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“Average”
Review of Waters Edge Hotel

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Waters Edge Hotel
Ranked #140 of 149 Torquay B&B and Inns
Reviewed 17 January 2011

This Hotel is in need of some refurb & i think the chef could do with going back to learn the basics !! .
To be fair regarding the accomodation i think you get what you pay for & obviously i didnt pay a huge amount.
The best things about the hotel are the position and the staff, they are a credit to the hotel very helpful & polite.

  • Stayed: January 2011, travelled as a couple
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Thank cheekychops063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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354 - 360 of 408 reviews

Reviewed 15 January 2011

A hotel in a good quiet location with an excellent view and helpful staff. The accommodation was good, meals were first class and the waiter was excellent. No problems whatsoever and would recommend it to anyone,

  • Stayed: January 2011
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Thank pjehilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2011

Went with my wife in January ' 11 via an organised coach tour and stayed for three nights - Lets say for what we paid we consider that we had excellent value for money - the room was newly refurbished with free view flatscreen on the wall - it was clean and tidy and warm , to the extent we had to have a window open all night in January ! The food was basic but enjoyable and well presented by helpful waitresses and if I had to make a gripe it would have been that we felt rushed to eat up quickly .. staff were friendly and helpful although this couldnt be said for managment who do need some customer skills training ! All in all though and moans a side its a pleasent hotel in a very nice and convenient location looking across the bay ....

  • Stayed: January 2011, travelled as a couple
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2  Thank v_eveleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilyLanyon, Front Office Manager at Waters Edge Hotel, responded to this reviewResponded 14 January 2011

Hello again and thank you very much for taking your time to write a review of our hotel. It is very important to us that we are providing a service and facilities that guests find brilliant value for what they pay.

Its good to know you were comfortable in your room and that the work we are carrying out in order to refresh and update the rooms is not going un-noticed.

We are slightly concerned about the comment regarding lack of customer service skills with a member of staff. I can assure you this is being investigated as we speak. Customer service is obviously one of if not the most important factor of the hotel. So getting it write is a must.

Thank you again for your comments

We hope to see you agin

Kind regards
Waters Edge Hotel

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Reviewed 10 January 2011

great value for money, stayed at other hotels in torquay before, and for what you pay, waters edge offers alot more value for what you pay. the only negative i have is the room was a bit on the small side. Lovely staff!! Will definatly return

  • Stayed: December 2010, travelled as a couple
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Thank Mik244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilyLanyon, Front Office Manager at Waters Edge Hotel, responded to this reviewResponded 14 January 2011

Thank you for taking the time to write a response on the website.

It is fantastic to know that compared to much of our competition it looks like we offer excellent value for money. As a company we strive to get this positive feedback. Im pleased you found the staff helpful and friendly.

We await and look forward to your return.

Kind Regards
Waters Edge Hotel

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Reviewed 6 January 2011

My friend and I also stayed for Christmas.
I was late arriving due to work, but there was a hot meal waiting for me.
It was lovely to be able to have all your meals cooked for you and just relax and go for a fresh walk.
it was brilliant value for money and I would like to give it a go in the summer.
Our room was small, but if the hotel is not full then I am sure we would have been offered a larger one, besides we got our sea view that we asked for.
Also this hotel is very close to the train station and is on a good bus route, so just dump your car and relax.

  • Stayed: December 2010, travelled with friends
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Thank karen17Bristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilyLanyon, Front Office Manager at Waters Edge Hotel, responded to this reviewResponded 7 January 2011

Thank you for the response you have posted. It is great to hear that you enojoyed your time with us at the Waters Edge Hotel. It is very improtant to us to provide a certain level of customer service that people remember and want to write about.

I am sorry that you thought your room was small but like you said we managed to meet your requirements for that sea view you wanted. It would be great to see you back in the summer and hopefully you will have on of the bigger rooms

Kind Regards and thank you again for taking your time to wrote such positive things.

Waters Edge Management.

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Reviewed 4 January 2011

I went with Travelstyle for 4 nights at Christmas about 25 in hotel and did we get the service - full board large breakfast for those who want it, good lunch. super dinner. someone must have been doing a lot of cooking. Tin Roses always by the front door when gone another appeared; christmas presents for all; free cocktail and mince pies. good entertainment. Phil, the owner, is a treasure, best proprietor I've ever come across. Quiet day time but sky was blue and no snow so walked to town and back each day. Downside - room was rather small.

  • Stayed: December 2010, travelled solo
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2  Thank fussy99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilyLanyon, RESPONSE FROM EMILY LANYON, FRONT OFFICE MANAGEMENT at Waters Edge Hotel, responded to this reviewResponded 5 January 2011

Firstly I would like to take this opportunity to thank you for taking your time to write such a positive comment. It is always nice for all staff here at the Waters Edge to know our hard work is paying off. I shall pass your fantastic praises to Phil who I am sure will be very pleased with himself. Your right, the hotel is quiet in the daytime as most guests are out taking in the views etc but it is very peaceful.

We are glad you enjoyed your stay with us and had a lovely Christmas here at the Waters Edge. We looking forward to welcoming you back in the future.

Kind Regards
Water Edge Hotel

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Reviewed 12 December 2010

useless. Awful food and service,small room and food bad. Train line outside bedroom window was nice, NOT. great views from front of hotel was the best thing about it.

  • Stayed: December 2010
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1  Thank tlfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Waters Edge Hotel

Address: Seafront Torbay Road, Torquay TQ2 6QH, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #140 of 149 B&Bs / Inns in Torquay
Price Range: £28 - £68 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Waters Edge Hotel 3*
Number of rooms: 46
Reservation Options:
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Also Known As:
Waters Edge Hotel Torquay, Devon

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