviewed 12 October 2013

We had mixed feelings about this hotel. Some rooms on the first floor, including ours are not accessible from a lift and although the staff will take your bags to your room, we were part of a larger group, who were arriving at the same time, more or less, causing delays. The room and the hallways were not spotless - we noticed rubbish on some stairs leading to a fire escape - it was there when we arrived and still there four days later when we left. The room was large, but to say that the mattress was firm, was the understatement of the year. In fairness perhaps we might have got it changed if we had mad a fuss.The bathroom was huge and yet there was only one shelf (approximately 24" X 3") to put out all the accessories we bring on holiday.

On the plus side the manager quickly agreed to have a table put in the bathroom. All the staff we encountered were very attentive and looking to please. We had booked half board. The evening meal was good value, well presented and the breakfasts had good choice.

There seemed to be more parking available than on previous visits. The facilities on off for sport and relaxation are excellent, with a great swimming pool and indoor bowls. Would we stay there again? On balance - yes.

Room Tip: Ask for a room accessible by lift.
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  • Stayed: October 2013, travelled as a couple
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Thank terpau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel B, General Manager at TLH Toorak Hotel, responded to this reviewResponded 2 November 2013

Thank you for your feedback we have noted the comments you have made and hope you will consider us again at some point in the future
Regards

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357 - 363 of 689 reviews

Reviewed 11 October 2013

This complex of four hotels, the Toorak being one of them is worth a visit just for the exploring value. All four hotels make up the THL Leisure Resort. We have stayed in the Toorak a couple of times now. You can walk from the Toorak at one end right through all the other hotels to the fourth one at the other end. Each one has it's own star rating and various activities, spas, bars, restaurants, amusements etc and to go up and down and roundabout exploring these is great fun. You come across different themed bars and outside spaces, decks, pools, sports bars. There is just about everything here the list too long to mention but we had great fun. Back to the Toorak, our rooms have been adequate, clean if a little tired but no complaints. The food was acceptable, we were there as part of a conference so we had pre-arranged food, I cannot comment off the menu. Staff very friendly and the grounds very pretty. Would stay again.

  • Stayed: November 2012, travelled with family
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Thank SuzyB99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel B, General Manager at TLH Toorak Hotel, responded to this reviewResponded 2 November 2013

Thank you for your review. It's good to see you enjoyed the complex as you say there is always plenty to do here! Next time come on a leisure weekend and relax! See you soon we hope.

regards

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Reviewed 1 October 2013

This hotel could not have been any better if it had tried! The rooms were spotlessly clean and comfortable. The food choice and quality was exceptional. The staff were friendly and most helpful. The location was perfect, being close to everything we wished to visit.
The only downside was that I wanted a cocktail one evening and despite the best efforts of the bar staff, the ingredients for my two choices were unavailable thoughout the entire hotel complex!

Room Tip: Our room faced Torre Abbey. It was very quiet and we had a lovely view.
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  • Stayed: September 2013, travelled as a couple
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1  Thank poppy-ronnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel B, General Manager at TLH Toorak Hotel, responded to this reviewResponded 2 November 2013

Thank you for your kind comments and I am delighted you had such a good holiday. The Agatha Christie festival across Torbay each September is a wonderful event not to be missed! Hope to see you next year!

Regards

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Reviewed 18 September 2013

This hotel was excellent. The staff were frniendly, helpful and happy in the work they were doing. The meals were fabulous the food good, arrived at the table hot and beautifully presented. The swimming pool staff were also very helpful with great opening times. The hotel was situated a short walk through a park to the promenade which also helped to make it special. There was even a lovely indoor bowling green that was serviced by the hotel staff who were only too happy to assist with any requirements. All in all I would recommend this hotel.

  • Stayed: August 2013, travelled as a couple
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1  Thank InaDundee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel B, General Manager at TLH Toorak Hotel, responded to this reviewResponded 2 November 2013

Thank you for your reveiw and we like to hear you have had such a great time, it makes it all worth it! Thank you see you again.

Kind Regards

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Reviewed 17 September 2013

Enjoyable stay, really comfortable bed and clean room, restaurant staff very obliging, returning for charity function at the Derwent15/11/2013 with Steve Laister. Excellent swimming pool and steam room to enjoy. We were bed@breakfast and had our evening meal in the Bistro which were also excellent.

  • Stayed: September 2013, travelled as a couple
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Thank julia298e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel B, General Manager at TLH Toorak Hotel, responded to this reviewResponded 2 November 2013

Thanks for your post, great to see you had a good time and great to see you return for Steve Laister!
Thank you for your business we do appreciate it!

Kind Regards

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Reviewed 15 September 2013 via mobile

My Husband and I have just returned from a weekend away at The Toorak hotel. We had a fantastic time.. Staff were lovely, the bedroom was nice, clean and very comfortable, the spa was stunning and the food was very good. Highly recommended!

  • Stayed: September 2013
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Thank brunobear221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel B, General Manager at TLH Toorak Hotel, responded to this reviewResponded 2 November 2013

Thank you very much for your kind comments, it does sound like a lovely weekend thank you!
Glad you had a good time come back and see us soon!

Kind Regards

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Reviewed 10 September 2013

We were really impressed with the service we received at the Toorak hotel. Our room was clean and spacious and also quiet. The staff were helpful and efficient especially the restaurant staff and the meals were delicious. We enjoyed the peace and quiet of the gardens and my husband enjoyed the outdoor and indoor swimming pool of a neighbouring hotel in the group. We caught the bus to neighbouring towns and villages and the ferry to get back or we walked back. The only thing that we might complain about is the fact that the parasols at the outdoor pool were mostly broken and looked shabby. Otherwise it was a wonderful break. Well done, the Toorak Hotel.

  • Stayed: September 2013, travelled as a couple
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Thank Helen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel B, General Manager at TLH Toorak Hotel, responded to this reviewResponded 2 November 2013

Thank you for the very nice comments sounds like you had a good time exploring South Devon I have passed your comments on to the team here, hope to see you soon!

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TLH Toorak Hotel

Address: Chestnut Avenue, Torquay TQ2 5JS, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool
Hotel Style:
#7 Spa Hotel in Torquay
#29 Romantic Hotel in Torquay
Price Range: £72 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — TLH Toorak Hotel 3*
Number of rooms: 92
Official Description (provided by the hotel):
Part of TLH Leisure Resort, this lovely hotel has access to an extensive range of indoor and outdoor leisure facilities, together with nightly entertainment and dancing. Enjoy indoor and outdoor swimming pools, a luxury spa, gym, huge indoor games arena, daily kids club and a daily activity programme. Bowling and dancing holidays a specialty. Close to sea front and town centre, ideally placed for exploring the English Riviera and beyond. ... more   less 
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Also Known As:
Toorak Hotel Torquay
TLH Toorak Hotel Torquay, Devon

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