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Cottage -
1 Bedroom, 1 Bathroom, Sleeps 2
Torquay, English Riviera, Devon, England

Reviews from our community

Poor - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Pauline W
New Mills, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Dog friendly cottage”
Reviewed 3 June 2015 for a stay in May 2015

We booked this cottage for 4 nights based on it being 'dog-friendly'. We were met by Martin the owner, and although we only spoke to him again on departure appeared very friendly. What I liked about the cottage is that it is very conveniently situated with shops, a dog-friendly pub and take-away all within a few minutes walk. A host of information is provided in the cottage (local walks, eating in/out and places of interest). There is on-site parking but it is limited, larger vehicles could find it a bit tight. The complimentary bottle of wine and chocolate cake was a very nice touch and appreciated. On the downside the kitchen is showing signs of general wear and tear and the draught from the window was awful, despite having the curtains closed. Hanging space in the bedroom is limited to a couple of hooks fixed to the wall although there are two sets of bedside drawers. There were cobwebs in the bedroom and a thick layer of dust on the bedside lamps & radiator. The bath appeared dirty until I realised it was marked/damaged. Making the bed I noticed the mattress was ripped and stained, a mattress protector had been fitted, presumably at a later date as this was unmarked. We cut short our stay as my husband was waiting to go into hospital and received a call asking if he could attend the following day. As we had a long drive ahead we decided to leave straight away so once the dogs and luggage were loaded in the car I went to return the key. Although eager to get on our way Martin was very keen that I complete their questionnaire. Feeling rather 'put on the spot' I hurriedly ticked the boxes without much thought, added a quick 'thank you' and handed it back. Overall this is a nice quirky cottage but not what I would describe as luxurious as it does require some attention paying to the general cleanliness & maintenance of the property.

Travelling group: Spouse/Partner
Your age range 50-64
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
22 Jul 2015
Many thanks for providing us with your comments following your stay and we are delighted that there were aspects of the property that you were pleased with.

The quality and cleanliness of our properties is of utmost importance to us and having liaised with the property owner, we can confirm that the mattresses have been replaced. Unfortunately, due to a storm some minor damage was caused to the window causing the draught, however, we would always ask guests to report any damage or maintenance issues during their stay as the owner would have been more than happy to attend the property to carry out the repair. This issue has also been rectified for any future guests.

Sweet Rose is a popular property of ours and we have a number of reviews displayed on our website where the property has scored highly for cleanliness. We apologise that you feel that there were areas that needed improvement during your stay, and we feel confident that any small issues experienced were isolated.

Thank you again for providing us with your valuable feedback, and we hope to welcome you back in the future.

Kindest regards,

Blue Chip Holidays
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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