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“"A good short break"”

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Grosvenor Hotel Torquay
Ranked #21 of 87 Hotels in Torquay
Certificate of Excellence
Faversham
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“"A good short break"”
Reviewed 10 October 2013

My wife and I stayed for 2 nights, and I have to say "what an enjoyable stay ",. From the start we were given a warm welcome by Rachel at reception, who gave us all the information we needed for our stay. Our room was a 'Standard Double' which was a little small and in desparate need of refurbishment especially the bathroom which had frosted glass and net curtain but no blind and overlooked the main road so at night with the light on, well you know.
Anyway I metioned this to Rachel and she said she would see about moving us but we declined as it was only a 2 night stay.We had our first nights meal in and we agreed that it was a very good meal and young Fabio was very attentive.Wine and beer prices are very reasonable for a hotel. Will go there again and the refurbishment programme should be completed and a blind in the bathroom of room 8.Well done to all the staff.

Room Tip: road side rooms noisey and ask for one that has been refurbed
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  • Stayed October 2013, travelled as a couple
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Helpful?
1 Thank Raymond E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ddarylb, Manager at Grosvenor Hotel Torquay, responded to this review, 11 October 2013
Dear sir.Many thanks for your lovely comments regarding your stay here with us at the Grosvenor for 2 nights in the week just gone.I was extremely pleased to read that our Head Receptionist Rachel looked after you so well from your arrival and with your query during your stay.The reception girls receive so many pleasant comments regarding their helpless that it is pleasing to read that the head of the team is recognised too.I was also pleased to read that you found the dining an enjoyable experience and that Fabio with his amiable manner was also part of your enjoyment during your stay The team work extremely well together and i am proud of all of them in providing a level of service that is recognised as friendly but not intrusive. We value all comments and in an industry that can be difficult sometimes to please we are extremely pleased that we left you with a memorable impression. Thank you once again .Daryl and the team.
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (332)
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English first
Barnsley
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 October 2013 via mobile

Stayed at Grosvenor September 2013 found hotel very clean food was first class and staff went the extra mile to make it a wonderfull holiday staff allways smiling ,even though remedial works were going on this caused minimal disruption ,I look for forward to visiting this hotel again Mr/Mrs D Smith

  • Stayed September 2013
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Helpful?
1 Thank david s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ddarylb, Manager at Grosvenor Hotel Torquay, responded to this review, 11 October 2013
Dear sir. Many thanks for your lovely comments regarding your stay here with us at the Grosvenor.I was extremely pleased to read that you enjoyed the food and the ambience of the hotel during your visit and you Will be pleased to know that the remedial work is all but complete internally and the swagging of the conservatory ceiling is now complete and looks and feels beautiful.When you come down next time you Will be able to try the new Full English Breakfast we are introducing to fill everyone up with in the morning .Many thanks once again.Daryl and his team.
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Rugby, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 October 2013

We had one night at this hotel last week (25/9/13) and had an average time but very good experience in the restaurant. The food was excellent but even better the service from Yasmin was just fantastic even though she was under pressure the whole evening.

This made our stay change from average to very good.

I hope you look after this young lady.

  • Stayed September 2013, travelled on business
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Helpful?
1 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ddarylb, General Manager at Grosvenor Hotel Torquay, responded to this review, 4 October 2013
Dear sir . Many thanks for your kind comments in reference to your one night stay here at the hotel. I was pleased you found the food to your liking and that on this particular evening you found your hostess Yasmin to be efficient and friendlynand that she exceeded your expectation. We strive in our customer service to make all our guests to feel welcoe and part of our own little "family" and Yasmin is one of our many assets we have in our team but i have thanked her personnaly for her efforts that you have notably recognised. We are a small team and your valued comments go a long way to keeping our true focus on you our guest. We look forward to welcoming you back in the not too distant future .Many thanks once again Daryl and his team.
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Almeria, Spain
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 October 2013

My husband and I stayed at the hotel and were made very welcome from day one rooms were very clean all the staff very efficient in every way especially Farrah Jenna and Jade all of whom shared our personnel joy of being there.Darral the manager was very efficent and treated each guest equally and with friendship.We had to extend our stay that was delt with out any problems and we were up graded to a two bed room large bathroom with no extra charge.All in all very enjoyable stay there and would definatley return and we wish them luck with the refurb Thank you. Regards John and Barbara Blackmore.

