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“great location,friendly staff” 5 of 5 bubbles
Review of The Headland Hotel

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The Headland Hotel
Ranked #11 of 89 Hotels in Torquay
Certificate of Excellence
cardiff
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“great location,friendly staff”
5 of 5 bubbles Reviewed 28 September 2011

myself and family members arrived at the hotel to be welcomed by the manager of the hotel toby whom we found to be very helpful the hotel was really lovely, the only dissapointment was the room for which we did complain and in all fairness toby did his best to try and resolve this only to find all rooms were taken however this certainly did not affect our stay it was just some of the rooms needed updating but it was certainly clean and tidy , we were informed that they are currently updating rooms,toby apologised and gave us a complimentary bottle of wine at dinner,we were all so impressed with the quality of food and such friendly service of the restaurant staff especially tom really lovely,entertainment was good,the only other problem was the heating in the hotel which was making us all uncomfortable especially in the dinning room but overall was a really lovely hotel definitely returning next year also we found andy really helpful and friendly, thankyou for making us all welcome.

Room Tip: when requesting room ask for second floor more quiet if possible with a sea view
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  • Stayed September 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lizzieCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Headlandtorquay, General Manager at The Headland Hotel, responded to this review, 30 September 2011
Thank you for your kind comments, and your patience whilst we tried to resolve matters for you. Whilst we were unable to give you an alternative room this time, I am pleased that you all had a lovely stay, and I will pass on your thanks to Thomas and Andy for their friendly service. We look forward to welcoming you all back next year.
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755 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (295)
Date | Rating
  • English first
  • Any
English first
Worcestershire
Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 25 September 2011

We stayed for 3 nights on a special package and also upgraded to a seaview executive room. It was just a fabulous stay. View from room 143 was stunning even when it rained!!
All staff were welcoming and VERY efficient. At one meal a request for decaf coffee was remembered for subsequent meals. Dinner a slick process but as a lot of people eat early you may not get your chosen dessert if you go later. ( missed out on Almond Creme Brulee!)
It was a rare treat to be looked after so well.
Parking is a bit tight and the walk down to the town is quite a steep hill either down the coast path or road. Bus does a £4.70 day ticket which covers a vast area and also the section from hotel to Torquay marina. Lovely walks to the east too. We would return.
Can recommend a visit without hesitation.

Room Tip: 143 great view over Meadfoot bay .. faces east so bright start in the morning.
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  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Crowle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Headlandtorquay, General Manager at The Headland Hotel, responded to this review, 30 September 2011
So pleased that you had a fabulous stay, and that our staff were so attentive. I am sorry that very occasionally we may run out of a particular dessert or dish, but all are home-made, not brought in or frozen - apart from our ice-cream which is a luxury farmhouse dairy variety.
Plans for our parking and access improvements are currently on display in the hotel, pending the planning process and implementation.
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Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 September 2011

We stayed two nights in an executive double sea view room. A small fruit bowl and large bottle of water awaited our arrival along with the usual complimentary tea, coffee and biscuits. This was most welcome as it did tie us over before dinner. The bathroom was a large airy room with window and was tiled floor to ceiling in stylish co-ordinating tiles it housed a modern white suite consisting of bath, corner shower, toilet, sink and matching chair . The bedroom itself was very roomy, plush carpets, new curtains, and a large flat screen tv. Dining was a very efficient affair, the waiters were helpful and friendly, and the food was delicious with a varied menu. You do need to be fairly fit to manage all the stairs and the hills for as it name implies, this hotel is at the top of a steep hill.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lucy123_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Headlandtorquay, General Manager at The Headland Hotel, responded to this review, 30 September 2011
We are delighted to hear you enjoyed your stay with us so much, and thank you for your very positive comments. Like Rome, Torquay is built on seven hills, but our complimentary taxi service will eliminate some of the gradients for our guests.
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London
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 8 September 2011

Stayed here in July for a week. It's a fantastic location and the hotel looks great. It's dog friendly and we had a superb time.

