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“Old fashioned & poor quality”
Review of Marquis Hotel

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Marquis Hotel
Ranked #37 of 85 Hotels in Torquay
Reviewed 1 September 2014

We also stayed in room 301. The hotel's advertises itself as a modern take on a seaside hotel with excellent customer service. We arrived during a loud and very dodgy Elvis impersonator singing whilst a gathering of middle aged women danced around! Despite being on the top floor there was no working lift, so after struggling up several flights of stairs we eventually found our surprisingly small tatty room. Certainly not what we'd seen in the images online. The bed was small with no headboard & cheap polyester quit & pillows. The bathroom was tiny with cracked floor tiles & despite the pipes for a towel radiator, there was nowhere to hang wet towels. The window had no latch so we either baked or had the window open, whilst listening to drunken abusive language drifting in from outside, as the window banged open and shut. The breakfast was ok, nothing special but true to say the staff were friendly. Overpriced & overvalued by the owners....not somewhere we'd stay again.

Stayed: August 2014, travelled as a couple
Thank Surreypg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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260 - 266 of 369 reviews

Reviewed 29 August 2014

Booked for a family of 5, and changed room after 2 nights after request from hotel. It was what all the other review have said, a bit dated but both of the rooms we had were OK. Clean beds, new bathroom, but again nowhere to put your towels. The first room overlooked the main road on the ground floor and was noisy but the second room overlooking the car park was even worse. Not ideal for young children who go to Would expect the bathrooms to become musty after a few weeks as no window or fan. Breakfast was OK, lack of cold meats and cheese, and cereal choice was limited with no sugar free choices. It was basic, but for what we paid was value for money.Would not return as I think there are many other choices in Torquay available at a similar price. No Sky TV in any lounge, no defined kids area, and food and drink options limited.

Room Tip: Ground floor rooms are good for disabled guests, but can be noisy
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  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Papamipaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2014

stayed here for 3 nights in august for our wedding anniversary. After reading the reviews & looking at their website we decided to ring direct to make sure everything was perfect. On arrival we noticed that the lobby area was very dated. we were greated by a very cheerfull young lady who showed us to our room...I can say is that i was shocked, we had booked a superior double room with a sea view, what we got was a very small room with a sea glimpse, a wardrobe with a drawer missing and a musty smell. We went to reception to ask if they had anything else as it was not what we expected. They showed us another room & told us that it was the only other double room bigger than the previous. it was on the main road with traffic noise and a lovely view of the car park. by now i just wanted to go home, our anniversary spoilt. we went back to reception where a different young lady got some keys & showed us several rooms, but again saying that they were smaller than the one we had been offered in the beginning. Room 302 was smaller but We settled for 301 at the top of the hotel. It was huge compared to the others. light & airy but again nothing like the pictures on the internet. There was nowhere to hang towels just 2 pipes sticking out of the ground waiting for ????. stains on curtains, the bed was so hard we slept on the duvet. Our fruit basket consisted of a black banana, rubbery apples & oranges & a few pieces of mango wrapped in clingfilm. not at all appetising. There were stains on the walls & on the duvet cover. They should check the cleaners as under our chest of drawers there was so much dirt, dust, a 5p, a plastic ball and a sweet wrapper. the window didnt shut, we had to lean out & hit it to get it to shut. By now i was so upset i was in tears. After having a chat we decided to stay & make the best of it. The young lady, as well as the rest of the staff were great. Very helpfull & polite. Breakfast if buffet style with plenty of eggs, bacon ect, cereals, fruit, yougurt,toast, tea, coffee ect. The bar was having a change but drinks were average, although it said a jug of pimms £10 we were charged £12 & they had run out of fruit & mint so it was just a jug of pimms. We didnt eat in the resturant as it was a set menu with not much choice. They did show us the new menu which looked good but it didnt start till the friday. the resturant was then shut for 2 nights. The website stated a free cream tea if you booked direct but we didnt get offered it. I told the man on the desk about our radiator leaking & an ironing board that had appeared but when we got back from town the ironing board was still there & although the radiator didnt leak anymore the towel that had been mopping the drips was still in the same place on the floor. The staff had no idea what the internet was offering either. They do seem to be trying but small thing would make a difference. Putting tempory towel hooks up, over door ones dont cost a lot. cleaning propery, comfortable beds, lights in the garden so you can see where you are going at night. It is a shame as this hotel is ideally placed with a short walk to the beach & 10 mins to town. Its a lovely walk along the seafront as well all lit up at night. all in all though due to the fact that our anniversary was ruined, especially as i rang direct to check, i would not recommend this hotel. i have several photos to back up the above. i just hope that they can turn this place around because it has the makings to be a great place.

