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The Osborne Hotel
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Reviews (614)
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All reviewsterrace barmeadfoot beachsea viewoutdoor pooljunior suitetennis courtsthird floorlovely hotelenglish rivierasuperb locationlarge bathroomwalk into towneach eveningdining roomvery pleasant stayfirst classbed and breakfast
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379 - 384 of 615 reviews
Reviewed 3 May 2014

We enjoyed our weekend at the Osborne lovely rooms , boutique decor, friendly helpful staff, good quality food and ample servings. Delightful location overlooking the cove, lovely gardens to walk. Torquay is a good location, to use as a base too.

Room Tip: Upgrade to a sea view room for a good experience.
  • Stayed: April 2014, travelled with friends
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1  Thank Naturelover142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carlos r, Manager at The Osborne Hotel, responded to this reviewResponded 5 May 2014

Dear Nature lover,

Thank you for your wonderful review and for sharing it with the wider travelling community. I am pleased to read that you enjoyed your stay and that you found that the food and service was to a high standard. I will pass your kind words on to the team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

Shame that the hotel has gone down hill so much been coming here for 6 yrs now and won't be returning as the service was poor and in my opinion if your paying those sort of prices for drinks let alone the meal then service should be tip top. I think the amount of foreign staff confuse matters with some of the ordering which didn't help matters. The location is lovely and is a big plus side although the beach is half derelict at the moment and won't be completed now until summer 2015! Just to add a couple of things as I could write for a lot longer the parking is a nightmare due to the amount of timeshare and non residents who use the gym/health club. It's more like a timeshare/hotel and also has private residents. I would prefer a hotel which was for hotel guests.

Room Tip: Stay at the Imperial Hotel down the road the location and rooms are much better also is the health club!
  • Stayed: April 2014, travelled with family
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Thank GSHJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carlosintorquay, Manager at The Osborne Hotel, responded to this reviewResponded 30 April 2014

Thank you for your review. In the very first instance please accept my apologies for the disappointing food service received.

we will discuss with Food & Drink Team and discussed all aspects of service to ensure no repetition and introduce some amendments to improve the experience for all our guests.

Parking to the front of the crescent at peak times can be busy admittedly - however we have more than sufficient parking with a further 70 spaces to the rear of the building .

I am glad to see your comments that our location is lovely and is a big plus .Again I am very sorry that you didn't enjoy your visit. I would welcome the opportunity when your next in torquay to welcoming you back in the future when I feel confident that your stay will be memorable for all the right reasons.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

Stayed for a short break weekend In April. Excellent sea views from the room. The Evening meal and Breakfast were both superb, plenty of food and excellent quality. Will Definitely stay again in the future!

Room Tip: Worth paying for the sea view!
  • Stayed: April 2014, travelled as a couple
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1  Thank Blueladd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014 via mobile

Excellent, really enjoyed our stay here. Lovely view of sea from our room. Would definitely stay again and recommend it. Staff were helpful and friendly. Breakfast menu was very good, enjoyable. Swimming pool was warm, shame sauna wasnt working properly when we visited. Matress on bed could have done with being replaced was very soft when asked about this they were Supprised as mattresses had not long been replaced.

Stayed: February 2014, travelled as a couple
1  Thank Gemma P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2014 via mobile

The exterior of the hotel is beautiful and the location is close to the town centre. We stayed for three nights in a room with a sea view which was beautiful. The hotel had some staff who were professional and helpful at all times, such as Carlos. However, other members of staff were less helpful and sometimes came across as rude. Our room was nice in appearance, but the structure of the room made it appear slightly small. The leisure facilities were dissapointing. The swimming pool was average; the water was cold, the area around the pool only had cold, metal chairs to sit on and the lighting was poor. The changing rooms were horrible. They only had one toilet and one shower (which had cold water) and were quite dirty. The only place to get changed was a curtain in the corner of the room with another steel chair inside which everyone had to take turns to use. Breakfast was average and we felt it was lacking slightly in variety. The rooms were mostly cleaned thoroughly and the lady who cleaned our rooms seemed very nice. However, on our second day, the bed sheets were not changed even though they were clearly dirty from when the kids left their crayons on the beds. The shower holder broke during our stay and it was not fixed even after we told the hotel management. The sofa bed was horrible and was so uncomfortable to sleep on! However, the rooms were always warm and the proper bed was very comfortable. Overall, we found the hotel was average and we felt that it wasn't worth the price.

  • Stayed: April 2014
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Thank VaidehiA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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