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“Biker Friendly”

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Westbrook Guest House
Ranked #80 of 149 Torquay B&B and Inns
Certificate of Excellence
Pembroke, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Biker Friendly”
Reviewed 26 March 2012

Just back from a trip to torquay and the south coast on our motorcycles.We stayed at The Westbrook . Maureen and Mike the owners are very lovely people very helpful and Maureen cooks a great breakfast. The rooms where clean and tidy and well equipped . Very good value for the money . There was offroad parking for both our motorcycles and they were very safe .I will be going back later in the year............

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 88mike1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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124 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • Danish first
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English first
Bristol
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 15 January 2012

We live in Bristol and use Torquay as a destination to have a relaxing short break. We used the Westbrook for the first time last year and have already stayed there 3 times since August 2011. We have always found Maureen and Mike to be very hospitable and there establishment is always very clean and tidy. They will do all they can to make your stay enjoyable and provide the little things to assist, like games, toys, puzzles & dvds in the family room to entertain your children and umberelas are left in the hallway for guest use if it is raining. If you are venturing to the beach they can provide you with buckets and spades. For couples the room sizes are adequate for your needs, and each room has a fridge for your convenience. For those looking for a romantic time away one room does have a Four Poster bed (I believe there may be a higher rate for this room). The hotel is off the main road and therefore it is quiet at night and you should not be disturbed when sleeping.
The hotel has free parking for 5 vehicles and there is limited free road parking. The hotel is idealy located for the Riviera Centre 5 mins walk and 10 mins to the Pavillion Theatre. The beach and gardens are only a 5 -10 min walk. The stroll into the shopping area if you go by the seafront and harbour is about 20mins but if you go the backstreets it is only 10 mins.
The TLH resort (Derwent Hotel) on the main road opposite has a lovely indoor swimming pool which non residents can use, they offer a DipnDine ticket £10 Adult £6 child (at time of print) where £4 and £2 goes towards the swimming and the remainder goes towards eating in there Bistro, highly recommended. Also in the summer months they have an outdoor pool which you may be able to use.
With places to visit Paignton Brixham Cockington Babicombe and Goodrington Sands only a short drive away and the bigger cities of Exeter and Plymouth within easy reach this is an ideal location to book for either a short or long stay.
So when coming to Torquay book your stay with Maureen & Mike at the Westbrook and you too will be booking repeat visits.
Oh yes the breakfasts are great and will set you up for a great day.

Room Tip: For Romantics ask for the Four poster bed Room
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank bevnpaulonholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, UK
Level 5 Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 January 2012

My booking was for 5/6 rooms. We all enjoyed our stay. Didn't stay in the room much, only to shower before going out to watch Oxford play Torquay on day 1 and then celebrate NYE.

Its in a nice location, perhaps a little too far from the main street with the shops and pubs/restaurants but a £5 taxi away. A pub called the Bull and Bush is nearby, wouldn't recommend the food, deffo walk to the main shopping area.

Breakfast at the Hotel was lovely. The rooms were clean and pleasant.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank oxfordmark1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 December 2011

I have to say we were very disappointed with our stay at the Westbrook. Not fair to class as a "Hotel" this is a small Bed & Breakfast.
As soon as you walk in you can tell the host Maureen has been busy..... Busy with her laminating machine!!!! there are laminated signs EVERYWHERE!!!! even one telling us not to flush the toilet after 9pm at night!!!!,Food not great and very over priced with an evening meal menu dating back to the 70's!! We found the family room to be clean but very dated Decor and not very much room for a family of 4.
Please dont be decieved by the photos like we were, One of the main reasons we booked the Westbrook as it advertised having a bar with a baby listening service, ideal we thought for when the children were in bed early evening, this is not the case!!! although they do hold a licence the host offered to serve us drinks in our bedroom? not quite the same? there is no sign of a bar or any area to relax in apart from a tiny room they class as a dining area which barely fits the table & chairs for breakfast, and a tiny area of astroturf no bigger than my bathroom mat which they call a garden!!! However directly opposite is a huge family focussed hotel with live entertainment on that works out cheaper than this tiny B&B.

Room Tip: There is not one
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  • Stayed September 2011, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
8 Thank 519shopaholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maureen2808, Owner at Westbrook Guest House, responded to this review, 13 December 2011
Thank you for your time in leaving us a review, but I would have appreciated it more if you had made sure your facts were correct. We are NOT advertised as a 'hotel' but as a guest house. It would only come up under hotel if other reviews had mentioned the word hotel, which is beyond my control. The toilet sign is actually '11pm' and is NOT for my benefit but for the comfort of other guests, and I don't think you will find any other signs as I detest them.
All dinners are homecooked using local produce and we tend to go for more traditional dishes rather than 'corden blue' but as you didn't sample any I don't see how you can comment.
As you rightly say, we advertise that we are licensed, but NOT that we have a bar area or guest lounge. There are mini bars in the rooms, and we are always happy to listen for children with the monitor if we are at home. We do NOT advertise that we have a garden, merely a patio area which does seat 6 or 7.
Obviously you should have booked a HOTEL and not a guest house as our building is no more than a large family house, which you can clearly see from the photo, as are all the other guest houses on our side of Scarborough Road. You booked through an Eviivo distributor so I know for a fact that it clearly states we are a guest house. How do you expect a 6-bedroom guest house to have room for entertainment, lounge area and bar? I notice that you did not mention that we do try and keep the children entertained by supplying toys, games, books and a DVD player.
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Central Canada
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 November 2011

We came to Devon to relax after a month of touring around the UK. Our stay at the Westbrook was perfect, it is centrally located, so walking to the seaside is easy. Our ensuite room was very clean, the tea tray, towel warmer, and book exchange were welcome perks. Our host Maureen arranged for our laundry to be picked up and delivered by her laundry service....very appreciated. We would certainly stay here again.

