Reception Carlton Hotel
Check in was straight forward. We did have issues with our room keys where 1 of each room didn’t work and were informed they work on the computer in reception so we were told we were not using the keys correctly quite bluntly with an attitude, even after informing her that the other key worked , however after the receptionist actually tried them in the door themselves admitted there was a fault and this was left to be rectified whilst we explored and had lunch.
Remember that blaming the customer without checking first is not good customer service and reception is the first point of contact for the customer so maybe having a more cheerful and approachable person on check in would be more appropriate. Saying this the other receptionists were excellent and very helpful, think it was bad luck to have been seen by that particular one. Nightman on desk was lovely and helpful also.
Carpets in hallways in places threadbare and some masking tape to repair carpets on stairs !
Gifts in reception cabinet, very good value, some lovely little items to take home for kids etc, very cheap. Lovely glass animals very cute, some great ideas ! Very impressed with display, pat on back for the person responsible for this.
Cleaners do an excellent job. Facilities in room, tea and coffee, specialist and decaf supplied at request, hairdryer, TV . Shower over bath.
We had 4 different rooms in our party, 3 twin rooms and a family room. The family room had a double and 2 singles. The rooms were simple but practical. Very clean and good useful furniture. Bathrooms simple and clean.
The rooms all showed signs of needing some updating, lots of large cracks, plaster blown, damp issues. The smallest of the twin rooms overlooked the front carpark and reception, which appeared to be the smoking area, so lots of noise !! The larger of the twin rooms faced the back which did not have a view of anything however was a lot quieter, room was much better in terms of condition, except the window area which had bubbled paint and damp. The bathroom in this room was very clean and much larger. All the rooms has different space/layout so think its pot luck really.
We visited Alberts Bar, excellent staff, very cheerful and bubbly lady behind bar, Excellent food, excellent prices for food.
Drinks prices what you expect for hotel , £5 for large wine, spirits cheaper, large selection of choice. Bar staff in hotel and bars excellent.
Carlton was excellent, shown to same table each night, food amazing (too good), one member of our party had a special diet and the head chef was amazing, gluton and dairy free food made special menu for her and it was all excellent, we all wanted what she was having !! Breakfast was a buffet style, fruits, cereal, croissants, toast, full English and if you wished for anything else they would make you it. I would say 5* in terms of the food quality and presentation. Seriously impressed.
Pool and Spa
Didn’t use the spa as just didn’t have enough time, but reviews from other that is was up to date and décor was a lot better than the other areas. Pool area, main pool was just like in brochure, very clean and well presented, floor was a bit slippy in the pool.
Other pool and jaccuzi area, the other pool was ok but the surrounding tile area was very dirty and needs attention, tiles cracked and very neglected, the roof tiles around the jacuzzi area were stained heavily. A lot of the lockers were broken and it looked run down. Toilets by the pool smelt disgusting.
Lots of buckets laying around for catching water, presume leaking roof, suspect thats why so many roof tiles stained ?
Zumba Weekend Itself
Fun Studio Class - Held in Aztec studio, very clean and well layed out studio, Class held by Zoe. Very upbeat Zumba class, very motivating instructor. Really enjoyed this class. Bit of fun completion at end for floor work, which was good motivation.
Meet and Greet -Stated for 8pm, however everyone was still eating dinner, so more like past 9pm. Bit slow, but started with a fun quiz which was good. Then zumba music to dance to.
Zumba Masterclass - 3 different instructor did routines, fun and a good start.
Line Dancing class with Vincent - really surprised me how much fun this was, really impressed by the instructor, very funny and clear on instructions.
Strut – fun burlesque kind of workout. Lots of sexy moves and crawling on floor, probably the only class where people after watching for a few minutes decided it wasn’t for them.
Showdown Rehearsal – Serious fun, not too hard to learn, instructors very fun to work with (Paul and Helen) . Ended in performing battle, however a bit too many full rehearsals at end.
Zumba Toning- Excellent toning class
Aqua Zumba- Honestly never laughed so much, very fun, instructor (Paul) was just amazing. Kept it going whilst making it very fun, think the whole pool area was watching and laughing too. Everything hurt in a good way afterwards !
Fun Dance Class- held by the other zoe, quite a few duplicates from the friday class, but fun and energetic.
Saturday Evening – Americano theme, to start from 8om, again was well after 9 pm, welcome drink, was on a table but not handed out till later, photographer to take group/individual photos, Showcase showdown was fun, lots of cheering etc. No other entertainment except zumba tracks from the instructors from either party the same as first night, was a bit boring and finished quite early so everyone moved on to the other bar in the next hotel.
Overall excellent, great dance staff members, they work hard and make it fun, could do with more entertainment in the evenings. Usual for zumba weekends previously been on the instructors/dancers put on a showcase of dancing by there local dancers. This would have made it more entertaining.
BEST BITS - Chef was brilliant. DONT MISS - fridays zumba class, aqua zumba, line dancing.
- Official Description (provided by the hotel):
- This lively resort encompasses the Derwent, Victoria, Carlton & Toorak Hotels with on-site access to an extensive range of indoor and outdoor leisure facilities, together with nightly entertainment and dancing. Enjoy indoor and outdoor swimming pools, a luxury spa, gym, huge indoor games arena, daily kids club and a daily activity programme. Bowling and dancing holidays a speciality. Close to sea front and town centre, ideally placed for exploring the English Riviera and beyond. ... more less
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- Also Known As:
- Tlh Leisure Hotel Torquay
- Tlh Leisure Torquay
- TLH Leisure Resort Torquay, Devon