Unbelieveable incompetence. A party of six of us booked rooms for this new year when we left last new year. Deposits all paid last January. When we arrived we were given rooms we had not booked with no explanation or apology. In a nutshell my room pre booked with a bath etc for the wife turned out to be a small single sized room with a double bed squeezed in. Totally unsuitable with no room to even properly unpack. So between six of us we didn't even have access to a bath, appaling in this day and age. Normal circumstances dictate that the day before new year we were not in a position to walk out and get other accomodation. Having customers 'over a barrel' is not the way to run a business and the juvenile management should take note of this. Adding insult to injury hot water was on a 'first come first served' basis and one night we had to boil the room kettle to wash. Hotels and management attitude like this have had their day, there is plenty of competition in Torquay for our hard earned cash and certainly six customers will be going elsewhere in future.
- Official Description (provided by the hotel):
- The Hotel Balmoral - set in a superb Torquay location overlooking some of the most beautiful coastal scenery on the English Riviera. Elegantly furnished and decorated public rooms give the hotel a restful, welcoming atmosphere with a touch of class, which is matched by the hospitality provided. The Hotel Balmoral stands in its own secluded grounds in a quiet, peaceful setting, yet close to all the amenities and attractions of Torquay Devon. ... more less
- Reservation Options:
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- Also Known As:
- Balmoral Hotel Torquay
- The Hotel Balmoral Torquay, Devon