Room Tip: dont believe the internet. none of the rooms we seen we great.
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  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
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    • Service
5  Thank madbadger21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2014

Stayed here for 2 nights over August Bank Holiday weekend, still needs a lot of work, decor as you walk into the old lounge is very depressing, if I were them I would decorate that area next! Sitting area in the lounge/dining room is ok with comfy sofas overlooking the gardens and down to the sea. We had room 208, I was under the impression the rooms had been refurbished but there wasn't much evidence of this, very old pine furniture, curtain hanging off the rail, very drab, bathroom was ok, staff were all very nice. Breakfast was help yourself buffet, it was ok, the wooden floor in the bar/breakfast area was very sticky on our last morning, could do with a good clean! Don't think we would stay here again, Torquay is not what it used to be sadly!

Room Tip: Don't have a room on the busy road!
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  • Stayed: August 2014, travelled as a couple
    • Location
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2  Thank Deefox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2014

We spent a couple of days at the Marquis the first week in aug after moving out of our regular hotel in torquay of 28 years!. The staff here are second to none in the personal service and attentiveness for the guests and even though we had a little problem with the room it was all sorted quickly and jovially. The breakfast was a good assortment and selection of food and the rooms were definitely up to a good standard. Nice bar area and lounge, good selection of reasonably priced wines and drinks.
However, I cannot recommend enough to anyone the talented young chef who is responsible for the evening meals, to the point that on our second night we cancelled a reservation at a top restaurant in town just so we could eat here again. We can't wait to return to the hotel and especially the evening cuisine.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Stephen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2014

Booked it at the last minute.Found the staff and management very helpfull .You can see the effort that the refurbishment has taken and it is getting there.Rooms clean and tidy and the new bathrooms ample.Food was good plenty of choice at breakfast.The bar area and lounge were inviting,but not very busy even though the hotel was full.Parking was great and only 5 min..to the front and theatre.All in all well worth staying and will stay again.

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank robertomara1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thomas m, Public Relations Manager at Marquis Hotel, responded to this reviewResponded 26 August 2014

Dear robertomara1955

Thank you so much. We are really glad you enjoyed your stay with us. We take all comments seriously as we are always wanting to improve the hotel. Please come back anytime and don't forget to book direct with us to get the best deals.

J.Foster

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Reviewed 23 August 2014

We were camping with our VW T2 with our family, but after some hurricanes and having daily rains we decided to take a hotel / B&B. This place has very friendly staff, is clean in an old building: has charm. Standard (simple) rooms. Good bathrooms. We were very happy after a week camping in rain to land here for 2 days. breakfast is OK.

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Jaapjanboelens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thomas m, Public Relations Manager at Marquis Hotel, responded to this reviewResponded 26 August 2014

Dear Jaapjanboelens

Thank you so much. we are really glad you enjoyed your stay with us. Please remember to book direct with us to get the best deals come back anytime.

J.Foster

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marquis Hotel

Address: Belgrave Road, Torquay TQ2 5HQ, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #37 of 85 Hotels in Torquay
Price Range: £51 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Marquis Hotel 3*
Number of rooms: 44
Official Description (provided by the hotel):
The beautiful Marquis Hotel was built in the 19th century as a holiday home for the 3rd Marquis of Bute. Around 1920 it was converted into a fine hotel and retains many of the original features a number of sea facing rooms.In 2013 the hotel has undergone a major renovation. The hotel has a private entrance to the Riviera Conference Centre with access to tennis, bowls and 9 hole pitch and putt. ... more   less 
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Also Known As:
Marquis Hotel Torquay, Devon

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