Had my sons 1st birthday party here. Paid for the 2 most expensive package they had available, there was a party next to us which bought the cheaper package and had more than us! i asked to check whether it was right and they didn't get our package but no they didn't.
Seems really petty but didn't have a shoe bucket, when you have 20 children arriving and chucking their shoes everywhere a shoe bucket would be handy! We asked for a shoe bucket and was told that they would ask our party host to get one for us.
The whole 2 hours we were there we did not once see our party host, even though we paid for one. The group next to us had an active party host, coming over to check everything was ok etc.
We asked whether we had one and was told that one would come over soon.
However all that aside it was a brilliant day, the staff were very patient when I was gathering all my family together to sing happy birthday. Been here a few times and my little boy loves it, staff are very friendly, cheap and they sell alcohol!! Even better!!!
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