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“Weekend break”
Review of The Headland Hotel

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The Headland Hotel
Ranked #12 of 85 Hotels in Torquay
Certificate of Excellence
Reviewed 14 May 2014

We have just had a lovely weekend at this superb hotel. We were made to feel welcome right from the start. The Manager came to welcome and also came to wish us a safe journey on our departure. The staff were all very helpful. The food and service was exceptional and really made the holiday. The hotel itself and grounds are beautiful. Although our room was adequate we wish we had asked for a front room but to be fair we needed a family room and maybe the front rooms are doubles. Also our son was in a small single room in the basement under the kitchen or dining room and at times this was noisy. We would definitely recommend this hotel and hope to go there again.

Room Tip: I didn't see other rooms but was told those overlooking gardens and sea were good
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  • Stayed: May 2014, travelled with family
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Thank Hazel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark_Lockwood-Lee, General Manager at The Headland Hotel, responded to this reviewResponded 23 June 2014

It is lovely of you to take the time to write your comments about your recent stay at The Headland and I and very pleased to hear that you enjoyed the break. We do pride ourselves on the food and service and it is good to hear that this helped to make your holiday.

When you are looking at booking with us again please mention the requests for your rooms as we do have family rooms on the front of the hotel.

We look forward to welcoming you back in the near future.

Kindest Regards

Mark Lockwood-Lee
General Manager

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600 - 606 of 954 reviews

Reviewed 12 May 2014

have just spent awonderful w/e at the headland have stayed at the palace befor and the only thing seperating them is the gym and spa facilitys at the palace .could not fault the staff the service food basicly nothing we would be happy to return at any time hopfully very soon
lyn mac thanks again for a great w/e

  • Stayed: May 2014, travelled as a couple
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1  Thank maurice400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark_Lockwood-Lee, General Manager at The Headland Hotel, responded to this reviewResponded 23 June 2014

Thank you for taking the time to write this lovely review. I am glad to hear that you enjoyed your stay with us and all of our guests are free to use the facilities at our sister hotel in Paignton, The Palace hotel. We look forward to welcoming you back for another stay with us.

Warm Regards

Mark Lockwood-Lee
General Manager

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Reviewed 12 May 2014

I am writing this reveiw on behalf of my Mother in Law and a Friend who can't speak English.
They had a three night stay ,and were not disapponited ,food was great and staff were very helpfull .
Myself and my wife have stayed at the Headland on more than one occasion and would reccomend a stay here.
So from my Mum in Law thanks for a Great Stay

  • Stayed: May 2014, travelled with friends
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Thank demma09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark_Lockwood-Lee, General Manager at The Headland Hotel, responded to this reviewResponded 19 June 2014

I am very happy to hear that your mother in law and her friend enjoyed their stay with us. We hope to see both yourself and your wife as well as your mother in law again at the hotel.

Kindest Regards

Mark Lockwood-Lee
General Manager

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Reviewed 11 May 2014

We visited the Headland hotel for a long weekend with a small group of friends. The Staff and the Food was very good as was our waiter. We hope to return later in the year, would like to go for a sea view room next time as the views were amazing. A*

  • Stayed: April 2014, travelled as a couple
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Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark_Lockwood-Lee, General Manager at The Headland Hotel, responded to this reviewResponded 19 June 2014

It’s really nice to hear that you enjoyed your long weekend with us at the Headland and we hope to see you again later in the year.

Kind Regards

Mark Lockwood-Lee
General Manager

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Reviewed 11 May 2014

We have stayed at this hotel previously and we were not disappointed this time. The waiter we had for four of the five days KRYSTOPH was so attentive to the guests needs he could not be faulted however the same could not be said about the waiter who was the relief on his day off. We were first down to breakfast and after twenty minutes I was prepared to get up and walk out. The meals were second to none there was a wide and varied choice both at breakfast and evening dinner.
The choice of a six course evening meal was more than we could manage.
There was a choice of salads and cold meats or a jacket potato if the mail meal was not acceptable.
The room that we had was 134 this was the same room that we had previously .This room has a large bay window that over looks the sea and the gardens in the window is a table and two comfortable chairs where one can sit and watch television on wet and windy days.
On the evenings of every night there is varied entertainment that is in a large lounge that has a varied stocked bar.
My husband and I can not wait to return to this hotel that is extremely clean and well staffed.
My only comment on the down side that after speaking to the manager who was extremely understand about my complaint and assured me that the issue was being rectified was the one receptionist who was on in the evening that had an extreme attitude problem. However when this problem is sorted and the waiter that was disinterested has done some shadowing of KRYSTOPHS I will not hesitate to give this wonderful hotel a five stars that I gave it before. Two minor moans did not spoil a wonderful experience. This hotel was once a Russian home of some of the gentry. Superb hotel worth every penny of the cost.

Room Tip: If possible ask for room number 134.
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  • Stayed: May 2014, travelled with friends
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Thank patprice3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2014

Just returned from a weekend at the Headland with a group of 34 people of all ages. I cannot praise the Hotel and Staff enough there were fantastic sea views from most of the Bedrooms,
the Food was excellent and certainly lived up to the AA Rosette it has just been awarded.

The Hotel was extremely clean throughout and nothing was too much trouble for any of the Staff
the entertainment provided each night was a very high standard, especially on the last night when Jilly and Katie really finished the Weekend off in great style.

I am looking forward to my next visit already !!!

  • Stayed: May 2014, travelled with friends
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1  Thank MikeHalesowen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark_Lockwood-Lee, General Manager at The Headland Hotel, responded to this reviewResponded 19 June 2014

Thank you very much for your kind words about the hotel, staff and food were all up to expectations. I am also very glad that you enjoyed our nightly entertainment at the hotel. We look forward to welcoming you and the rest of your party back to us next year.

Kindest Regards

Mark Lockwood-Lee
General Manager

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Reviewed 6 May 2014

We have just returned from a Bank Holiday weekend stay at this hotel. Overall it was a very pleasant experience and we are looking forward to staying there again when we are in the area. On the plus side the housekeeping, catering and staff were all excellent with a six course dinner in the evenings seemingly standard. The wines and beers were good and reasonably priced. On the minus side it is starting to look its age and the bedrooms need updating. There are no fridges or complimentary bottled water provided. The bathroom we had was so out of date albeit still clean and functional. There is evidence of the rooms being re-furbished slowly! We had an issue with the drinks measures from the bar but when I queried the problem it was soon sorted out. I would recommend this hotel on the basis of my comments here.

Room Tip: Ask for a see view when booking, it looks out over the bay.
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  • Stayed: May 2014, travelled with friends
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1  Thank RobertandBarbara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark_Lockwood-Lee, General Manager at The Headland Hotel, responded to this reviewResponded 19 June 2014

I would like to thank you for taking the time to write a review of our hotel. I have passed your nice comments onto the staff members in the restaurant and housekeeping teams. The hotel is constantly having rooms refurbished and has recently gone from an 80% to 83% rating with the AA to reflect the work going on in both the public areas and bedrooms.
We look forward to welcoming you back to the Headland to see more of the work carried out.

Kind Regards

Mark Lockwood-Lee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Headland Hotel

Address: Daddyhole Road, Torquay TQ1 2EF, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Torquay
#15 Family Hotel in Torquay
Price Range: £55 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Headland Hotel 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Headland Hotel Torquay
The Headland Hotel Torquay, Devon

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