Review on behalf of my grandparents. Their words:
Visited on a coach holiday. The hotel really skimped on every little thing they could. They didn't give tea or coffee with/after dinner. They charged for extra milk cartons if you wanted a drink in your room. The dinner service was slow. They couldn't cope with the number of customers. There was only one toaster at breakfast so there was a long queue to make your own toast.
We asked for a walk in shower as one of us is unsteady on our feet. We were given one but there were no handrails so it was not possible to use without assistance. There was no hot water from the taps in the bathroom (though the shower was hot).
They hired out the lounge on our final night so there was nowhere to sit except in the rooms. Also, the children from the party were playing very loudly quite late, just outside below the rooms, and no one in the hotel did anything about it.
It was also misleadingly advertised (though this may have been the coach company's fault). It was advertised as having a pool but it was out of use, which was a big disappointment for our young grand-daughter. It was also advertised as a 10-15 minute flat walk to the front, whereas in was actually 15 minutes from the sea (sloped downwards, so up on the way back), but then another 15 minute walk around the bay to the front proper. There was a bus that went to the front, but the bus stop was a 10 minute walk up a steep hill.
Positive: the entertainment was ok. Hotel staff member Steve was helpful and very friendly.
We wouldn't return.
- Official Description (provided by the hotel):
- Situated in Torquay, South Devon, at the Heart of the English Riviera, this family run no smoking hotel is perfect for exploring the surrounding Devon coast and countryside. The Bancourt is open all year and offers great value for money. The hotel makes an ideal destination for groups, individuals and families, whether you are looking for a short break or holiday. You can relax and make use of the hotels facilities. We have a large secluded gardens, WiFi available at no charge and Car Park. ... more less
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- Also Known As:
- Bancourt Hotel Torquay, Devon