We booked this hotel last week less than 24 hours before we were due to stay . We had been completely let down with a booking we have for The Imperial so switched to this hotel. We could only have a standard room on the first night as that was all was available, and then move to a garden view room for the following two nights. The standard room was dismal and had no outlook with just noisy fans and a smell of bleach . We asked to be moved and were promptly given an executive garden view room at no extra cost. This was much brighter and had a lovely view. The decor of the room is very dated and the bed wasn't particularly comfortable but the management and staff were all very friendly and helpful. When we arrived , straight away the porter asked if he could help with our bags, we were checked in very quickly and were given a different room almost immediately when we said we were unhappy with first room. The breakfast was well organised and excellent each day , as was the evening meal in the restaurant . The food was excellent. The outdoor pool and indoor pool were disappointing . Although the weather was warm the outdoor pool was freezing. It was heated but not for long enough and the solar cover was missing so it would have taken forever to heat. The management said they were awaiting a cover. We then Tried the indoor pool. There appears to be a serious drain problem as you entered the changing room on the way in to the indoor pool. The smell was so bad I decided to change in the sauna changing room . The pool edge tiles at water level didnt look clean so we didnt stay long. It's a shame as both pools are a nice facility to offer if they were maintained better. The grounds were lovely which made up for the lack of sea view. My son joined us on the second night and they rolled a spare bed into our room. It was rather expensive for his place as they said it was a fixed price per head and made his breakfast and dinner expensive. He is only 16 and did not want a four course meal each evening but there was no option for him to eat a la carte . This would have been better in his case. Originally reservations had told me it was a price per head basis and that he could have his own room but this was not available when I eventually booked. They did adjust the price slightly but I still had to effectively pay £60 per day for his meals . Overall we enjoyed our stay and would stay again. I would like to see the management update the bedrooms as the decor is very outdated and shabby. They also need. Address the drainage problem. Also mobile phone coverage very poor in hotel unless you are an O2 customer so wifi extended to the rooms would be a very good idea.
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- Also Known As:
- Palace Hotel Torquay
- Hotel Palace Torquay
- The Palace Hotel Torquay, Devon