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“Was Basil Fawlty still in charge?”
Review of Ashley Court Hotel

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Ashley Court Hotel
Ranked #80 of 88 Hotels in Torquay
Beccles, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Was Basil Fawlty still in charge?”
Reviewed 14 July 2012

Arrived with a coach party. First room had a broken bed base with a heavy lumpy outdated and worn mattress, and was cramped with excessive furniture giving literally no room to swing a cat. The kettle had a delightful range of wildlife swimming in it. Room dark and dingy. Noisy soil stack directed through the en-suite. Sink in corner of room with hairdryer wired into wall 18 inches away from sink (with loose socket). Second room much cleaner, and brighter. However the old divan bed was also broken in this room and the equally old mattress heavy and lumpy with springs sticking in you. The shower in this room had two temperatures scald or freeze, if you could get enough water trickling out. Sadly the hotel has an air of the 70's to it, in attitude and decor. Meal times and seating are dictated; you sit where you are told too, with whoever the management decide you will sit with, for the duration of your break. You eat at managements convenience and finish your meal in under 30 minutes. The staff rush to get this acheived and do not offer any extras (sauces etc) as they appear to be on a time limit. Main courses, although mostly edible, very overcooked and appeared to have been standing and congealing, with the majority of deserts looking as if they had been pre-prepared for a local care home in 70's style steel sundae dishes. 3 course meals served and cleared in 30 minutes, all 150. Breakfast beverage choices on the first evening are made for the week. Evening meal choices have to be made during the breakfast, enabling these to be cooked during the day, ready for the mammoth 'one' sitting later. Cold starters are placed on the tables before you arrive.
Both my husband and I have extremely stressful jobs dealing in customer service and community health so were looking forward to a relaxed break. Sadly, the management dictating our table companions, and our meal times effectively took away our right to holiday at our own pace, and actually ruined our long awaited for break. The final icing on the cake being when we queried this, the manager informed us that even his 'paying guests' (which we took to mean his non-coach party guests) were expected to conform to his rules and that it couldn't be done any other way! (Except of course in every other hotel we have ever stayed in worldwide).
It would appear to be done to cut staffing costs, and certainly not in the interest of the customer.

Room Tip: Not avisable for travellers with mobility problems.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nevortricky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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365 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (103)
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English first
Manchester, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 14 July 2012

Well what can i say!!! this hotel needs a very big update,the senior staff were very rude and need to learn some manners and people skills.A aged gentleman in our party sat in the bar area had bought his bingo ticket and as he takes a large amount of medication dosnt drink alcohol,he had just eaten his evening meal and had a small bottle of flat lemonade wich he uses to take his medication,the owner saw him and rudley told him he couldnt drink his own lemonade in the bar,fare enough.but theres ways to say these things not bawl him out in front of other guests.I felt like we were treated like naughty children,not senior citizens,i expect more respect,we are the paying public.I will be writing to the coach company we travelled with to advise them that they need to reassess this hotel for there guests.The girls in the dinning room were very polite,i dread to think how they get treated by the owner behind the scenens,if this is the way she treats her guests.

Room Tip: DONT go there.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank milverton16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Torquay hotels

Preston, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 7 July 2012

ok did not expect 5 star for the price ,but first impressions was a smell and dirty carpets , hotel manager told a guest who asked for directions to her room" .Are you bloody stupid or what i have told you once .The staff in the dining room were wonderful young girls ,always pleasant breakfast 8 30 or you dont get it ,evening 6 30 the same ,seeing those girls flying round serving 3 rooms full of guest ,I,n desperate need of updating and cleaning .heard a lot of the bus of people complaining and wont be using david urquart again ,

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
9 Thank tricia k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rhondda
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 June 2012

The hotel is somewhat 'dated' and tired looking though clean. It felt like being back at school though. If you were late for breakfast, you had a row from the management. Who wants breakfast at 8.30 every morning? The bar wouldn't open before 7.30pm (later than that on Sunday.) The waitresses were friendly however, and the lady who cleaned our room. The bedroom was small and basic but clean and the food was good value. On a positive note, it was very handy for the town (via the lift in the multi storey carpark.)

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CathRhondda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 June 2012

Having visited this hotel in May, we found the premises to be satisfactory enough but the management was not to our taste!
Having found the main door to the hotel to be locked, a fellow guest kindly let us in only to be accosted by a female member of the management.
The poor fellow who opened the door was told off rather brusquely, using questionable language, and we were made to feel most unwelcome.

A blight on an otherwise lovely seaside town!

  • Stayed May 2012, travelled with friends
    • Service
Helpful?
6 Thank Roy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oldham
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 June 2012

Spent 5 Woderful days in this Hotel, staff were Brilliant, the Hotel was very clean and tidy.
The meals were fantastic and plentyful. the Artists at night were very good too.
Cant say anything bad about this Hotel, Try it to see for yourselves.

Mr Mrs SB Power (Oldham)

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clevedon, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 June 2012

I stayed at this Hotel in May this year (2012) with my step-mum, who had previously been on expensive holidays including cruises. I was, therefore, apprehensive about the accommodation, staff, food, entertainment, etc. However, we had no complaints and it was exceptional value for a coach holiday. (Williams Coaches, Cornwall).

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank fairydellpam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ashley Court Hotel

Property: Ashley Court Hotel
Address: Abbey Road, Torquay TQ2 5NP, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Hotel Style:
Ranked #80 of 88 Hotels in Torquay
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ashley Court Hotel 2*
Number of rooms: 83
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Also Known As:
Ashley Court Hotel Torquay, Devon

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