Our stay at the Livermead lasted less than 6 hours in total. We booked the hotel on line and it seemed quite nice. We arrived at the hotel at 2. 40 pm as the website for the hotel said we could book in anytime after 2pm. on arriving at the hotel we went to reception and paid what the web site had advertised , £694 on a bed aad breakfast basis for 6 nights. We were then shown to our room on arriving there we found it was not yet ready and was asked if we could go away and come back in 20 minutes. We were stiting in the garden to wait the 20 mins when my wife noticed the lovely swiming pool advetised had cement mixers aroud it and there was no water in the pool. I went to reception and asked why the pool was out of commission and was told it had been like that for a few weeks and was welcome to use the pool at their sister hotel up the road. We evertually was given our room which left us a bit dissapointed with what was conidered a sea view. You could actually see the sea if you looked around to left of the window but looking directly out the window was a view of the now disused swiming pool which I considered was a bit annoying to say the least. Off the right through our window was a view of the double railway line that went passed the back of the hotel right under our window ( this was not mentioned on the web site) To make things worse there was no double glazing and one of the windows did not have an handle so could not be shut tightly.At 6 pm iI went to reception and ask to speak to the hotel Manager. When he came I asked if we could have a word somewhere in private, unfortunately his idea of private was for us both to stand in the middle of recption to disscus my complaints in view and hearing of anyone in or passing through reception at the time. His intial reaction to my concerns were to ask me how much I was paying and when I told him he told me I wasnt dong to bad as it was normally £80 pp per night. I then told him I was unhappy with that reaction as I had paid what ever the price stated on the hotels web site and hadn't bartered the price at all. The Managers next solution to my problems was to offer me a full refund if I wanted to leave the hotel there and then . After going for a meal and disscusing this with my wife we decieded to take the Manager up on his offer and returned to the hotel packed and left the LiverMead House Hotel at 8 pm on a Sunday evening to try and find another hotel for the week. So no our 5hour and 20 minute stay at this hotel was not a pleasant experience at all.
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- Also Known As:
- The Livermead House Hotel Torquay
- The Livermead Hotel
- Livermead Hotel Torquay
- Livermead House Hotel Torquay, Devon