I have no doubt that in its heyday, The Palace Hotel was the place to stay in Torquay. Sadly, those days are long gone. Clearly management has put no money into refurbishing this hotel in decades. Our room was stuck somewhere in the 70s: no air-conditioning, no WiFi (available on the ground floor only), tiny portable TV with snowy picture, no mobile phone reception, no in-room safe, no mini-bar, tired furnishings (grubby, worn furniture, bedspreads and blankets that frankly I was reluctant even to touch), too-soft mattress, no fresh towels (used towels simply folded during room cleaning, despite being left in the bath), dirty blind in the bathroom, no shower gel (but two bottles of shampoo!), only one tiny bar of soap... I could go on. We had a dark, dingy room overlooking the extractor fans above the kitchen. I might have been able to put up with it had we not been paying GBP160/night. (Nice smell of bacon in the morning, though!) The hotel caters primarily to the elderly, yet is definitely not "elder friendly". We took my mother for her 90th birthday. She is very sprightly and active, yet she found most things a challenge. First of all, she had to navigate multiple extremely heavy fire doors to get to her room, so we had to go with her to help open them, then the door to her room was on such a heavy hinge that she required assistance to open it (not to mention an old-fashioned door lock that was hard to open with the key). The bath was too high and she had trouble getting out of it, the washers on the taps were so old she had difficulty turning them on and off, the overhead shower could not be adjusted so was too high for her, and the bath towels were too big and heavy for an old person. (And by the way, her bathroom was fully carpeted, which is hardly the most hygienic of decor.) She also reported that her bath was not cleaned during the room servicing. The hotel is also located several miles from the town centre so a car is a must. There is virtually nothing within walking distance. (Half a mile uphill walk to Babbacombe, not ideal for an elderly person.) On the positive side, the staff were friendly, the gardens are lovely, the main lounge retained some of its former grandeur (despite the worn furniture), the breakfast was excellent and it appeared to have good leisure facilities (which I can only assume gave the hotel its four-star rating because the rooms were two-star at best).
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia and Hotels.com so you can book your The Palace Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Palace Hotel Torquay
- Hotel Palace Torquay
- The Palace Hotel Torquay, Devon