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“Avoid this hotel”
Review of Hotel Richmond

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Hotel Richmond
Ranked #67 of 87 Hotels in Torquay
South Shields, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Avoid this hotel”
Reviewed 14 September 2011

I stayed recently at this hotel and was so annoyed I had to write a review to advise others not to stay here. The hotel is shabby, the manageress is rude, the food was terrible and the rooms dated. On one occassion I left my car keys behind the counter and when I returned someone had moved my car without my permission! One night we were at the bar when it rained heavily and the barman had to get buckets to catch the rain water comming through the roof! The breakfast was terrible stale cereals, burnt toast and unedible full english. The heating was on full bore and they had no fans, trying to sleep on a wafer thin matress was difficult and the temperature unpleasant. All in all a shocker of a hotel, Do yourself a favour and avoid this shambolic establishment!!!

Room Tip: dont book here
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  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Rooms
    • Service
Helpful?
4 Thank iceymalone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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349 reviews from our community

Traveller rating
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64
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (133)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
swindon
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 31 August 2011

very nice hotel,decor probably needs updating in some places but manager and staff were so helpful.Bank Holiday weekend when everything went wrong for them but they still carried on smiling for the customers. Clean tidy, good food good location defo go back again.

Room Tip: ask for sea view
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank swindon2705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cornwall
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 August 2011

The cleaning staff and a young restaurant waitress have to be praised for their endurence at this hotel. The room was clean. The reception staff were particularly unhelpfull, dismissive and oblivous to the local transport information for torquay, especially if you are disabled. One receptionist answered every enquiry - even about hotel queries with "dunno"! on every occassion. If you were part of a group booking you are made a fuss of, but if like me you were solo you were treated as a second class citizen.
The rooms need a lot of updating, if you like the shabby retro look with original mismatched furniture you may enjoy staying here.
The food was adequate. As their card machine was broken I had to pay in cash, just as well I had enough with me. No alterntive type of payment was offered.

It would have been a good idea if an information pack was available with
local events information and local transport services available. Also if the staff had knowledge of trhe area so that visitors could access Torquay and see its sights.

I would never, ever stay here again - even if it was free .

Room Tip: Never stay here
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  • Stayed August 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank crazyhorseistambul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Torquay hotels

Sevenoaks, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 August 2011

Very friendly helpful staff. Food was average but good choices. Breakfast was excellent. Oldish hotel & some rooms have been updated. Room we were in was a family room (double bed & sigle bed). Clean room but bathroom has carpet! which really needs updating to lino or tiles & Shower / Bath was a bit fiddly to use. Only got the hang of it on last day even though Hotel Manager came & gave us a demonstration on how to use it!

Car park very small.

Tip: If you need towels changing put towels in bath or they won't change them!

Overall nice hotel (View from terrace amazing) Make sure you ask for a recently refurbished room.

Room Tip: Ask for a room that's recently been refurbished.
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  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank vse60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nuneaton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 August 2011

We stayed one night that more than enough the rooms were to hot the hotel needs a big uplift although the staff was friendly. The bar was shut early Saturday night we got no sleep all night noisy and disturbing would not reccomend this to anyone the breakfast was the worst we have ever had we would not return glad we only had one night.
Pat from Nuneaton

Room Tip: Do not bother
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  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Pat504201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SURREY
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 July 2011

There is allways a warm welcome by Brain & Joan they are so friendly and obliging, = the meals are excellent thats a big thanks to dave the chef, = My room was excellent as allways, = And the entertainment was also excellent,= Having stayed here many times before and never had any problems and i will be back for many holidays to come. = A big thank you to all from Gerry.

Room Tip: Just pay a little extra and have a sea view room
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  • Stayed June 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank GRBR20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 May 2011

We have just returned from a 5 day stay at The Richmond Hotel. There were 47 in our party and the overall opinion was that it was fantastic value for money. The refurbished 'sea view' rooms were almost luxurious and the smaller rooms with mis-matched furniture etc. were clean and comfortable. Management (Brian & joan) and Staff were friendly and very helpful at all times-nothing was too much trouble. We had 2 coeliacs in our group and the chef (Dave) took a lot of trouble to make sure they were well catered for. All the meals were very good, lots of choice and plenty of it. The pool was clean as was the hotel in general. We would go back again.

Room Tip: the best ones. the back of the hotel is a bit dull
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  • Stayed May 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank loftof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Richmond

Property: Hotel Richmond
Address: 27 Croft Road, Torquay TQ2 5UD, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Free Parking Restaurant
Hotel Style:
Ranked #67 of 87 Hotels in Torquay
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Richmond 2*
Number of rooms: 48
Reservation Options:
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Also Known As:
Richmond Hotel Torquay
Hotel Richmond Torquay, Devon

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