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“Didn't get what we paid for...”

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Premier Inn Bournemouth Central Hotel
Ranked #6 of 66 Hotels in Bournemouth
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
115 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Didn't get what we paid for...”
Reviewed 20 May 2012 via mobile

To blame us for booking a disabled room when we had confirm to say we didn't and then change a tune to that is all we have left was an annoying start..!

Our disappointment comes due to a friend booking at same time and getting a call in the morning about a disabled room and getting asked if that was ok... The staff were rude and did not even listen to our reasoning of a lack of a bath, which we were looking forward to possibly having... Might seem fickle, but we were given no choice.

Location great though, so can't grumble.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LivingTheDream2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Bournemouth Central Hotel, responded to this review, 23 May 2012
Thank you for reviewing your recent stay at our hotel.

At Premier Inn we always strive to provide customers with a comfortable stay, and I apologise that on this occasion your stay was less than relaxing. Your experience was far below our usual high standards, but please be assured your comments have been noted and will be followed up with the Management Team at our hotel.

Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,506 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (578)
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English first
London, United Kingdom
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 May 2012

My boyfriend & I stayed at The Premier inn for a wedding so we only stayed one night. I booked the double room back in October 2011 As we had the wedding invite but the wedding was only in April 2012, so we decided to do the book early deal. When we showed up, we were told they only had us booked on a disabled room! I told the lady at the reception that we had booked a double room and she turned to me and said I had maybe made the mistake coz double & disabled sounds similar!! Firstly, I may be born in South Africa but I speak perfect English, secondly I whipped out my email confirmation which showed we had booked a double and thirdly how dare they blame the customer for being wrong. I was then offered a small apology but they said they had no other rooms to move us to so we had to take the room, and no refunds or compensation offered. The room was big, clean and comfortable but we had to put up with a shower with a gate and no cold water to brush our teeth with from the basin. I think if Lenny Henry is going to promote Premier in as " Premier" maybe they should train the staff to be a bit more " Premier" and offer some compensation.

Room Tip: Call the hotel before you check in
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank HolidaySheRead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Bournemouth Central Hotel, responded to this review, 23 May 2012
Thank you for taking the time to review your stay with us.

At Premier Inn it remains our main objective to deliver a high level of service in all our establishments, both in our hotels and restaurants, and we do apologise that on this occasion we failed to do this. Please be assured that your feedback is very important to us as we endeavour to improve standards and meet all our customer’s needs.

We hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
1 review
Reviewed 19 May 2012

Stayed hear from couple of days away,
found staff to be very helpfull and plesent, and the food and drink was good vaule for money
will tell all my family and friends about it,
and a thank you to the night staff for extra tea and milk

Room Tip: Sea view 901
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mary b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bordon
Level 4 Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 May 2012

I can't believe how clean my room was! They cleaned every nook and cranny which made the stay more enjoyable and so did the staff, very helpful, always had a smile.
Would love to stay here again.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rich_dee22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, England
Level 3 Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 16 May 2012

This hotel is ideally located right on the sea front in Bournemouth. There is inevitably some slight road noise but in the higher rooms this is not really a problem. The welcome at reception was good and the room comfortable and clean. We opted for the breakfast which was served in a lovely art deco style room. There was the usual range of continental and full English with tea,coffee, juices, yoghurt, etc all served buffet style so you can eat/drink as much as you like.
The only drawback is that there is no free car parking. The hotel does have a car park at the back but it costs £8.40 per 24 hours to park there.

Room Tip: Ask for a sea view or balcony room which are on the front and have large south facing windows.
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jane49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherborne, United Kingdom
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 May 2012

Stayed 2 nights as an extended break whilst taking in the Rhod Gilbert show at the Pavillion right opposite the hotel. Could not fault the staff, room , location , parking and also the food. Took up the £22 breakfast and dinner option on the second day and this was extremely good value plus convenient ahead of going to the pavillion. Will definitely reccomend to others and revisit this hotel ourselves. All the staff we met were very polite and helpful and extremely cheerful in themselves.

Room Tip: Room 900 gets the sun on the balcony first thing !!
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warwickshire, England
Level 6 Contributor
284 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 14 May 2012

Have stayed at this hotel a few times now and have only had one bad experience - however that was down to a squeaky door and someone with a child in the room next door who made no effort to stop them banging on the wall! Premier Inn honoured their "great nights sleep" deal and gave me my money back without any quibbling.

The location of this hotel is fantastic and the staff have always been really friendly and helpful. Haven't tried the breakfast but being right in the town there are lots of places locally to eat.

The rooms were clean and pleasant and I think this is hotel is excellent value!

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bodiddly79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Bournemouth Central Hotel

Property: Premier Inn Bournemouth Central Hotel
Address: Westover Road, Bournemouth BH1 2BZ, England
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Restaurant Wheelchair access
Hotel Style:
#1 Family Hotel in Bournemouth
#3 Romantic Hotel in Bournemouth
#4 On the Beach Hotel in Bournemouth
#4 Business Hotel in Bournemouth
#5 Best Value Hotel in Bournemouth
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Bournemouth Central Hotel 3*
Number of rooms: 120
Official Description (provided by the hotel):
Stay in style amongst the art deco delights of Premier Inn Hotel Bournemouth Central. You'll be just a few short steps to the sea front, with a seven-mile stretch of award-winning beaches. You won't be stretched for things to do; with business and leisure facilities all around you. Dig the sounds at a show at the Bournemouth Pavilion. Or dig for fossils along the Jurassic Coast. Go cycling through the New Forest, or go green in the Botanic Gardens. There are pubs, clubs, bars and restaurants aplenty, but if you've not had your fill, mouth-watering food awaits you back at the hotel, not to mention deliciously comfy beds. Important info Please note, there can be noise disturbance due to the location of this Premier Inn. Please note this hotel is located next to a busy restaurant/bar, bedrooms are double glazed to minimise noise. Car parking is available a short distance from this Premier Inn - for which an additional fee will be charged. Directions: Sat Nav - BH1 2BU. At M27(J1) take A31. At Ashley Heath Jct turn left. At roundabout 1st exit onto A338 towards B'mouth. At 1st roundabout take 1st exit. At next roundabout take 3rd exit (Holdenhurst Rd). At next roundabout take 3rd exit (Bath Road). At next roundabout take 3rd exit onto Bath Hill. At final roundabout take 2nd exit onto Westover Road., follow road round to the right into Hinton Rd, hotel is on the right. Nearest carpark: Metro Car Park at rear of hotel charges £10.00 per 24 hrs. Tickets need to be scanned at reception. Transport and local information: Town Centre Square 0.25 mile Bournemouth Beach, 0.25 mile Bournemouth International Centre 0.25 mile Oceanarium 0.25 mile Bournemouth Railway Station 1 mile Bournemouth International Airport 4 miles ... more   less 
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Also Known As:
Premier Inn Bournemouth Central Hotel Bournemouth
Bournemouth Premier Inn

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