having stayed in many hotels abroad and in this country I have experienced varying types of staffing....but this place is really unbelievable..never have i been made to feel so UNWELCOME in a place which should strive to make your break an enjoyable one. I went with a small group of 45-55 year old women looking for a weekend getaway but we were treated like backward unwanted guests. the attitude of senior staff is demeaning, offensive and down right rude..one friend was called 'stupid' when asking for a telephone code...a battle ensued when additional mini milk pots were reuested- bing told to buy a cup of tea from the hotel- (though some were eventually handed over) ... other guests were escorted you to their room when they drank their own drink left from the bus trip... the electricity to plugs was mysteriously 'cut off' during the night so no charging your phone or using the TV or kettle (night staff put it back on at 7.30am when asked to).. and the most offensive act of all is that whilst we were in the dining room for breakfast at exactly 8.30 am - staff entered the rooms, stripped the beds and took the towels despite all our belongings still in the room- we were told its to stop people going back to bed even though you are meant to be WELCOME ito use your room until 10am checkout...Torquay itself was beautiful but the trip totally ruined by the poor standard of hospitality.
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- Also Known As:
- Ashley Court Hotel Torquay, Devon