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“helpfull”
4 of 5 bubbles Review of Hotel Richmond

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Hotel Richmond
Ranked #67 of 89 Hotels in Torquay
Stoke-on-Trent, England, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“helpfull”
4 of 5 bubbles Reviewed 13 August 2014

i have a dear friend who has been an absolute star for me during my illness and she has never been to torquay,saw this hotel on the net booked for 3 nights hoping it would be o/k,well the hotell was brilliant lovely room,spotlessly clean,the staff were absolutlly outstanding,the blonde haired lady (yes blonde) was so efficiant,and helpfull,i think she might have been the manageress if not she should be,and the young girl who worked there was a star nothing to much trouble,the night porter who helped us so early in the morning i send my thanks.what a team.its so easy to say yeah o/k but needs this or that,these people cared about the customers,that is so hard to find these days,thank you.ron and linda.

Room Tip: higher the better views.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Ron91049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Guest Relations Manager at Hotel Richmond, responded to this review, 21 August 2014
Dear Guest

Thank you for taking the time to write a review about our hotel.

We read all our reviews and take any negative feedback very seriously and try to resolve any issues swiftly.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

334 reviews from our community

Traveller rating
    77
    99
    66
    47
    45
See reviews for
61
129
27
16
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 6 August 2014

Booked ground floor twin bed room as we are both disabled.To be told no ground floor room available.Were put on 1st floor no lift.also the room was right at other end of building.On opening the door we found the room very shabby with thread bare carpets.On opening the on suite the stench was not nice at all. the surround of corner bath was falling away.the window could not be closed resulting in rain getting on bedding.we stayed 1 night of our 2 nights booked could not cope with any more.A place to be avoided in future.

Room Tip: save your money avoid at all costs.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank alan d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Guest Relations Manager at Hotel Richmond, responded to this review, 21 August 2014
Dear Guest

Thank you for taking the time to write a review about our hotel.

We read all our reviews and take any negative feedback very seriously and try to resolve any issues swiftly.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Lyme Regis, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 5 August 2014

room very clean and nicely decorated. wonderful views from our room. breakfast ok . bacon a little undercooked. kippers very nice. fantastic friendly staff. A hotel for coach parties not for couples. But we had a very comfortable stay. The hotel could do with a little maintenance work to the balconies.

  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank linda112123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Guest Relations Manager at Hotel Richmond, responded to this review, 21 August 2014
Dear Guest

Thank you for taking the time to write a review about our hotel.

We read all our reviews and take any negative feedback very seriously and try to resolve any issues swiftly.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 2 August 2014

For the price we paid, it wasn't bad at all. It's close to town, limited onsite (but plenty of offroad) parking. The furniture, carpets and fittings were worse for wear but otherwise clean. Bathroom reminded me of uni halls! There is wifi but signal is limited to the reception and bar area.
Given it's location the hotel does have potential with some investment, but I suspect it is what it is to keep the prices down and cater to a certain demographic.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Joon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Guest Relations Manager at Hotel Richmond, responded to this review, 21 August 2014
Dear Guest

Thank you for taking the time to write a review about our hotel.

We read all our reviews and take any negative feedback very seriously and try to resolve any issues swiftly.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canvey Island, United Kingdom
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 27 July 2014

Although this Hotel needs some TLC the staff make up for its shortfalls.
They were helpful, friendly and went the extra mile to make our visit a good one.
The meals were excellent, very hot, a good choice and huge portions.
If you have mobility problems please mention when booking as the lift does
not service all floors.
Worth paying the extra to get a garden view as the rooms overlooking the
car park are quite noisy
Would use this hotel again

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Handel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Guest Relations Manager at Hotel Richmond, responded to this review, 21 August 2014
Dear Guest

Thank you for taking the time to write a review about our hotel.
We read all our reviews and take any negative feedback very seriously and try to resolve any issues swiftly.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tiverton, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 27 July 2014

Arrived to be informed by a "Stroppy" receptionist that there is no parking and no food as restaurant only open week days (this was a Friday??) Shower was "stand up coffin" with tepid water first day/cold the second.Room was noisy at night with drunks passing by. Room was clean but dated would be good description. NO facilities except bar which was not pleasant atmosphere. DO NOT STAY HERE. 20 minute walk into town to find central restaurant to eat (There is a Beefeater within 10 minute walk. Overall not a pleasant break and would advise that you do not stay here unless stag/business.

Room Tip: Ask for front facing room with balcony
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Guest Relations Manager at Hotel Richmond, responded to this review, 21 August 2014
Dear Guest

Thank you for taking the time to write a review about our hotel.
We read all our reviews and take any negative feedback very seriously and try to resolve any issues swiftly.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Straelen
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 26 July 2014 via mobile

Ok price, but old hotel with old guests. Friendly staff! Why do these kind of hotels exist? Why not doing regular painting, renovation, new furniture etc.? This way, one day, only busses with coffee trip tourist will come. Its actually a nice location with a nice view. A pity.

Stayed July 2014
Helpful?
1 Thank PureShore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Guest Relations Manager at Hotel Richmond, responded to this review, 21 August 2014
Dear Guest

Thank you for taking the time to write a review about our hotel.
We read all our reviews and take any negative feedback very seriously and try to resolve any issues swiftly.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Richmond

Property: Hotel Richmond
Address: 27 Croft Road, Torquay TQ2 5UD, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Free Parking Restaurant
Hotel Style:
Ranked #67 of 89 Hotels in Torquay
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Richmond 2*
Number of rooms: 48
Reservation Options:
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Also Known As:
Richmond Hotel Torquay
Hotel Richmond Torquay, Devon

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