Stayed for three nights. We booked a double room but were given a twin. This didn't matter though as we pushed the beds together. Our room was very,very small but unlike other reviewers we overlooked the car park so we weren't disturbed by traffic noise! The overall cleanliness of the communal areas were spotless, however the housekeeping of our room left a lot to be desired. The safety cap from a razor was on the steps leading to the bathroom and when we moved the beds the floor hadn't seen a Hoover since the new carpets were laid. This was reported but regrettably nothing was done. The bathroom shelf, the sink, the surfaces in our room and the mugs on the hospitality tray were not cleaned during our stay , which is quite shameful. There was also no door hooks to hang coats and no towel rails. We got soaking wet in a downpour and had nowhere to hang our wet clothes. the bedside cabinet was against the wardrobe so the door couldn't be opened and the lamp couldn't be plugged in as it couldn't reach the power socket !! The room would lend itself better to a single occupancy.
That said, we couldn't fault the staff, the service(apart from the lack of response to the room cleanliness) or the breakfasts. Entertainment was provided on both the Friday and Saturday nights and to say it was first class would be an understatement. It was brilliant. Tips to management would be to include a welcome pack in the rooms with information on the hotel, including breakfast times, emergency contact numbers for doctors etc and info on the surrounding area eg eateries, places to visit, public transport etc. Also defined markings for car parking would be helpful as there was some shoddy parking!! It would also increase the number of cars that could park.
- Official Description (provided by the hotel):
- The beautiful Marquis Hotel was built in the 19th century as a holiday home for the 3rd Marquis of Bute. Around 1920 it was converted into a fine hotel and retains many of the original features a number of sea facing rooms.In 2013 the hotel has undergone a major renovation. The hotel has a private entrance to the Riviera Conference Centre with access to tennis, bowls and 9 hole pitch and putt. ... more less
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- Also Known As:
- Marquis Hotel Torquay, Devon