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“Great”

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Grosvenor Hotel Torquay
Ranked #20 of 86 Hotels in Torquay
Certificate of Excellence
Reviewed 15 April 2013 via mobile

Like seemingly everyone else, we stayed because we loved the show. The room was dated, but very comfy and clean. Bit of a funny smell in the room and the corridor outside, but didn't spoil the stay in the slightest. The service was fantastic from all members of staff. In particular a mention has to go to the lads at breakfast who were fantastic and really gave an impression of high standards. The Inn restaurant was lovely, and should be a main selling point for the hotel.
Update the decor, paint the outside and generally modernise, but keep it affordable, and you'll be on to a winner!

  • Stayed: April 2013
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1  Thank Zahc01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca S, General Manager at Grosvenor Hotel Torquay, responded to this reviewResponded 11 May 2013

Thank you for your kind review. Our plan is exactly as you have said. We are aiming to be a 3* by the end of the year, but we will be affordable and fun orientated. The hotel has so much potential, and we are going to make the most of it. We are currently renovating rooms, one by one. The outside will be getting painted over the next two months. The staff here are amazing and truly working hard to make sure the customer leaves with a lasting good impression of the hotel. I hope to see you again in the near future so you can see the renovations we have made and are currently doing to the hotel.

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897 - 903 of 1,150 reviews

Reviewed 15 April 2013

Like most of your guests, I'm a big fan of the show and knew the staff had mostly left but decided to stay overnight anyway. From the word go it was great, staff were fantastic and it is clear that the new manager Rebecca is doing a great job of leading her team and it can't be easy following in Mark's footsteps but we would love to know what Mark and Allison are doing these days. Back to the present, the staff are great, room was above average and Rebecca deserves a raise. Bravo!!!
Oh, I was also hoping to order the premium sausage and the opportunity to sit in the specially allocated area for breakfast but alas the new owners have discontinued Mark's brilliant idea of attracting a higher class of clientele, just classic, we'll be back and hopefully so will the sausage!!!

  • Stayed: February 2013, travelled solo
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Thank zharara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca S, General Manager at Grosvenor Hotel Torquay, responded to this reviewResponded 11 May 2013

Many thanks for your kind review. I cannot take all the credit, as my team have been a real asset to me. They are working very hard to give brilliant customer service, along with in putting in ideas to move the hotel forward. We will be bringing back an option to have a premium breakfast, as we do feel that this is a great idea. We will also ensure that our guests can enjoy this extra without having to sit in special seats..
We can’t wait for you to come back and visit the hotel to see the renovations we are making. I hope you will choose to stay in one of our Premier Plus rooms that have had full refurbishments. Again thank you and we look forward to seeing you.

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Reviewed 15 April 2013

We stayed at this hotel for 1 night after watching the TV series.
When we got to the Hotel I noticed that the outside was quite shabby
Stayed in room 41,It was very warm and comfortable but a bit dated and the room and bathroom were in need of a makeover, also the toilet would not flush properly and it was quite noisy with the constant traffic outside making it a bit difficult to sleep but it was not an unpleasant room.
The only other thing was the indoor swimming pool and changing rooms which were awful with bits of rotten wood hanging off the bottom of the doors and the pool was not very clean so we decided to give it the swimming a miss.
We ate at the inn and the food was lovely and the breakfast in the morning was also fantastic. the waiter who served us was very cheerful and nothing was too much trouble for him.
All in all the Hotel was excellent value for money and we would come back again, maybe just not to this particular room.

  • Stayed: April 2013, travelled with family
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Thank Joce1yne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca S, General Manager at Grosvenor Hotel Torquay, responded to this reviewResponded 11 May 2013

Thank you for your review. We are currently renovating the hotel. We have made a start on the bedrooms which is still on going. We are decorating room by room so that we do not disturb in house guests whilst the process is happening. We are also painting the outside of the hotel which is due to start in the next 2 months. We are hoping to be at a 3* standard by the end of the year. We have made huge improvements over the last 6 months in our food standards and our customer service. Again thank you for your review and we look forward to welcoming you back to The Grosvenor Hotel.

