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“hotel not bad, food not the best” 3 of 5 bubbles
Review of Rainbow International Hotel

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Rainbow International Hotel
Ranked #51 of 89 Hotels in Torquay
surrey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“hotel not bad, food not the best”
3 of 5 bubbles Reviewed 24 June 2014

we stayed in this hotel back in april. we had a five night stay there. the entertainment wasnt to bad and hotel staff quite pleasant. our stay was bed breakfast and evening meal. on the fourth night i ordered the cheesecake which was green underneath. i did complain and they told me it was the berries that was making it that colour. and still insisted after writing a letter of complaint. there is no way a fruit cheesecake with berries in it make it go green. they have now taken the cheesecake off the menu what a surprise!! we will not be returning to this hotel again and that was our first time staying there. they never even gave us a complimentary stay or anything. not good

Room Tip: room at back of hotel
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  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank marie r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger H, Operations Manager at Rainbow International Hotel, responded to this review, 27 June 2014
Dear Marie R

We are glad you enjoyed the entertainment and found the staff pleasant. As previously discussed, the berry cheesecake was perfectly fine, it was where the fruit had leaked through to the bottom of the cheesecake; we no longer use the cheesecake to help eliminate confusion. An alternative sweet/dessert was offered to you, however you refused this. 32 portions of the cheesecake were served that night with no other complaints received. We are unable to offer you a complimentary stay and am sorry you would not return otherwise.

Kindest Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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880 reviews from our community

Traveller rating
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    189
    101
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (310)
Date | Rating
  • English first
  • Norwegian first
  • Polish first
  • Any
English first
Grantham, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 22 June 2014

check the bed is sound as I fell out of a broken bed and broke my arm in three places and received no help whatsoever from the hotel staff. As all meals were buffet style it was very difficult trying to get food one handed and although plenty of staff stood around waiting to removed used dishes no-one seemed willing to help.

  • Stayed September 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank Wendy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Torquay hotels

Ipswich, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 19 June 2014

I stayed at the hotel for 3 nights last week. Having read the reviews I was not expecting luxury! I found the hotel to be very average. It was rather shabby and not particularly clean, my bed cover had toothpaste marks on it and the floor and wood work in our room needed a good clean particularly behind the furniture. One socket in a family room was not enough. There was a noisy wedding party on the Saturday which meant it was difficult to sit in the reception area, lots of children running around unsupervised. Thankfully our bedroom was unaffected by the noise. I asked to use a hairdryer and was asked for a £10 deposit. We could manage our own luggage but an elderly lady was told she would need to put her bag out before 7am if she wanted it brought downstairs. As breakfast didn't start until 7.45 this seemed unreasonable as she wouldn't have access to her belongings. The food in the restaurant was fine, normal fare with a buffet offering some "specials" Drinks were expensive so we went out for a walk and had a drink by the lovely marina. OK if you do not have high expectations, typical old seaside hotel that has seen better days.

Room Tip: Room 239 was a good walk from reception with a few stairs but was quiet and looked on to garden.
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  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Ellen963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cornwall United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 8 June 2014

No hot water in the hotel on arrival! One guest told me he hadn't had hot water for more than a day! However I mentioned it at the reception before going out for dinner and when we returned a couple of hours later the water was hot! Our room was very dated and the ensuite definitely needed some attention as the grouting was falling out! But the room was mostly clean and tidy! The main problem were the windows! We had a huge bay window, but quite a shallow room! The result was that it was like a green house and only one of the windows opened to let any air in! The window couldn't be latched open as the latch was broken! The curtains didn't keep any light out and so we work up to a very bright room very early in the morning! Pool was nice and very quiet! And the staff helpful and polite. I wouldn't stay again but then I'm not sure I would go to torquay again! Only stayed 1 night and it was quite adequate especially for the price!

Room Tip: No idea the picture on the website look much better than the room I had! However some guest on the g...
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  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sally R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 1 June 2014 via mobile

I stayed at the hotel for two nights to see a show and I was pleasantly surprised. Hotel staff friendly and helpful, room clean and tidy, food was of superb quality, lots of choice and catered for everybody. There could be a couple of little tweaks but these would only be minor e.g. Rental of fans for rooms because they can become quite warm and different eggs for breakfast e.g. Scrambled or/and poached.

Stayed May 2014, travelled with friends
Helpful?
3 Thank whiterabbit1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucestershire, United Kingdom
Level Contributor
78 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 bubbles Reviewed 1 June 2014

I have recently spent 2 nights with some girlfriends at this hotel. We booked a twin room and was kindly given a family room which was large, clean and spacious. There weren't many plug sockets for phone chargers/hair straightners etc and there was just a bath with a hose attached to the taps, no shower curatin, so the elderly might struggle with this concept.Also the hotel is like a rabbit warren and the lift isn't very good. Breakfast was nothing special, but we all really struggled with the heat in the dining room, it was like walking into a sauna, they need to install air-con. The rooms were also really hot and stuffy on the south facing side as again no air-con when it's too hot. Quite good value for money.

Room Tip: if you are going there in the summer ask for a room north facing (looking out over the tennis courts...
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  • Stayed June 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Trumpton_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mansfield, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 31 May 2014

Recently stayed at the Rainbow Hotel, Torquay for 4 nights. The hotel was nice and clean although the bedrooms were in need of a bit of t.l.c. and updating, the beds were really comfy. All the hotel were very friendly and the food was brilliant. The hotel is a bit like a warren stairs going every where, but there was lifts and chair lifts to help those that needed it. Entertainment was quite good and the prices of drinks in the hotel were very reasonable. We took the advantage of having a packed lunch made for our return journey home this was lovely and fresh and value for money. Would certainly stay there again.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank forestmaid533
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rainbow International Hotel

Property: Rainbow International Hotel
Address: Belgrave Road, Torquay TQ2 5HJ, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #51 of 89 Hotels in Torquay
Price Range (Based on Average Rates): £
Hotel Class:3 star — Rainbow International Hotel 3*
Number of rooms: 139
Reservation Options:
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Also Known As:
Rainbow International Torquay
Hotel Rainbow International
Rainbow International Hotel Torquay, Devon

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