We were part of a large group who stayed for two nights at The Richwood. Taking advantage of a 241 winter season offer, we paid £95 for our room, which was clean though the decor was dated. Some of our party had small rooms or en-suites, finding the showers impossible to get in as too small.There was also a smell of stale smoke in the main hallway.
We paid £20 per person for a Lebanese buffet on the first evening of our stay and whilst a great deal of time and effort had gone into preparing and providing this meal, we felt that it was quite ordinary and not especially good value for money. Having worked for a number of years in the food & beverage industry, we understand what constitutes a good value food offer, so we would have expected more for this price per person.
We made good use of the bar area and appreciated being able to bring our own bottles, paying corkage. We were pleased to have use of the games room and pool table after our buffet.
Though tasty enough, cooked breakfast was served on a buffet plate which meant there was only room for 2 small mushrooms, 1 small sausage, and 1 rasher of bacon, 1 hash brown, one small portion of baked beans. The egg was cooked well. However, a cooked breakfast cost an extra £5 per person and once again we felt this was not particularly good value for money as portion control was rather mean. The proprietors were friendly and the girls who served at the bar and waited on were hard working and attentive.
There was signage throughout the establishment reminding us how to behave sometimes with warnings of potential surcharges. This doesn’t convey a warm welcome or good customer service.
However, I think the most telling thing about The Richwood are the responses made by the proprietor to reviews she doesn’t like! Perhaps the time used writing these extremely long rants could be better spent addressing the negative comments made by guests and putting them right. It’s certainly not all bad at The Richwood but definitely could be better.
- Official Description (provided by the hotel):
- Welcome to the award-winning Richwood and Beirut-Bistro-Bar. When it comes to guest accommodation on the English Riviera, the Richwood is the only one which offers a combination of great facilities, excellent hospitality and a bistro bar which serves delicious Lebanese, Mediterranean, European and English cuisine. And everything is very reasonably priced! Winner of the English Riviera and South Devon Bronze Award for Excellence in Service 2013, the Richwood is comfortably furnished and centrally heated throughout. All 13 bedrooms are En-suite, have colour TV with DVD players and tea and coffee making facilities. Ideal for families, there are reduced terms for children when sharing with parents. The Richwood is situated 10 to 15 foot minutes from the seafront and town center. You want to enjoy the nightlife and attractions that Devon has to offer? Or just want a quiet break? ...Then the Richwood is the place to be. Around Torquay: The English Riviera: Torquay is the jewel of the English Riviera and Britain's premiere holiday and leisure resort, offering a wide variety of holiday entertainment for all the family, including many theatres featuring International stars throughout the season. There is fun for all the family. There are beaches for safe swimming, water-skiing, sea and river cruises, boating and wind surfing, tennis, fishing, golf, putting, riding and pony trekking. For those who like to explore there are miles of coastal walks at hand, many historical towns to visit and the rugged beauty of Dartmoor is only half an hour's drive away. Gay friendly. Pet friendly: one premiere double/family ensuite and one premiere Pet Friendly room. £10 pernight per pet. There is free parking at the hotel on a first come, first served basis. There is also free parking on the road outside the Richwood in the unlikely event our car park is full. ... more less
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- Also Known As:
- Richwood Hotel Torquay
- The Richwood Torquay, Devon