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“carlton hotel”
Review of TLH Leisure Resort

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TLH Leisure Resort
Ranked #41 of 87 Hotels in Torquay
Certificate of Excellence
Aberdare, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“carlton hotel”
Reviewed 25 April 2014

Stayed at the carlton from 21st April until 25th April first impression at reception was unhelpful asked directions to the bowls event in tlh leisure receptionist did not know or care.
Room 115 was in need of redecorating with bad old damp stain on the wall unable to open window more than 4inches window had been blocked from opening wide good job there was no fire probably illegal
Restaurant was no better with cold food poor quality and also s m all potions I have never sent so much UN eating food back in my life restaurant staff was slap dash and appeared untrained unhelpful Restaurant manager came over aggressive when complained about. Long wait for food
Total forgetful visit this is the worded hotel I ha v e visited in the fly complex.Will visit tlh again but go to the other hotels in the group which is a different experience totally

Room Tip: Go to another of the four hotels in the complex
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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338 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Plymouth, United Kingdom
Level Contributor
75 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 21 April 2014

Spent the weekend with friends. Have used this hotel on 2 other occasions due to low cost.
Food was good and included in price. Walking around the floors feel uneven and creek a lot. Decor is dated, pool area needs a decorate. Nice hot sunbeds.
Entertainment included.
A train stops outside to take you into town.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vicki11111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Folkestone, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 March 2014

This was our 4th dance holiday at THL - such amazingly good value. 4 night DB&B, 3 hours teaching each day and social dancing every evening from 8-12 for just £200 each. Philip Hurst was a fantastic instructor, really friendly, lots of variety - our dancing really improved over the week. The food in the restaurant is very good and we enjoyed our lunches in the Aztec Bistro. All the staff we met were most helpful and friendly. There was some decorating going on but it didn't cause any problems, just mentioned this so people know that some previous comments on the hotels looking a little worn are being addressed.
From experience we ask for mattress toppers for our beds as they are too firm for our liking, and we pay a small supplement to have Riviera facing rooms as they are a bit nicer and much quieter.
If we lived closer we would come more often as we always have such a good time, both dancing, eating, using the swimming pools and steam room, and using the hotel as a convenient base for exploring Torquay and the local area.
No it's not 5* luxury BUT it is 5 star value for money - you get a lot more than what you'd get in most other places for the price you pay.

Room Tip: Pay a small supplement to have Riviera facing rooms as they are a bit nicer and much quieter.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thewoocar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camborne
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 11 March 2014

We enjoyed a 2 night stay with bar included in the evenings. Very clean room, spacious - and fantastic value for money with regards to meals and drinks. The food was lovely, and the best thing I can say here is that it didn't NEED to be for the price we paid - I expected feeding time at the zoo for the money - so a huge plus to the TLH resort team for putting together excellent VFM and service, really enjoyed our stay. Excellent leisure facilities as well. We are Cornish, a lot of places in Cornwall could learn from our Devon neighbours (ouch that hurt to say!)

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucester, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 February 2014 via mobile

Excellent service throughout, food was good, the location is central to the town and the beach. There is a lot to do within the hotels. we really enjoyed the Aztec pool. We look forward to visiting again soon as it is a great break and brilliant value for money.

Stayed February 2014, travelled with family
Helpful?
1 Thank Dazymay905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ston Easton, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 January 2014

Have just returned from what was advertised as a Zumba weekend at the above hotel, in fact it was more than that it was a full on fun weekend of many different styles of fitness classes, but all conducted in a fun way with excellent instructors. You could take part in as many or as few activities as you wish and the whole of the complex was available for you to use. A great weekend of fun and laughter. All the staff were very helpful throughout my stay even to the early breakfast on Sunday morning.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Leisure Resort, responded to this review, 23 January 2014
I am delighted to hear how much you enjoyed the Zumba weekend. It was a pleasure to provide the weekend as everyone looked like they were having a great time. As you say, it is possible to join in everything and be very active or just relax in the spa or the pool. We look forward to seeing you again soon.
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 January 2014

Reception Carlton Hotel

Reception

Check in was straight forward. We did have issues with our room keys where 1 of each room didn’t work and were informed they work on the computer in reception so we were told we were not using the keys correctly quite bluntly with an attitude, even after informing her that the other key worked , however after the receptionist actually tried them in the door themselves admitted there was a fault and this was left to be rectified whilst we explored and had lunch.
Remember that blaming the customer without checking first is not good customer service and reception is the first point of contact for the customer so maybe having a more cheerful and approachable person on check in would be more appropriate. Saying this the other receptionists were excellent and very helpful, think it was bad luck to have been seen by that particular one. Nightman on desk was lovely and helpful also.

Carpets in hallways in places threadbare and some masking tape to repair carpets on stairs !
Gifts in reception cabinet, very good value, some lovely little items to take home for kids etc, very cheap. Lovely glass animals very cute, some great ideas ! Very impressed with display, pat on back for the person responsible for this.

Rooms
Cleaners do an excellent job. Facilities in room, tea and coffee, specialist and decaf supplied at request, hairdryer, TV . Shower over bath.
We had 4 different rooms in our party, 3 twin rooms and a family room. The family room had a double and 2 singles. The rooms were simple but practical. Very clean and good useful furniture. Bathrooms simple and clean.
The rooms all showed signs of needing some updating, lots of large cracks, plaster blown, damp issues. The smallest of the twin rooms overlooked the front carpark and reception, which appeared to be the smoking area, so lots of noise !! The larger of the twin rooms faced the back which did not have a view of anything however was a lot quieter, room was much better in terms of condition, except the window area which had bubbled paint and damp. The bathroom in this room was very clean and much larger. All the rooms has different space/layout so think its pot luck really.