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Reviewed 14 April 2013

I booked this as a birthday surprise for my husband as he loved the show. We arrived to a warm welcome and we went up to our room. Once we got over the shock of the decor we began to soak up the reason we went there. Okay the room really needs a makeover and the showers need to be electric but the atmosphere was great. The service of all staff was second to none - the food in both the hotel restaurant and the Inn next door was beautiful. We will be planning another trip - hopefully this time the sun will be shining.

Room Tip: we stayed in room 11 - the road was noisy but it didn't stop us sleeping. It was very spacious a...
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  • Stayed: April 2013, travelled as a couple
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Thank Lenipenny
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Rebecca S, General Manager at Grosvenor Hotel Torquay, responded to this reviewResponded 15 April 2013

Thank you for your lovely comments. I am glad you and your partner enjoyed your stay with us, and that he had a great birthday. We are currently in the process of decorating the rooms and hope to have them all completed by the end of the year. We look forward to welcoming you back to the hotel, when the sun is shining, the outside pool and bar will be open with lots of fun, games and activities going on.

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Reviewed 10 April 2013

The hotel needs decorating, but it is very clean, the staff were polite and very helpful. The food was delicious. The room we had was clean and was warm, comfortable and quiet. Value for money--can only be described as excellent.

Room Tip: It does need decorating but I have no doubt this will be seen to in the near future. When we were th...
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  • Stayed: March 2013, travelled as a couple
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Thank tymblwr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca S, General Manager at Grosvenor Hotel Torquay, responded to this reviewResponded 11 April 2013

Thank you for your kind review. We are currently in the process of decorating the hotel, and look forward to welcoming you back in the future.

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Reviewed 10 April 2013

Room shabby ,Bed uncomfortable, Bathroom a disgrace wallpaper yes wallpaper hanging off the bathroom wall & a loo that would not flush and a not very clean mouldy shower.The breakfast was lovely more so because as we finished it we left. Barbara D

Room Tip: go to another hotel
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  • Stayed: April 2013, travelled as a couple
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Thank BARBARAD854
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca S, General Manager at Grosvenor Hotel Torquay, responded to this reviewResponded 11 April 2013

I am sorry to read that you did not enjoy your stay, The Richardson Group purchased the hotel in October and we are currently renovating the building. We hope for the hotel to be at a 3* standard later this year.
Whilst we are working on this, we do ensure to give a 4* service to all our customers along with high standards on our food.
I do hope you will come back to The Grosvenor later in the year to see the massive improvements in renovations that we are currently doing.

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Reviewed 10 April 2013

Have just returned from a 2 night stay at the hotel and had a fab time. We stayed in room 2,which was amazing- beautifully decorated and well worth the money. In all honesty we only went, like many others because the hotel was on TV, however would definately recommend to others. The staff in the restaurants were friendly and always made us feel welcome. The grosvenor inn was a great place to eat and a great asset to the hotel. We have already discussed maybe returning in the summer.

Room Tip: Pay a little extra for the newly refurbished rooms - well worth it!
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  • Stayed: April 2013, travelled as a couple
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Thank Carlae209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca S, General Manager at Grosvenor Hotel Torquay, responded to this reviewResponded 11 April 2013

Thank you for your lovely review. We are currently refurbishing the bedrooms as you have said. Room 2 is a beautiful room.
The Inn re- opened in February, which is our steak and fish restaurant. Tom, the manager has been working very hard to ensure the restaurant has excellent service and food.
I look forward to hopefully seeing you in the summer, when our pool bar will be open.
Torquay is a beautiful location especially when the sun is shining.

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Additional Information about Grosvenor Hotel Torquay

Address: Belgrave Road, Torquay TQ2 5HG, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#9 On the Beach Hotel in Torquay
#33 Romantic Hotel in Torquay
Price Range: £65 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grosvenor Hotel Torquay 3*
Number of rooms: 47
Official Description (provided by the hotel):
The Richardson Grosvenor is perfectly situated to enjoy Devon's beautiful coastline, stunning beaches and local attractions. Fine dining our new restaurant headed by 2 Michelin starred Chef John Burton-Race, the Richardson Grosvenor offers diversity and quality in one neat package. ... more   less 
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Also Known As:
Torquay Grosvenor Hotel
Torquay Hotel Grosvenor
Grosvenor Hotel Torquay Devon

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