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“Great weekend!”

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Grosvenor Hotel Torquay
Ranked #21 of 88 Hotels in Torquay
Ramsgate, United Kingdom
1 review
“Great weekend!”
Reviewed 22 April 2014

My wife and I stayed at The Grosvenor for my wife's 50th birthday weekend,and we are glad we did.
The minute we walked in we was greeted with a smile and that set the tone for all the staff over our stay,nothing was too much trouble.
We stayed fairly early into the season,however,the entertainment that was there was very good indeed. The atmosphere in the bar was great,and we had a great time.
Our room was lovely and had everything we needed and was very clean and was kept that way,thanks.
The location of the hotel was perfect,within minutes walking distance of the sea.
The new 'Keith's Diner' serves lovely food with a great american feel,good portions too,for a reasonable price.
All in all a great hotel,wonderful staff and we would highly recommend visiting.
Many thanks for a memorable stay.

  • Stayed April 2014, travelled as a couple
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Helpful?
Thank Dale D D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ops M, Manager at Grosvenor Hotel Torquay, responded to this review, 17 May 2014
Dear Dale D D,

Thank you so much for your review regarding your recent stay here with us.

I am so pleased to read that you both had such a wonderful time and for such a special occasion too! Keith's Diner is a new addition to the Richardson Group's portfolio and has been extremely well received, so I am delighted that you too enjoyed the 'Diner experience'

We are always striving to ensure that guest's have a fantastic time and I do look forward to welcoming you on your next visit to us.

Kind Regards
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Rating summary
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Traveller tips help you choose the right room.   Room tips (323)
Date | Rating
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English first
Bournemouth, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 April 2014

The grosvenour was a first choice when choosing a hotel to stay in due to watching a programme about it and hearing that it had a new owner and was doing extremely well. The staff are just lovely! They go above and beyond for their guests and are always very welcomng caring. The hotel room itself was immaculate and extremely clean. I was very surprised at how light the room was and airy. The view from the room was perfect as we could see the sea from it easily and loved looking at the surroundings. The bar was lovely and entertainment was very good as helped lighten the mood. Was a lovely place to catch up with a friend who also decided to stay at the grosvenour due to the very reasonable and cheap prices for easter weekend. The night porter was very jelpful and served us at the bar when the bar staff had gone. The hotel throughout is very clean and well kept. Breakfast was very lovely and staff were all so welcoming and caring. Staff allowed you to get sat down and get yours a drink nefore asking what hot breakfast you wanted. I had a full english breakfast which was lovely as had a bit of everything and tasted lovely only apart from the sausages which seemed not a fresh as the rest but this didn't make any difference to the lovely service and quality of the hotel. I'm really looking forward to anotjer stay very soon.

Room Tip: We were ment to have a standard double room but were given the optional to upgrade for £10 which we...
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  • Stayed April 2014, travelled as a couple
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Helpful?
Thank Bethany F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ops M, Manager at Grosvenor Hotel Torquay, responded to this review, 16 May 2014
Dear Bethany,

Thank you so much for taking the time to give us such a wonderful review. I am so pleased that you had a lovely stay and that the staff made it even more special for you.

We have spent a great deal of time modernising the hotel rooms and am pleased that you commented so positively about them.

I have passed on your great feedback to all the team and I do hope that you will be visiting us again soon!

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridgwater, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 April 2014

Really good location close to shops, town centre and the train station. Room was good and a decent size however got hot and when we opened the window it smelt of chip fat and had a large extractor fan that made a lot of noise. When booking we were told there would be evening entertainment however, due to lack of bookings in the hotel they didn't book one as it would have cost too much for a small amount of people. This is fair enough however, we shouldn't have been told there was. The indoor was good however, we had to get out when there was a swimming lesson and in the hot tub there was spiders around it on the walls so I didn't bother. All staff were very friendly and breakfast was really nice.

  • Stayed November 2013, travelled as a couple
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Helpful?
1 Thank nisha5678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ops M, Manager at Grosvenor Hotel Torquay, responded to this review, 16 May 2014
Dear nisha5678,

Thank you so much for taking the time to review our hotel.

I am sorry to hear that you had a couple of issues whilst staying with us. Unfortunately, during low season, we are unable to have live entertainment, but we do offer bar games for guests who prefer to stay in the lounge throughout the evening.

Our indoor leisure facilities are thoroughly daily and are regularly checked throughout the day by the Manager on Duty. I can only apologise if there was an insect close to the hot tub.

Unfortunately in the hotel, we do not have any form of air conditioning, but we do try to keep all areas at an acceptable temperature for all of our guests and apologise if it was a little too warm for you. I will be closely monitoring this, so thank you for bringing this to my attention.