Bars
We visited Alberts Bar, excellent staff, very cheerful and bubbly lady behind bar, Excellent food, excellent prices for food.
Drinks prices what you expect for hotel , £5 for large wine, spirits cheaper, large selection of choice. Bar staff in hotel and bars excellent.

Resturaunt
Carlton was excellent, shown to same table each night, food amazing (too good), one member of our party had a special diet and the head chef was amazing, gluton and dairy free food made special menu for her and it was all excellent, we all wanted what she was having !! Breakfast was a buffet style, fruits, cereal, croissants, toast, full English and if you wished for anything else they would make you it. I would say 5* in terms of the food quality and presentation. Seriously impressed.

Pool and Spa
Didn’t use the spa as just didn’t have enough time, but reviews from other that is was up to date and décor was a lot better than the other areas. Pool area, main pool was just like in brochure, very clean and well presented, floor was a bit slippy in the pool.
Other pool and jaccuzi area, the other pool was ok but the surrounding tile area was very dirty and needs attention, tiles cracked and very neglected, the roof tiles around the jacuzzi area were stained heavily. A lot of the lockers were broken and it looked run down. Toilets by the pool smelt disgusting.
Lots of buckets laying around for catching water, presume leaking roof, suspect thats why so many roof tiles stained ?

Zumba Weekend Itself

Fun Studio Class - Held in Aztec studio, very clean and well layed out studio, Class held by Zoe. Very upbeat Zumba class, very motivating instructor. Really enjoyed this class. Bit of fun completion at end for floor work, which was good motivation.
Meet and Greet -Stated for 8pm, however everyone was still eating dinner, so more like past 9pm. Bit slow, but started with a fun quiz which was good. Then zumba music to dance to.
Saturday Activities
Zumba Masterclass - 3 different instructor did routines, fun and a good start.
Line Dancing class with Vincent - really surprised me how much fun this was, really impressed by the instructor, very funny and clear on instructions.
Strut – fun burlesque kind of workout. Lots of sexy moves and crawling on floor, probably the only class where people after watching for a few minutes decided it wasn’t for them.
Showdown Rehearsal – Serious fun, not too hard to learn, instructors very fun to work with (Paul and Helen) . Ended in performing battle, however a bit too many full rehearsals at end.
Zumba Toning- Excellent toning class
Aqua Zumba- Honestly never laughed so much, very fun, instructor (Paul) was just amazing. Kept it going whilst making it very fun, think the whole pool area was watching and laughing too. Everything hurt in a good way afterwards !
Fun Dance Class- held by the other zoe, quite a few duplicates from the friday class, but fun and energetic.
Saturday Evening – Americano theme, to start from 8om, again was well after 9 pm, welcome drink, was on a table but not handed out till later, photographer to take group/individual photos, Showcase showdown was fun, lots of cheering etc. No other entertainment except zumba tracks from the instructors from either party the same as first night, was a bit boring and finished quite early so everyone moved on to the other bar in the next hotel.

Overall excellent, great dance staff members, they work hard and make it fun, could do with more entertainment in the evenings. Usual for zumba weekends previously been on the instructors/dancers put on a showcase of dancing by there local dancers. This would have made it more entertaining.

BEST BITS - Chef was brilliant. DONT MISS - fridays zumba class, aqua zumba, line dancing.

Room Tip: Dont get a room overlooking carpark --- noisy.
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Leisure Resort, responded to this review, 23 January 2014
Thank you for taking the time to post your detailed review of your recent Zumba weekend. I have noted your comments regarding the team and will undertake the appropriate training to ensure this does not happen again and am grateful for your comments.

I am delighted to hear you enjoyed the food and will ensure our chef receives the praise he deserves. In response to your comments regarding buckets and stained ceiling tiles, we have indeed sprung a few leaks after the recent wet weather and are starting work on the roof and the jacuzzi area at the end of February. I do hope you will come to another weekend to see the improvements.

With regard to the classes and the entertainment, your comments have been noted and we will endeavour to have more entertainment on during the evening for future events.

It was a pleasure to hold the weekend here as everyone seemed to be having a great time so I look forward to seeing you again in the near future.
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Additional Information about TLH Leisure Resort

Property: TLH Leisure Resort
Address: Belgrave Road, Torquay TQ2 5HL, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Torquay
#18 Luxury Hotel in Torquay
Price Range (Based on Average Rates): ££
Hotel Class:4 star — TLH Leisure Resort 4*
Number of rooms: 431
Official Description (provided by the hotel):
This lively resort encompasses the Derwent, Victoria, Carlton & Toorak Hotels with on-site access to an extensive range of indoor and outdoor leisure facilities, together with nightly entertainment and dancing. Enjoy indoor and outdoor swimming pools, a luxury spa, gym, huge indoor games arena, daily kids club and a daily activity programme. Bowling and dancing holidays a speciality. Close to sea front and town centre, ideally placed for exploring the English Riviera and beyond. ... more   less 
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Also Known As:
Tlh Leisure Hotel Torquay
Tlh Leisure Torquay
TLH Leisure Resort Torquay, Devon

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