Firstly, the Reception Desk is, unfortunately, up steps and as there were no notices to tell prospective guests that fact we had to climb these to see if we were in the right place before lugging in our bags. Altogether there was a lack of posters and instructions, for instance: What time were the meals? What was the entertainment that evening? Where was the dining room?
There was no indication of the fact that there was another small car park to the south of the building. This would have been a great help as the main car park was often full.
The menu for the evening meal was limited. We had the fish and chips, but found we could get better chips and equally good fish down the road. The fruit salad was 50% apple with no strawberrys, cherries, raspberries or banana. Service was good and quick. The breakfast menu was good (the soft boiled eggs really were soft!). The service was excellent.
The door handles to the bedroom and bathroom were loose in their mountings, a small thing perhaps but an indication of sloppy maintenance. The bedroom was small but a very high ceiling made it feel big. We could not raise the lower part of the sash window. The bathroom could do with attention as the floor tiles were cracked and loose, there were holes drilled in the walls that had not been filled, the cistern top was cracked, the basin trap was missing (woe betide you if you drop rings or hearing aids in the basin), the tap assembly was loose as was the toilet seat, and the seat itself would not stay up on its own. There was not enough shelving to hold one’s toilet things, but this is a common fault in most hotels. One only had to look hard at the toilet roll holder for the spindle to come out and drop the roll on the floor!
I reported the failing bathroom light to reception. I had to go personally as the telephone would not work with 0. The receptionist flattered this old man by calling me “my lovely” all the time!! The bathroom light recovered, so it was an intermittent fault.
I’ll draw a veil over the so-called entertainment. It was obviously all pop stuff, which is not our scene and after staying a few minutes on two occasions we departed discretely. The third night was by G. and T. and I had to ask what that was, much to the receptionist’s amazement! Apparently they were “singers”. Exit two oldies!
- Official Description (provided by the hotel):
- John Burton-Race, Restaurant with Rooms is perfectly situated to enjoy Devon's beautiful coastline, stunning beaches and local attractions. Fine dining in our new restaurant headed by 2 Michelin starred Chef John Burton-Race, we offer creativity, creative menus and service excellence. ... more less
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- Also Known As:
- Torquay Grosvenor Hotel
- Torquay Hotel Grosvenor
- Grosvenor Hotel Torquay
- John Burton-Race Restaurant & Rooms Torquay, Devon