We were supposed to stay at the Livermead hotel for 2 nights during the May bank holiday. I had booked the hotel a week before, and I had checked that the terms and conditions authorised babies under 2 to stay for free in the room and they would provide a cot.
3 days before the trip, I emailed the hotel to check there would be a cot available. I can understand that hotels do not have many cots and they usually are subject to availability, however I was quite happy to take my own travel cot along.
The hotel then replied to me that the room we had booked did not have space for a cot, so we would have to upgrade to a sea view room and pay an extra £70. I replied to them that this was out of the question as it was written in the conditions of the room we had booked (not the general conditions of the hotel) that children under the age of 2 could stay free in this room in a baby cot, and they had to upgrade us with no extra charge or cancel our booking. Their reply was that they would "try to squeeze a cot in", with these exact words! I had no choice but to cancel the booking as I didn't want to arrive there and have no choice but pay an extra £70 if they hadn't manage to "squeeze it in"!
They not only mis-inform customers about their rooms, then they refuse to take responsibility for it, and to top it up try to "squeeze" more money out of you!
I did not actually go to this hotel so I cannot juge really the quality of the accomodation, but for sure I will never book a room there again.
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- Also Known As:
- The Livermead House Hotel Torquay
- The Livermead Hotel
- Livermead Hotel Torquay
- Livermead House Hotel Torquay, Devon