  • Stayed October 2011
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeetleRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frome, United Kingdom
Level 1 Contributor
3 reviews
Reviewed 9 September 2011

Our break was made by Maureen's to die for Desserts, our 3 day Theatre break included a 2 course evening meal which the Menu's were varied and beautifully prepared and presented. The seats for Grease were included in the price and was well worth seeing. As always Maureen and Micheal were the perfect hosts. Can't wait to return for 'Legally Blonde' in November.

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
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    • Service
Helpful?
Thank IVAN C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worcester, United Kingdom
Level 6 Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 2 September 2011

After reading reviews on trip advisor, I have to say we were both a bit disappointed with our experience. The place is clean and the people are friendly and helpful. The location is good for walking to the town and it is quiet. We were able to leave the window open all night and were not disturbed. The fridge included is useful and the drinks and snacks are a good price.
The parking is difficult and not convenient. There are six rooms and five spaces. Two of which park length ways right in front of the back three spaces, This means depending on where you are parked, you will either be blocked in or blocking someone else in. I don’t like the request to leave your keys in your room in case they need to move your vehicle. The rooms, bathrooms and dining room are all very cramped and not particularly spacious. Not that this can be helped by the owners, but I felt well and truly shoe horned into everywhere. I had to sit sideways on the toilet as there wasn’t enough room. All the décor is dated and in need of painting. There is also a scent of plug in air freshener throughout that reminded me of a Grandparents house (outdated).
The breakfasts were nothing special. Tasting of pre done out the freezer straight into the fat for frying. I asked for scrambled egg on toast. This came out on dry toast, a bit mushy and tasting of nothing. The tea pots are far too small and only contained one cup each. You also seem to end up with more in the saucer than the cup. It was luke warm and not particularly nice tasting. My butter had liquefied one morning as it had been placed in the sun.
Upon checking in, my card details were written down, including the last three numbers from the signature strip. Something I would question for security reasons. I also found the checking out process rather bizarre, with my bank card being taken off downstairs to be processed for payment, to then be given a receipt that said the customer was not present to enter the pin number. I have since requested a new bank card as I am concerned as to where this information may end up.
All in all, I would not book here again and I would not recommend it to other people for the reasons outlined above. For the rates charged, there is plenty of other accommodation to choose from in the area.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
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Helpful?
6 Thank non-stop-orb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maureen2808, Owner at Westbrook Guest House, responded to this review, 9 September 2011
Thank you for taking the time to leave us a review - we value all comments and suggestions and act on them whenever possible. If we are told of any problems while you are here we can try and rectify them. We are sorry that you were not happy with your room, but if you book 2 days before arrival in August then I am sorry but you are not necessarily going to get a choice of rooms. I notice from your other reviews that you normally stay in budget chain hotels, so I don't think we can be compared to those. There are photos of all our rooms on our website and most booking sites, so you can see what you are getting before you book.
We thought most guests would prefer the scent of an air deodorizer to the stale smell of garlic from the previous guests Italian dinner!
We are fortunate to have 5 parking spaces for 6 rooms, many have 2 or 3 and more rooms!
I take exceptiion to your comments about the food - all products are from local suppliers and producers and the only thing that is fried is the egg! All breakfasts are cooked fresh every morning, but with just a domestic kitchen and 15 breakfasts items like sausages are grilled in one batch and kept hot in a bain marie. The eggs are free range and guests are left to add salt to taste.
As with all chain hotels we do ask for card details on arrival as we have experienced guests leaving without payment - for reasons of security these details are shredded after your departure. We don't charge guests for using cards, but if we were to obtain a hand held machine the monthly rent would double and we would be forced to charge, hence we use the 'customer not present' transaction as the machine is attached to the phone in our private quarters.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westbrook Guest House

Property: Westbrook Guest House
Address: 15 Scarborough Road, Torquay TQ2 5UJ, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #80 of 149 B&Bs / Inns in Torquay
Price Range (Based on Average Rates): £
Hotel Class:4 star — Westbrook Guest House 4*
Number of rooms: 6
Official Description (provided by the hotel):
A warm welcome a waits you at westbrook bed & breakfast, which is located in a prestigious terrace just off the belgrave road in an tranquil position and being within a short walk to the Riviera conference centre, railway station, and sea front, this Victorian house has been refurbished to a high quality to offer a modern light clean décor with a chic finish, our hope is that our guests feel very welcome and at home with us with fantastic service and meticuious attention to detail," if your looking for a home to home feeling westbrook bed & breakfast is the right place for you to feel at home at", weather its for a short or long holiday westbrook will make you feel relaxed in a friendly atmosphere. ... more   less 
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Also Known As:
Westbrook Hotel Torquay
Westbrook Guest House Torquay, Devon

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