Arrived with a coach party. First room had a broken bed base with a heavy lumpy outdated and worn mattress, and was cramped with excessive furniture giving literally no room to swing a cat. The kettle had a delightful range of wildlife swimming in it. Room dark and dingy. Noisy soil stack directed through the en-suite. Sink in corner of room with hairdryer wired into wall 18 inches away from sink (with loose socket). Second room much cleaner, and brighter. However the old divan bed was also broken in this room and the equally old mattress heavy and lumpy with springs sticking in you. The shower in this room had two temperatures scald or freeze, if you could get enough water trickling out. Sadly the hotel has an air of the 70's to it, in attitude and decor. Meal times and seating are dictated; you sit where you are told too, with whoever the management decide you will sit with, for the duration of your break. You eat at managements convenience and finish your meal in under 30 minutes. The staff rush to get this acheived and do not offer any extras (sauces etc) as they appear to be on a time limit. Main courses, although mostly edible, very overcooked and appeared to have been standing and congealing, with the majority of deserts looking as if they had been pre-prepared for a local care home in 70's style steel sundae dishes. 3 course meals served and cleared in 30 minutes, all 150. Breakfast beverage choices on the first evening are made for the week. Evening meal choices have to be made during the breakfast, enabling these to be cooked during the day, ready for the mammoth 'one' sitting later. Cold starters are placed on the tables before you arrive.
Both my husband and I have extremely stressful jobs dealing in customer service and community health so were looking forward to a relaxed break. Sadly, the management dictating our table companions, and our meal times effectively took away our right to holiday at our own pace, and actually ruined our long awaited for break. The final icing on the cake being when we queried this, the manager informed us that even his 'paying guests' (which we took to mean his non-coach party guests) were expected to conform to his rules and that it couldn't be done any other way! (Except of course in every other hotel we have ever stayed in worldwide).
It would appear to be done to cut staffing costs, and certainly not in the interest of the customer.
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- Also Known As:
- Ashley Court Hotel Torquay, Devon