I will try to be constructive as I could.
Finding the hotel was rather easy, it is along the street and very obvious. Car parking can be limited although we were fortunate to find "the only one" whenever we arrived. Car parking was free.
We were greeted by the reception staff, it was Elaine. She was lovely and always put a smile. Amazingly she remembered my name and I always happy to hear a hotel staff who knows me by name. Elaine was always helpful, eager to help and full of energy. Amazing service - commendable.
The hotel is family friendly - a room for the kids with TV near the reception. There is also a playground and an outdoor swimming pool. We only used the indoor heated pool as the weather was a little cold.
The indoor pool was small - a L shaped pool and a separate hot tub. Towels were provided but I had to asked from the reception, there were no towels in the gym or by the pool side. There were 3 families in the pool and I reckon it was full - you can have a "feel" of the pool size. One point to make is the indoor pool was 1.4m deep throughout, no shallow end. It was not child friendly so adult supervision is a must. The hot tub although functioning, it did not look inviting - the water looks dirty to me, although I did saw a couple using it.
There was a sauna but despite talking to the staff to turn it ON but it was still not working. Quite a disappointment.
The gym was small however the treadmill was not working at t hat time - there was as sign indicating it was out of order.
There was no WIFI in the room but only at the lobby. Quite a disappointment but this was clearly stated - just a note for all. The WIFI speed was good.
We booked a family room, it came with a double bed, single bed and a sofa bed. The room was good size. Of all of the days, the number of towels were always 2 - it was a family room??? But you can always asked for more towels. Ther room was clean and okay for us. The shower gel dispenser was not working - maybe already broken? We needed to request for more shower gel again from reception.
One thing which annoyed me most was the breakfast. The second day of our stay, the food was rationed out. I asked for 2 eggs but was only told I could only have 1 !!!! How much is an egg? Or how long does it take to fried an egg? if the hotel was concerned of food depleted quickly - just poor plannnig. Of the 4 days there, the toasters seemed to be problematic - always shifting around to get it working. The single toaster was slow and often a queue. My honest opinion is breakfast is important for me and a start of the day. The breakfast experience was not great and I did not enjoy it. I would go for without breakast option given a choice and go for MacDonalds. At least I know what I am getting.
There are many reviews mentioning that the hotel decor is old and in need of renovation - this is true. The stair well ceiling was leaking during raining. It is an old building, kind of victorian/edwardian design if I would guess. For me, it is average and rather okay for us to stay.
The gutter in Room 24 did nto seem to work. The rain water was running over the gutter and dripping on the window sill - noisy the whole night.
The important question is: Will we stay in that hotel again? Probably not, I will shop around for best deals.
- Official Description (provided by the hotel):
- The Richardson Grosvenor is perfectly situated to enjoy Devon's beautiful coastline, stunning beaches and local attractions. Fine dining our new restaurant headed by 2 Michelin starred Chef John Burton-Race, the Richardson Grosvenor offers diversity and quality in one neat package. ... more less
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- Also Known As:
- Torquay Grosvenor Hotel
- Torquay Hotel Grosvenor
- Grosvenor Hotel Torquay Devon