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“Almost excellent”

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Premier Inn Bournemouth Westcliff Hotel
Ranked #23 of 66 Hotels in Bournemouth
Level Contributor
69 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Almost excellent”
Reviewed 30 August 2014

During our two night stay all the staff were very friendly, welcoming and totally effective. Room was spacious with a lovely bathroom but unfortunately there was a bit of a musty smell in it. We told staff who resolved the issue when we got back at the end of the first full day but it came back overnight. They promised to resolve it before the next guests arrived. It did not spoil our stay.
The breakfast was great and good value. The hotel ideally positioned to be out of the general bustle of the town during the airfest but within easy walking distance.
However car parking on site is competitive. I would suggest arriving during the 11-12 check out period to maximise your chance. We did and were rewarded with a space.

Room Tip: Try for a room at the sides or back to avoid any street traffic, though this is not really a problem...
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  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Bob F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI_Bournemouth, Guest Relations Manager at Premier Inn Bournemouth Westcliff Hotel, responded to this review, 4 September 2014
I am very sorry to hear you had issues with the room, but I am glad this did not ruin your stay. Thank you for all your compliments regarding the staff and the hotel and thank you for taking the time to review our hotel. We hope you will visit us again soon.

Kate Wright
Guest Relations Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (235)
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Staffordshire, United Kingdom
Level Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 30 August 2014 via mobile

The booking process and check in at the accommodation was seamless. Hotel room was well presented but very warm, even with a/c on. There were 2 for 1 on drinks till 7pm which was a nice gesture. All staff are very friendly and it was nice to see Mark had moved over from Poole Premier Inn. Zana in the restaurant & Adam on the bar made you feel very welcome. The hotel is about 10-15 min walk into Bournemouth or 10 min into westbourne, both very nice. Added bonus was that Dominos pizza also deliver if you fancy a change. Breakfast was busy so best to get there before 9. Final thing to make you aware of... You have to pay for parking at the hotel, it is no longer free to residents or refundable if you are staying there. Parking is very limited at the hotel but you can park in near by streets over night for free.

Stayed August 2014, travelled with family
Helpful?
Thank Ladypenelope77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI_Bournemouth, Guest Relations Manager at Premier Inn Bournemouth Westcliff Hotel, responded to this review, 4 September 2014
Thank you very much for your lovely review and all your comments regarding the staff and hotel. I will pass your comments on to the staff. We hope you will stay with us again soon.
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Warwick, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 August 2014

We've stayed at lots of Premier Inns - and as always the staff are lovely, the food good quality and the beds comfy. The carpark was better than we expected after reading a few moans. a £5 per day was god value. The room was smaller than we've had in tHe past with less storage for clothes - if you are only staying a couple of niGhts - it's fine! The hallways were boiling hot - not sure why the heating was on full blast - but overall a lovely stay :)

Room Tip: Take some hangers with you !!
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  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank z0ec0urt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI_Bournemouth, Guest Relations Manager at Premier Inn Bournemouth Westcliff Hotel, responded to this review, 3 September 2014
It is good to hear you had a lovely stay with us. I am sorry to hear the hallways were hot, it can be very difficult during the summer to get good ventilation. Thank you for you compliments, we hope you will visit us again soon.
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Pewsey, United Kingdom
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 August 2014

Nice, clean Premier Inn. Everything as you'd expect. The staff are very friendly. The hotel is busy due to its location but all in all a nice place to stay. The car park is a bit of an issue but the info on the website is clear. It's pay and display £1 for an hour, £2 for 2 and then I think it goes up to £5 for 24 hours. I suggest if you're just going to drop off luggage and then go out like I did, don't bother paying for the first hour. It gets very full later in the afternoon so I parked a couple of minutes walk away - plenty of free parking but you do have to move the car before 10 in the morning (weekday). I did get a space back in the car park after that though. The hotel is very clean and tidy. Our room was right over the front door so there was a bit of noise but not too much. Road noise wasn't a problem either. There was quite a bit of noise in the hotel during the evening/night due to people up and down the stairs and the corridors but just what you'd expect really. I didn't use the restaurant so can't comment. We had breakfast elsewhere as it's a bit expensive in the hotel. Overall, good place to stay in Bournemouth - easy to drive to carparks in the town/seafront or a short walk.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI_Bournemouth, Guest Relations Manager at Premier Inn Bournemouth Westcliff Hotel, responded to this review, 3 September 2014
Thank you for taking the time to review our hotel. I am glad you had a good stay and found our staff to be friendly. We hope you will visit us again soon.

Kate Wright
Guest Relations Manager
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Greenford, United Kingdom
1 review
Reviewed 28 August 2014

It was the first time I stayed at at a premier inn in and that was in Bournemouth. This was a great experience. The beds were very comfortable. The linen was spotlessly clean and fresh. Fresh towels were provided in abundance. The staff were very helpful. Breakfast menu had a great variety of things. The bathroom was very clean and fresh. I certainly recommend Premier inn to any hotel.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruby S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI_Bournemouth, Guest Relations Manager at Premier Inn Bournemouth Westcliff Hotel, responded to this review, 29 August 2014
I very happy to hear you enjoyed your first time in Premier Inn and your first stay with us. Thank you for your compliments about our hotel and staff, and for recommending us. I hope we will see you again soon. Thank you for your review.