  • Stayed July 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank natskov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Headlandtorquay, General Manager at The Headland Hotel, responded to this review, 26 September 2011
Thank you for your favourable review, but I must point out that we can only accept guide and other assistance dogs. As such I feel you may be confusing us with another establishment in another fantastic location.
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London, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 3 September 2011

we booked this hotel last minuite,and we were not diappointed,on arrival Toby showed us around,and were very impressed with the rooms he showed us...unfortunetly ours wasnt one of them,but ours was clean and comfortable,we were warned it wasnt a very quiet room,and he wasnt far wrong,we were directly under the restaurant,so come 6.30am we were awake,hasnt put us of a return to this very well run hotel....one thing I will say is...do not stay when there is a Wedding Party on,as a certain member of staff was very unhelpful,and didnt seem to want to anything for us...because of the "Wedding Party",We had a running with the same member of staff one evening when we requested a coffee,he was again unhelpful....I did bring it to the attention of a receptionist that evening....and he brought the coffee...shouldnt have had to do that though...never mind we will be back!!! Thankyou Toby for being attentive and very helpful...see you soon!

  • Stayed August 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AndreaandBrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Headlandtorquay, General Manager at The Headland Hotel, responded to this review, 5 September 2011
It is good to hear that you enjoyed your recent stay with us. It was a pleasure to show you around and although your preferred rooms were not available at short notice, we look forward to welcoming you back in one of our executive rooms next time. I was dismayed to hear of your bad experience with one of our staff, and I have interviewed the person responsible who is extremely remorseful. Please accept my apologies as well, along with the assurance that we stress to our personnel the importance of treating all our guests as VIP's. I am confident you will not have a recurrence when you return to us, and I thank you for your feedback and kind comments.
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derby
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 29 August 2011

Have been coming to the this hotel, for the last 5years, the food and service in the restaurant is superb,waiters and waitresses could'nt be more helpful, however, still like the table cloths, as feel these fit in with the 'Grand Decor' of the Headland, instead of the new place matts.The staff are always attentive, Toby always on hand, being a good manager, Charles and Andy are both great assets, as always happy to help, and keep the bar areas clean and tidy,
Evening entertainment is varied, something will usually appeal to all, unless you're a grump!
We always have the same executive room, having wonderful sea view, but have also looked in the club rooms, and these appear comfortable.
Its also nice to see the improvements, which are continually being made to restore this lovely building, which has so much history.
Have only just got back home, and already counting the days to next year.
Dave and Liz

Room Tip: Rooms on the top floor have views
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  • Stayed August 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DerbyLiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Headlandtorquay, General Manager at The Headland Hotel, responded to this review, 2 September 2011
It was lovely to see you both again, and we thank you for your feedback. Good to get your views on the improvements we are constantly making. As you will appreciate we are trying to get that balance between a classical and a contemporary feel, and changing to glass tables with mats from white cloths may meet some resistance, which we will of course take on board. Our personnel are part of our success story, and we all look forward to your return next year, best wishes unti then.
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burton latimer
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 August 2011

had a great time at this hotel,i changed my room when first got there,(single rooms can be a bit small),but was happy with second room choice. the girls on reception very helpfull and friendly,the food was great as were the staff in dining room,the only downside was the weather!!!,would deff go back and recomend this hotel. the only downside if you was elderly would be the steep hills to the beach and harbour(easy 2 get down to both and not that far but a bugger to get back up to the hotel after a few beers!!!,but the local taxis dont charge much)

Room Tip: first room (118) was small and had dreadfull view but then moved to 127 and was more than happy
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  • Stayed August 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lee p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Headlandtorquay, General Manager at The Headland Hotel, responded to this review, 2 September 2011
Thank you for your useful feedback and complimentary comments. We hope the weather is good on your next visit to us, and we look forward to it.
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Additional Information about The Headland Hotel

Property: The Headland Hotel
Address: Daddyhole Road, Torquay TQ1 2EF, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Torquay
#24 Family Hotel in Torquay
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Headland Hotel 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Headland Hotel Torquay
The Headland Hotel Torquay, Devon

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