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“Ok, but could be so much better”
Review of The Osborne Hotel

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The Osborne Hotel
Ranked #31 of 87 Hotels in Torquay
Certificate of Excellence
LONDON
Level Contributor
78 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“Ok, but could be so much better”
Reviewed 1 July 2013

We can relate to the earlier review hilighting where it could be so much better, especially he reception and bar area, the latter is such a waste of space....the last time we stayed it was competely empty, as it was this time.

That said I think our one night away was reasonable value for money. £119 bed and breakfast, or £159 with dinner for both of us. The last time we stayed here a few years ago, the dinner was great, some opted for the latter.

Dinner was ok, the risotto starters very pleasant in particular. Mains were ok but nothing special. But it was the desserts that really let the side down: a trio of mini raspberry desserts and a mango cheesecake. The 'trio' was absolutely and utterly tasteless, if you did a blind tasting I defy anyone to identify what they were meant to be. They looked white pretty, but we're obviously bought in, because there is no way a chef cold have tasted them and still served them. Tasteless and synthetic, we obviously left them. And the mango cheesecake was marginally better. Even then I was surprised to see only 2 other couples left in the restaurant @ 21.15 on a Saturday night.

Service was friendly in the main, although on the terrace we did have trouble being understood, and had to repeat our request several times.

Room seemed to have been recently refurbished, clean and pleasant enough, it could have been a room in any modern hilton, best western or similar chain. Disappointed that a 4 star hotel only had polyester pillows......"we don't do feather pillows" was the response from reception.

Breakfast ok, ingredients of rather a poor quality. I have to compare my last stay in a hotel where for £99 B&B, the room was chic and contemporary, and the breakfast first class, all sourced from renowned farm shops. And the dinner was fabulous.

The terrace and front aspect of the hotel, with pool, is lovely, especially on a warm and sunny day. All in all we were happy to have 24hrs to ourselves whilst nanna and grandad babysat at home, so it would have taken a lot more than a hotel that essentially just needs some thought and investment to make it special. But it could be fabulous, maybe it was once.

Would we stay again? We'd probably try somewhere else, taxi driver recommended 'linkin park' (sp?) just up the road.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MARKDL995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (194)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Polish first
  • Thai first
  • Any
English first
london
2 reviews
Reviewed 27 June 2013

another great stay for us all. super food, lovely swimming pools, fantastic views and first class service. the only downside is we don't want to leave. I big thank you to Carlos for his help and advice on our day trips, packed lunches and his care and attention. :).

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GordonfromLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrogate, United Kingdom
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 24 June 2013

I’m loathe to criticise this hotel too much as it is almost certainly the best hotel in Torquay, but then most of the hotels in Torquay are pretty poor. If you were to compare this hotel on price of room alone, then it’s in the same category as Hotel Du Vin, and it’s nowhere near the level of sophistication of this chain.

I’ve stayed in literally dozens of Torquay B&Bs and pretty much all of the largest hotels. This is because my ex-wife moved to Torquay with my children 11 years ago and as I live in East Anglia, the only way I can see them is to stay over a weekend. So I’m reasonably well qualified in terms of Torquay accommodation.

A week ago, I stayed at the Osborne, for the third time since I’ve been going to Torquay. It’s an impressive building and on this trip (I haven't been there for quite some time) it was nice to see the refurbishment finished. The view from the hotel is wonderful; when the weather is right, the view almost lives up to the English Riviera moniker, which sadly has become something of a joke today. The facade of the building is magnificent and now looks pristine. I can’t help feel though that the entrance could be grander.
Parking at the front is always an issue, but what’s not immediately obvious is that the hotel has a large overflow car-park at the rear. The entrance is just to the left of the main entrance gate.

