Booked very late for D,B&B for two nights and got a fantastic deal. Premium room was a good size with views across Torbay. Bed fairly comfortable but mattress a bit springy - a Hypnos mattress would have secured a very high comfort rating. We had second floor room and while we could manage without a lift, this could prove tricky for the elderly - to be fair the hotel did say there was no lift. Overall the decor is in need of improvement but the new (ish) owners will no doubt get around to this eventually.
The catering arrangements were a bit unusual in that breakfast was served in a lower ground room near the kitchen but dinner was served in another dining area on a higher floor. This meant that staff serving dinner were rushing up and down a whole flight of stairs with the food and orders - the food however was always piping hot, a testament to the fitness of the staff! As to the food itself, the three course dinner was generally OK and very edible but some dishes comprised of just meat and one veg (no potato,for example). Breakfast comprised a good range of fruit/cereals and wide choice of cooked food to suit all tastes.
At the time of our stay there was also a coach party of around 50 at the hotel. There seemed to be only 2/3 staff to cope with the numbers and while they worked their best it would clearly have been better with more help, it was just so disappointing that a hotel so good in many respects was,like many hotels, keeping staff costs to the absolute minimum. Their efforts were not helped by the failure to do a pre-meal table check - we lost count of the number of times the settings were short of certain cutlery in both dining areas and butter was never on the table for dinner but delivered subsequently and rock hard from the fridge. At dinner time these "little things" meant the staff having to go up and down a flight of stairs every time to put matters right and it inevitably added to the time taken to complete the meal.
There was absolutely no problem with the dining room staff who were friendly, helpful and somehow managed to engage with guests despite the obvious pressure. Other staff were also keen to ensure guest comfort and it is clear they are the golden asset at the Grosvenor - they just need to be matched with some improvement in the fabric of the building, which will hopefully include new catering arrangements.
- Official Description (provided by the hotel):
- The Richardson Grosvenor is perfectly situated to enjoy Devon's beautiful coastline, stunning beaches and local attractions. Fine dining our new restaurant headed by 2 Michelin starred Chef John Burton-Race, the Richardson Grosvenor offers diversity and quality in one neat package. ... more less
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- Also Known As:
- Torquay Grosvenor Hotel
- Torquay Hotel Grosvenor
- Grosvenor Hotel Torquay Devon