Having stayed at the Osborne 6 months previously, we went straight for booking it again on this business trip. On arrival this time, we were hugely dissapointed by the reception we received. The staff made us feel like we were unwelcome and almost as if it were a hassle to check us in. All it takes is a smile and a simple bit of courtesy to make people feel welcome. Even when we dragged a member of staff to the bar to serve us at 10pm they made us sign the room bill receipt after each drink with such speed and distrust which made us feel like criminals rather than PAYING guests. Do that many people run away without paying their bar bill in Torquay? They had our credit card details for gods sake.
On the POSITIVE side, the rooms are great sized suites with everything you might need and with views to die for, the restaurant is great if a little pricey and there is a gym and pool.
Come on guys..... A little smile and a 'how was your journey here' wouldn't go amiss. Bring back the old staff.
- Official Description (provided by the hotel):
- With wonderful views across Tor Bay, The Osborne Hotel has a modern health club, an outdoor pool and leafy sun terrace. The hotel is set in 6 acres of grounds that lead to Meadfoot Beach.The elegant bedrooms are individually decorated, and all have free Wi-Fi access and tea/coffee facilities with free mineral water. All rooms have a private bathroom and a cosy seating area.Hesketh’s Health and Fitness Centre features an indoor swimming pool, fully equipped gym and tennis courts. Guests can relax in the sauna, or on the spacious poolside terraces.Langtry’s Restaurant has impressive bay views, and serves modern British cuisine and fine wines. There is also a informal continental-style brasserie, offering fresh coffees and afternoon teas.In the heart of the English Riviera, Osborne Hotel is a 15-minute stroll from the picturesque Torquay Marina. Free on-site parking is available, and Torquay Railway Station is just 1 and a half miles away. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, Priceline, Traveltool, S.L.U. and HotelQuickly so you can book your The Osborne Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Osborne Hotel Torquay
- The Osborne Hotel Torquay, Devon