Having purchased vouchers for my mothers christmas present and her birthday in February for a pamper session at her leisure , my mother being a full time career for my grandmother had only managed to use a few of them , On november 1st my mother was taken into hospital for a hip replacement , now feeling a little better , she wanted to go and use her vouchers for a pre christmas pamper , she contacted the spa to book an appointment , to be told by the receptionist they had no means of getting her down stairs as the don't have a lift , so consequently she was unable to use them , i mentioned to my mother i would buy them off her and use them for myself only to find they are now out of date by 4 days , we have phoned this morning to see if we can extend them , to be told by the manager of the spa NO !!!! they are 4 days out of date you have had them a year you have had plenty of time to use them , practically called my a liar and said , your mother could of used our service lift , which was never offered to her !!!!! I feel this is very bad customer service and for the sake of 4 days it would not of hurt them to extend these vouchers , i have one very upset mother now . I will not be purchasing anything from this spa again , as i feel she has not been treated with any loyalty or respect .Customer's should be aware this establishment does not respect their returning customers .
- Official Description (provided by the hotel):
- This lively resort encompasses the Derwent, Victoria, Carlton & Toorak Hotels with on-site access to an extensive range of indoor and outdoor leisure facilities, together with nightly entertainment and dancing. Enjoy indoor and outdoor swimming pools, a luxury spa, gym, huge indoor games arena, daily kids club and a daily activity programme. Bowling and dancing holidays a speciality. Close to sea front and town centre, ideally placed for exploring the English Riviera and beyond. ... more less
- Reservation Options:
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- Also Known As:
- Tlh Leisure Hotel Torquay
- Tlh Leisure Torquay
- TLH Leisure Resort Torquay, Devon