We do look forward to seeing you again on your next visit to us.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kidderminster, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 April 2014

My daughter and I enjoyed our stay very much. The staff were exceptionally pleasing, room very pleasant, food great and outdoor pool fantastic. Was amazing value for money and we will certainly be visiting again very soon!

  • Stayed April 2014
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Helpful?
2 Thank Christinesadventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ops M, Manager at Grosvenor Hotel Torquay, responded to this review, 16 May 2014
Dear Christinesadventures,

Thank you so much for taking the time to give us a positive review.

I am so please that you had a wonderful time and that the staff gave you their good service. Positive feedback is always t
lovely to receive and I have passed on your comments.

We all look forward to seeing you here again very soon.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 April 2014

We stayed because we had seen the TV program and I must say it is nothing like that now. The hotel has started the process of refurbishing, the bar and restaurant has been done to a very high standard, modern and stylish, the rooms are large and well thought out and the beds are a dream sleep.
The staff are attentive, friendly and provide the best service I have seen, Lucy took time in her busy day to chat, the reception staff we're fantastic and the bar and restaurant staff just couldn't do enough for us.
The restaurant manager although new certainly knows how to provide a client based service where nothing was too much trouble, I was extremely impressed with him and how focused he was in making this restaurant the best it could be.
I stayed quite recently in the Grosvenor's sister hotel the Grand and I must say I preferred the Grosvenor hands down it certainly deserves a 4* rating I have no doubt.
A couple of very small points to make and I am being picky the shower in our room was not good as it had very low water pressure and given the standard of furniture and décor I believe spending a little more on a decent shower would be well worth the expense and if I was the hotel management I would refurbish the reception as priority as first impressions count and if I hadn't been so intrigued I may have walked back out of the hotel without seeing the rest.. One last point is the ironing board we were given was like ironing on a down hill skiing slope, they need checking and replacing.

  • Stayed April 2014, travelled with family
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Helpful?
Thank Jenniferjanefuller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ops M, Manager at Grosvenor Hotel Torquay, responded to this review, 16 May 2014
Dear Mrs. Fuller,

Thank you so much for taking the time to give us such a lovely review. It is fantastic to hear that you had a good experience with us! I try to meet with as many guests as I can to personally get their feedback and ensure their stay with us is a good one.

I take you feedback regarding water pressure, ironing board and both these issues are in the process of being addressed - as is the makeover of our tired reception area.

Hopefully, when you return, you will see even more changes and improvements!

Kind Regards
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essex
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 April 2014

we love it here ,the staff are fantastic nothing is too much trouble for any of them ,a real traditional old fashioned feeling,feels like a hotel should ,rooms are lovely and we have been in quite a few now all of which were superb , staff go out of their way for you

  • Stayed March 2014, travelled as a couple
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Helpful?
Thank essexchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ddarylb, General Manager at Grosvenor Hotel Torquay, responded to this review, 6 April 2014
Thank you very much for the lovely comments regarding yet another visit. We so look forward to returning guests and you are not alone. Thank you for pointing out the staff especially as they work so hard and interact so well with all our guests, many thanks once again, Daryl and the team.
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Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 March 2014

good visit, friendly staff, very helpful. bright sunny room, great value! Old feeling, a bit tired maybe to the hotel in general, but staff try hard to dispel this.

Excellent value as we were travelling in March. Obviously upgrading the hotel as we were there, putting a little restaurant/cafe on the front of the parking area, adjacent to road.

Room Tip: had corner room, nice and sunny and quiet, would have preferred bigger bed than just a double
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ann W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ddarylb, General Manager at Grosvenor Hotel Torquay, responded to this review, 6 April 2014
Dear Ann, many thanks for the lovely comments regarding your stay, the Keiths Diner is now up and running and serving over a 100 covers a night which certainly gives all our future guests a second choice eatery and proving very popular with the local families. It was a pleasure to look after you. Daryl and the team.
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Additional Information about Grosvenor Hotel Torquay

Property: Grosvenor Hotel Torquay
Address: Belgrave Road, Torquay TQ2 5HG, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#9 On the Beach Hotel in Torquay
#34 Romantic Hotel in Torquay
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Grosvenor Hotel Torquay 3*
Number of rooms: 47
Official Description (provided by the hotel):
The Richardson Grosvenor is perfectly situated to enjoy Devon's beautiful coastline, stunning beaches and local attractions. Fine dining our new restaurant headed by 2 Michelin starred Chef John Burton-Race, the Richardson Grosvenor offers diversity and quality in one neat package. ... more   less 
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Also Known As:
Torquay Grosvenor Hotel
Torquay Hotel Grosvenor
Grosvenor Hotel Torquay Devon

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