The biggest issue with this hotel, and it’s a real shame, is the thoughtless interior design/decor. The immediately obvious issue is the lobby, which could be so much better. It’s the first thing you see when you arrive. Some large leather sofas (Edwardian style, not DFS bargain basement), some large plants and a large oak check-in desk would elevate the ambience of the area and provide an impressive first impression. The bar-room in particular is a shocking waste of a huge, high-ceiling room with massive potential. What a bar they could have put in here. Instead, it looks like the kind of bar Del Boy would have in the corner of his flat. The beer (bitter, and the only one on offer) is also appallingly bad and I simply couldn’t drink it. The entire room is vacant and characterless. Particularly bad are the cheap and entirely inappropriate window dressings, which applies to most other rooms. I suspect that this is all due to budget constraints. However, Torquay lacks a large, sophisticated bar and this room could be readily turned into one. I’m sure that with the right interior design, it would attract people from far and wide and pay for itself over a couple of years. As it was, when we went in, we were the only people in there. We also had to track down the bar tender ourselves. In the event I couldn’t drink my beer and we felt such a lack of atmosphere that we went outside. Whilst the view from there across the bay was lovely, we couldn’t stay as it was just too cold, even with the heaters on. We also felt that it was grubby out there. A few dropped crisps and nuts and the odd fag end. The tables had been quickly wiped with a wet cloth and had that awful smeared dirty water look about them. Not nice. What a shame.
The room was a surprise. A significant improvement on last time I stayed. A lovely view from the window and the pair of binoculars provided was a nice touch. A quality bed in which we had a good night’s sleep was also appreciated. The room had a quality feel to it that I haven’t seen anywhere else in Torquay. However, the style of the furniture wasn’t in accordance with the general feeling of this Edwardian (or maybe it’s Georgian, I don’t know) building. It had a cheap look to it.
Sadly, the bathroom let the entire room down. The toilet roll holder was coming off the wall. The toilet seat was almost off and I had to force it back into position. The toilet was next to impossible to flush. I had to resort to filling the plastic bin insert with water and throwing it down the loo! The shower bar (the rod that holds the shower head) was also parting company with the wall. The shower curtain (why not put up a glass panel?) was dirty and smelled acrid, making the whole bathroom an unattractive place to be. Also, why do they even make those shower-heads with the tiny holes that generate needle-sharp jets of water? Is it just to keep water usage low? With the reasonable amount of pressure coming out of this particular shower, I found this unpleasant, and there was no adjustment available.
Finally, breakfast. We stood at the entrance for an age before anyone seated us and the restaurant was only 20% full. We then waited even longer for our order to be taken and then another age for it to be delivered to us. We could hear people around us complaining about the slow service, it really was quite poor and I wonder what it would be like when it’s busy. Two other things that many Torquay hotels seem to do is to serve fruit juice that is of extremely low quality (the grapefruit juice I had was like battery acid) and to put small wrapped pats of butter on the table. For me, it just lowers the tone. Serve butter in small bowls and serve small jars of quality confiture – it lifts the standard somewhat.
On check-out, I complained about the bathroom and the manager knocked off my £10 bar bill (including the beer I couldn’t drink anyway) but I would have appreciated a reduction of £50 in the circumstances – I don’t expect to have to throw buckets of water down the loo.
Bottom line is that we walked away saying “Well, I suppose we’ll never stay there again”.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank IvorReview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torquay, United Kingdom
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 June 2013

As someone who is from Torquay originally and who travels back regularly I always try and stay at the Osborne if it is available. It is in a fantastic spot with beautiful views over the bay from its lovely garden terrace. The staff make it for me they are excellent and friendly. The restaurant serves good food. The hotel has recently upgraded its inland rooms and having in stayed in 4 different ones since they did this I can say that they are all tastefully done and very comfortable.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yes2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen
Level Contributor
365 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 15 June 2013

We had a wonderful relaxing week at The Osborne Hotel.

The weather was excellent and showed up the grandeur of this place.

The rooms were comfortable and spacious, the staff very attentative and the food was very good too. If intending to stay here it is worth paying a supplement to have a front room with balcony.

The outdoor pool and tennis court was well maintained and subscribed to, The indoor swimming pool and gym were very good as well. But the only downside of the whole week was the changing facilities, which were very small and had no privacy for changing.

If the management addressed this matter, I would have no hesitation in recommending this place for a 5 star rating.

We will certainly return.

Room Tip: Ask for a front room with balcony when making reservation.
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stranathro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torquay, United Kingdom
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 12 June 2013

Had a lunch with family on the terrace from the Brasserie. Hot Mackerel salad. Looked very appetizing, lovely fresh and crunchy salad, hot new buttered potatoes, home made coleslaw and delicious fish which tasted chargrilled. So flavoursome! Family were impressed with the look and taste of theirs too. Meals were around £9 each. Sandwiches and paninis etc were around £6 if you want to opt for a cheaper lunch. Well worth a visit for a local and fab views!

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank SecretSquirrelMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, England
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 June 2013

We stay here regularly both at the hotel and the timeshare apartments. It is a stunning location away from the hustle and bustle of Torquay and meadfoot beach is lovely. Hotel has good pools and great food. It is like a secret that once people find out about they keep coming back to. Good for kids. No chavs ;)

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lydiale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Osborne Hotel

Property: The Osborne Hotel
Address: Hesketh Crescent | Meadfoot ,south Devon, Torquay TQ1 2LL, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#11 On the Beach Hotel in Torquay
#13 Business Hotel in Torquay
#14 Luxury Hotel in Torquay
#27 Romantic Hotel in Torquay
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Osborne Hotel 4*
Number of rooms: 32
Official Description (provided by the hotel):
With wonderful views across Tor Bay, The Osborne Hotel has a modern health club, an outdoor pool and leafy sun terrace. The hotel is set in 6 acres of grounds that lead to Meadfoot Beach.The elegant bedrooms are individually decorated, and all have free Wi-Fi access and tea/coffee facilities with free mineral water. All rooms have a private bathroom and a cosy seating area.Hesketh’s Health and Fitness Centre features an indoor swimming pool, fully equipped gym and tennis courts. Guests can relax in the sauna, or on the spacious poolside terraces.Langtry’s Restaurant has impressive bay views, and serves modern British cuisine and fine wines. There is also a informal continental-style brasserie, offering fresh coffees and afternoon teas.In the heart of the English Riviera, Osborne Hotel is a 15-minute stroll from the picturesque Torquay Marina. Free on-site parking is available, and Torquay Railway Station is just 1 and a half miles away. ... more   less 
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Also Known As:
Osborne Hotel Torquay
The Osborne Hotel Torquay, Devon

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