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“Dirty spa”

Royal Bath Hotel Spa
Attraction details
Reviewed 10 May 2011

My friend and I visited the Spa today,I have never been to such a dirty place,the sauna was out of action, the steam room had two broken plastic seats,the jacuzzi had too many chemicals in it creating more foam than a bubble bath and high chlorine fumes,and the pool was being wiped with a white towel around the edge tiles which really showed how dirty the whole area was because the towel was brown.Yuk.I wonder what the kitchens are like?
On a lighter note the therapist was lovely and the treatment very nice despite the noise of workmen below mending the shower which had fallen off the wall in the ladies toilet.Be careful of the hand rails on the steps in the pool as they are just about to fall off too.

4  Thank stuartw50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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617 - 621 of 639 reviews

Reviewed 22 February 2011

I stayed for 2 nights with my boyfriend for a 'spa break'. It was a terrible hotel, "spa" is used in the loosest terms. Service was terrible and the manager seems to have studied at the Basil Faulty management school. Do yourself a favour and book into the Premier Inn, it looked much nicer!

2  Thank kj_mouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2011

It really was the pits, with terrible service, miserable staff, bad food coming out in dribs and drabs, some people having their meal 20 mins before the others we did not even wait for pudding but retired to the "lounge" area where the beer was either sold out or warm. Would never return or recommend to anyone !

Thank Oscarsmom17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2011

Please do not go here if you are expecting a nice relaxing spa day! We have visitied this hotel 4 times previously and always had a lovely day but this hotel has gone down hill. When we first arrived we were told they had stopped giving out the free disposable slippers so we have nothing to go on our feet all day. The swimming pool was very cold but we tried to enjoy it whilst there was also 3 children splashing around and shouting to other family members. The free tea and coffee which had always been served to you was just some large flasks full of water, how long they had been there i dread to think. The changing rooms were filthy and if it wasnt bad enough having only 2 showers one of these was out of order and full of cement and old tiles as they were re tiling. All this dust was on the floor by the only shower. We decided to cut our losses before the treatments we had waited weeks for and report our disappointment to a manager but had to wait as another lady was getting a refund for simular reasons. The manager empathised with us and offered us free lunch in the lounge and assured he would be down soon to talk through our issues. After an hour of waiting and having a poor excuse for a ceasar salad given to us we left with the assurance from the friendly waitress the manager would call us. Within an hour of us getting home the manager did ring and apologised for not making the 2 min walk to the lounge and assured us the hotels manager would ring us in the morning (14/2) to this day we have never received a call and would therefore never to return. I would never recommend this hotel to anyone else again even though i have done to many people over the last 5 years. Very disappointed to say the least!!

Thank MrsB98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2010

Booked the de Vera suite for a party no organisation just a joke run by kids over 200 invited to the party and two bar staff just a joke from start to finish

1  Thank Trueboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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