Where to take a family of 16 for Grandad's birthday (the last family celebration was a week's cruise) We have stayed in Torquay previously and vaguely remembered being told about this hotel. From the moment I enquired about various rooms (very varied requirements) the staff could not have been more helpful and this continued throughout our stay. Including 2 friends turning up to be added to our party - no problem at all.
I really cannot compliment the staff and the ambiance of the hotel enough. The restaurant staff were superb - we took 2 small children in after 7pm and nothing was said - and their special meal was excellent. The pianist even came back in at 9.30pm to play 'happy birthday' to grandad and the cake and coffee was served in the ballroom. Brilliant. Also 2 nights musical entertainment. The food was absolutely superb, especially the Cream Teas, which must be the best in Devon.
The service and friendliness of the staff was 5* I must mention Tommy and his enthusiasm, but he was not alone in helping to make our stay so enjoyable.
The hotel has so many facilities in comparison with other hotels - to suit any age group from the childrens' play place to golf, tennis, snooker etc., and an indoor and outdoor pools. I did read a review about dirty pool areas - well not when we were there last weekend!! The grounds and gardens are superb. There is no shabbiness to speak of in the numerous public rooms, they are so spacious, comfortable and varied. The Olympics were still on - a special room with a large TV supplied.
Now the accommodation subject. Be aware there are some shortcomings in some of the rooms and the staff will tell you they are quite aware of the fact - but apparently re-furbishment of the rooms is gradually taking place. We had a garden room, very nice and beautifully clean. However, our friends, who turned up unexpectantly, did have trouble with the door lock and a bit of plaster fell off the ceiling. But it wasn't a real problem - they just laughed. Perhaps we ignored some things, which others made a fuss about, because we were having such a lovely time, with so much to do, with such nice guests and staff. I don't think we could have had a more enjoyable time even if we had been in a 5* hotel.
Would I stay at The Palace again? Yes.
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- Also Known As:
- Palace Hotel Torquay
- Hotel Palace Torquay
- The Palace Hotel Torquay, Devon