Regularly travel with Alfa, to their Leisureplex hotels, we're a group of 12/14.
Issues on arrival with luggage going to wrong rooms, I waited so long that I went back to Reception and carried my own case back to my room.
Down to dinner and my first 'spat' with the restaurant manager but wasn't surprised having read previous reviews before my holiday.
This place is so short staffed - restaurant team were run off their feet, one barman on duty (the hotel was full) the bar had to be closed whilst he called the bingo resulting in some guests leaving and taking their custom to the nearby pub!
The best bit - 3 times we contacted Reception to ask them to book our next group holiday with Alfa and 3 times we told the computer system 'was down', on the Saturday morning I asked the receptionist to ring Alfa and make the booking (approx £2000 in total) only to be told there wasn't anybody at head office, wrong answer!! I took the trouble to phone Alfa myself a little later, reported this problem/attitude and placed our booking.
Departure day, no sign of the General Manager, in fact didn't see him all week, Assistant Manager was busy in the kitchen covering for the absent chef and the duty receptionist was busy dealing with yet another complaint. Therefore nobody available to bid us farewell and safe journey home which is the customary procedure!
Yes, I know they are only 2 star hotels but this one is in need of a shake up, as with most of the Leisureplex hotels they are somewhat dated/tired in the decor, this one does have obnoxious smells in parts, the lift is a constant problem, not good as the clientele are predominantly the elderly/infirm and finally the admin team need bringing up to speed!
- Official Description (provided by the hotel):
- Regina Hotel - Torquay - (3 Alpha grading - AA three star). Wonderfully situated on the harbour side with the principal shops and theatre a short stroll away. Part of the Regina is interesting as the home of the poet Elizabeth Barrett Browning. Relaxing bar lounge, air conditioned restaurant and lively bar with dance floor and entertainment most evenings. Limited parking at the hotel but plenty of commercial parking close by. Lift serves many rooms but the hotel consists of several Georgian and Victorian buildings and there are many changes of level. ... more less
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- Also Known As:
- The Regina Hotel Torquay, Devon