  • Stayed September 2013, travelled with family
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Helpful?
2 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ddarylb, General Manager at Grosvenor Hotel Torquay, responded to this review, 4 October 2013
Dear sir . well thank you very much for your lovely comments and i was pleased to read that all was to your satisfaction during your stay. I take a very hands on approach and thank you for the sincere reference to your my efforts. Without my staff we cannot achieve the satisfaction of our guests and it is you the customet we come to work to enjoy and spoil. I was of course pleased to read of the other members of the team who exceeded your expectation and we look forward to your return. Daryl and the team .
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Edinburgh
Level 4 Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 29 September 2013

The hotel was clean and very comfortable and the food good and at reasonable prices. The bedroom was of a good size as was the bathroom. The staff were all very hard working and efficient, especially Yasmin and Farrah - nothing was too much trouble for any of them

  • Stayed September 2013, travelled solo
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Helpful?
1 Thank BlakeyEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ddarylb, General Manager at Grosvenor Hotel Torquay, responded to this review, 1 October 2013
Thank you for the kind words in reference to your stay here at the Grosvenor, you recognised two of my lovely team in particular Farrah and Yasmin who obviously exceeded your expectation and they are a true asset to the hotel along with the other unsung team members.
I was pleased to read that all was enjoyable and we are working very hard on the continual updating of the facilities and we will welcome your return to update you, best wishes and thank you, Daryl and the team.
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Sheffield, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 September 2013

My wife and I had a pleasant time at the Grosvenor . Our room was quite nice and the breakfast
good. All in all a nice experience. The location is handy but we did have a few problems parking the car which caused us some inconvenience however I would stay there again

  • Stayed August 2013, travelled as a couple
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Helpful?
2 Thank 2tiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ddarylb, General Manager at Grosvenor Hotel Torquay, responded to this review, 28 September 2013
Dear Sir, thank you for your kind comments regarding your stay here at the Grosvenor and I was pleased to read that you had a nice time. The parking is also available at the rear of the hotel and the side of the hotel but we need some signage to confirm this so our apologies.
I was pleased to read that you enjoyed your breakfast as we are planning to improve the quality imminently to provide some more choices to fill you up even more.
The Grosvenor staff and myself look forward to welcoming you back at the next opportunity and once again, thank you very much.
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Luton
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 September 2013 via mobile

After seeing the TV show we just had to go. The hotel is under refurbishment, however this didn't impact on our stay. The hotel is a very large building and is exactly the same as the show portrays it to be. It will be lovely when complete, but in the meantime the staff make up for the shabby appearances in some areas. The service is great and Fabio, with his eye for detail, is definately a star of the future. We were made to feel very welcome and the children were too, which was a breath of fresh air. We stayed there for three nights with my parents and even their dog 'Donkey Friend Styles' was no trouble for the team.

Overall a flash back to the show which didn't disappoint and a fantastic weekend away with the family! Mark Jenkins is the modern day Basil Fawlty, a legend, and it would have been great if he were there, however I'm sure the hotel is heading in the right direction!

  • Stayed September 2013
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
4 Thank JamieDraycott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ddarylb, General Manager at Grosvenor Hotel Torquay, responded to this review, 4 October 2013
Thank you for your lovely comments in reference to your stay over three days with us during september. Mark Jenkins was a true legend to the programme it portrayed and the team now left on show are a credit to the true meaning of hospitality in every sense. The show must go on and we are pleased to be part of the Grosvenors new found success. we look forfard to you return. Daryl and the team .
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Additional Information about Grosvenor Hotel Torquay

Property: Grosvenor Hotel Torquay
Address: Belgrave Road, Torquay TQ2 5HG, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#9 On the Beach Hotel in Torquay
#33 Romantic Hotel in Torquay
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Grosvenor Hotel Torquay 3*
Number of rooms: 47
Official Description (provided by the hotel):
The Richardson Grosvenor is perfectly situated to enjoy Devon's beautiful coastline, stunning beaches and local attractions. Fine dining our new restaurant headed by 2 Michelin starred Chef John Burton-Race, the Richardson Grosvenor offers diversity and quality in one neat package. ... more   less 
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Also Known As:
Torquay Grosvenor Hotel
Torquay Hotel Grosvenor
Grosvenor Hotel Torquay Devon

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