Kate Wright
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 27 August 2014

I read most of the reviews before booking this hotel and I really don't know why I was worried! OK Parking! yes it would be great if there was more parking and it was free but there isn't you are warned on this site by other reviewers and the hotels website makes it very clear to.
We didn't bank on getting a place as we were driving back from a day out in Paultons Park so knew we couldn't get to hotel early.
We arrived at 7pm found the hotel easily and it was nicer than the pictures showed and the car park had several spaces to the front side and back unfortunately it was full.
I walked into reception they said we could park in front and unload our car take our bags to our room which was great as our daughter had gone to sleep
There was a very nice man helping at reception I was allowed to check in and my husband unloaded the car and with the help of the doorman took all our bags to our room.
We were then given printed directions to park the car 5 minutes down the rd which my husband did no problems at all a very busy large wide road to park on with people walking around so didn't feel as if the car would be damaged in anyway.
Our room was on the first floor and at the back of the hotel as I had requested also I had asked for mattress toppers which had also been fitted to our beds (as I find Premier Inn mattresses to hard) my daughter had a proper single bed which was great and our room had air conditioning with a flat screen TV with many channels to view if needed.
On check Inn I requested an iron and board and it was delivered to our room within minutes of us arriving.
BREAKFAST......self service couldn't fault it all week hot food, nice window seat near reception seated quickly just lovely!
LOCATION.....great especially if you parked off site on the Claradon Rd as if you drive straight down onto Westcliffe approx. 5 minutes away by car you reach the cliff top and zig zag path to the beach and you can park for free (I think this worked out best as you saved money on parking)
on return to the Hotel we didn't even bother trying to see if there was a place free to park as we continued to park on the Claradon Rd for the duration of our stay for convenience and cost savings and we had a 5 year child with us so don't panic about parking unless you really need a space (there are 2 disability parking bays)
We didn't use bus service but regular buses do stop nearby hotel, there is also a small TESCO nearby (approx. 10 minute walk) if you do forget anything or want to buy snacks/drinks for the beach and there are nice café's and restaurants nearby to (in the direction of TESCO)
Overall great stay and we would stop here again.

Room Tip: We stayed in a room at the back of the Hotel on the first floor very quiet but it is a long walk fro...
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  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Airplane100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI_Bournemouth, Guest Relations Manager at Premier Inn Bournemouth Westcliff Hotel, responded to this review, 28 August 2014
Thank you for taking the time to write such a lovely review of our hotel. I am delighted to hear you enjoyed your time here with us and would like to thank you for all your compliments. We look forward to welcoming you back for your next visit.

Kate
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Bedfordshire, United Kingdom
1 review
Reviewed 27 August 2014

Great staff-over and above expected. Well trained but come over as genuine. Smart and clean uniforms. Air con unit way too noisy but needed as rooms warm. Parking limited but what can they do? Would use again with air con off and use a fan ;-)

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alicat4444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI_Bournemouth, Guest Relations Manager at Premier Inn Bournemouth Westcliff Hotel, responded to this review, 28 August 2014
Thank you for your lovely review and for all your compliments regarding the staff and the hotel. It is nice to hear you will be visiting us again, hopefully soon.

Kate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Bournemouth Westcliff Hotel

Property: Premier Inn Bournemouth Westcliff Hotel
Address: Poole Road, Bournemouth BH2 5QU, England
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Restaurant Wheelchair access
Hotel Style:
#3 Best Value Hotel in Bournemouth
#17 Romantic Hotel in Bournemouth
#17 Business Hotel in Bournemouth
#21 Family Hotel in Bournemouth
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Bournemouth Westcliff Hotel 3*
Number of rooms: 168
Official Description (provided by the hotel):
You'll love to be beside the seaside at the Premier Inn Hotel Bournemouth Westcliffe, near the golden sands of Bournemouth beach. Whether you're building sandcastles or boosting business, you can count on having a great stay. Watch rugby sevens at Bournemouth Rugby Festival, or take five strolling along the Jurassic Coast. See the Red Arrows fly at the International Air Show, or paint the town red at at one of the city's bars or nightclubs. Finally, hop back to the hotel for a wholesome meal at our onsite restaurant, limited (chargeable) parking - allocated on a first come, first served basis - and, of course, our best bed ever. Important info There is very limited parking onsite, which is allocated on a first come, first served basis and is chargeable for 5.00 GBP per day. Alternative free street parking is available nearby on Clarendon Road, please contact reception for details. This Premier Inn will have no air conditioning during the requested period due to the current units being replaced. Fans will be made available. This Premier Inn is located near a major road, bedrooms are insulated to minimise noise. Please note that all twin rooms at this hotel consist of a double bed and a single sofa bed. Directions: At M27 (J1) take A31. At Ashley Heath Junction, branch left. At roundabout take 1st exit onto A338 signposted Bournemouth. At Bournemouth West roundabout take 1st exit (signposted Ring Road, West Cliff). At next roundabout (St Michael's) take 3rd exit (signposted Westbourne) onto Poole Road. Hotel is on the right. Please note there is very limited chargeable parking onsite, first come first served basis. Alternative free on road parking nearby. Transport and local information: Town Centre Square 1 mile Bournemouth Beach, Eye Balloon, BIC 0.5 mile Oceanarium 1 mile Bournemouth Railway Station 1.5 miles Bournemouth International Airport 7 miles ... more   less 
Also Known As:
Premier Inn Bournemouth Westcliffe Hotel Bournemouth

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